QCF Online Course in Customer Service Level 2

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International Students can apply

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QCF Online Course in Customer Service Level 2

Overview

Customer Service Level 2 Online Course

Designed for individuals seeking to enhance their customer service skills, this QCF-accredited course covers key topics such as communication, problem-solving, and conflict resolution. Ideal for entry-level customer service representatives or those looking to advance in their careers, this course provides practical knowledge and techniques to deliver exceptional customer experiences. Learn at your own pace, with interactive modules and assessments to reinforce learning. Take the next step in your career and stand out in the competitive job market with a Customer Service Level 2 qualification.


Ready to elevate your customer service skills? Enroll now and start learning!

Enhance your customer service skills with our QCF Online Course in Customer Service Level 2. Gain valuable knowledge in handling customer inquiries, resolving complaints, and building strong relationships. This course offers flexible online learning to fit around your schedule, allowing you to study at your own pace. Upon completion, you will be equipped with the necessary skills to excel in various customer service roles, opening up career opportunities in retail, hospitality, and call centers. Stand out to employers with a recognized qualification and demonstrate your commitment to providing exceptional customer service. Enroll now to kickstart your career in customer service. (12)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the importance of effective communication in customer service
• Understand how to meet customer needs and expectations
• Understand how to manage customer feedback
• Understand the principles of customer service in a business environment
• Understand how to resolve customer service problems
• Understand how to develop customer relationships
• Understand how to promote products and services to customers
• Understand how to work in a team to deliver customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Interact with customers to provide information, resolve issues, and ensure satisfaction with products or services.
Call Center Agent Handle inbound and outbound calls to assist customers with inquiries, complaints, and feedback.
Retail Sales Associate Assist customers in making purchases, providing product information, and ensuring a positive shopping experience.
Guest Relations Officer Manage guest interactions, handle complaints, and ensure a high level of customer satisfaction in hospitality settings.
Client Services Coordinator Coordinate client requests, manage accounts, and provide support to ensure client needs are met.

Key facts about QCF Online Course in Customer Service Level 2

The QCF Online Course in Customer Service Level 2 is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers topics such as understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate excellent customer service skills, handle challenging situations with confidence, and build strong relationships with customers. They will also understand the importance of delivering exceptional customer service to enhance business reputation and customer loyalty.
The duration of the course typically ranges from 6 to 12 weeks, depending on the learning pace of the individual. The course is delivered entirely online, allowing learners to study at their own convenience and pace. This flexibility makes it ideal for working professionals looking to upskill or advance their career in customer service.
The QCF Online Course in Customer Service Level 2 is highly relevant to various industries, including retail, hospitality, call centers, and healthcare. Customer service skills are essential in any business that deals with customers, making this course valuable for individuals seeking employment or advancement in customer-facing roles. By completing this course, learners can enhance their employability and contribute effectively to their organization's success.

Why this course?

The QCF Online Course in Customer Service Level 2 holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The course provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive market where customer satisfaction is key to retaining and attracting customers, having a qualification in customer service can set individuals apart from their peers. The table below illustrates the growing demand for customer service skills in the UK job market: | Year | Number of Customer Service Job Openings | |------|----------------------------------------| | 2020 | 1.2 million | | 2021 | 1.5 million | | 2022 | 1.8 million | With the increasing number of job openings in customer service, completing the QCF Online Course in Customer Service Level 2 can enhance career prospects and open up opportunities for advancement in various industries. By staying updated on current trends and industry needs, professionals can stay ahead in the competitive market and provide exceptional customer service.

Who should enrol in QCF Online Course in Customer Service Level 2?

The ideal audience for the QCF Online Course in Customer Service Level 2 are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles, such as retail associates, call center agents, or hospitality staff.
With customer service being a vital aspect of business success, this course is also suitable for individuals seeking to improve their employability and job prospects.
In the UK, statistics show that 78% of consumers have bailed on a transaction or not made an intended purchase due to poor customer service. By completing this course, learners can gain the skills needed to provide exceptional customer service and retain customers.