Qcf Level 2 Diploma in Customer Service online

Friday, 25 April 2025 16:52:13

International Students can apply

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Qcf Level 2 Diploma in Customer Service online

Overview

The QCF Level 2 Diploma in Customer Service online is designed for individuals seeking to enhance their skills in providing exceptional customer service. This comprehensive program covers key topics such as communication, problem-solving, and building customer relationships. Ideal for entry-level customer service professionals or those looking to advance in their careers, this course offers practical knowledge and industry-relevant training.
Join us today to develop your customer service expertise and stand out in a competitive job market. Take the first step towards a successful career in customer service!

Embark on a transformative journey with our QCF Level 2 Diploma in Customer Service online. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive course offers a blend of theoretical knowledge and practical experience, equipping you with the tools to deliver exceptional customer experiences. Enhance your career prospects with a recognized qualification that opens doors to a range of exciting opportunities in various industries. Stand out in the competitive job market with a certification that showcases your dedication to providing top-notch customer service. Enroll today and take the first step towards a rewarding career in customer service. (42)

Entry requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls
• Make telephone calls to customers
• Deal with queries and requests from customers
• Process information about customers
• Give customers a positive impression of yourself and your organization
• Deal with customers in writing

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information.
Call Center Agent Answer incoming calls, assist customers with their inquiries, and provide solutions.
Retail Sales Associate Assist customers in finding products, processing transactions, and providing excellent customer service.
Guest Services Coordinator Manage guest inquiries, bookings, and ensure a positive experience for visitors.
Client Support Specialist Provide technical support, troubleshoot issues, and assist clients with software or hardware problems.

Key facts about Qcf Level 2 Diploma in Customer Service online

The QCF Level 2 Diploma in Customer Service online is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication, resolving customer complaints, and maintaining a positive customer experience.
This diploma typically takes around 12 months to complete, but the duration may vary depending on the individual's pace of study. The course is delivered online, allowing students to study at their own convenience and pace. Assessment methods may include assignments, case studies, and practical assessments.
The QCF Level 2 Diploma in Customer Service is highly relevant to various industries, including retail, hospitality, call centers, and healthcare. Graduates of this program can pursue roles such as customer service representatives, client advisors, and customer support specialists. The skills acquired through this diploma are in high demand across industries, making it a valuable qualification for career advancement.

Why this course?

The QCF Level 2 Diploma in Customer Service online holds significant importance in today's market, especially in the UK where customer service is a key aspect of business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the critical need for well-trained customer service professionals. The diploma equips learners with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In fact, 75% of UK consumers believe that good customer service is essential when choosing a company to do business with. By completing this diploma, individuals can enhance their career prospects and stand out in a competitive job market. Employers are increasingly seeking candidates with formal qualifications in customer service, as it demonstrates a commitment to delivering exceptional customer experiences. In today's digital age, where customer interactions often take place online, the QCF Level 2 Diploma in Customer Service online is particularly relevant. It prepares learners to navigate virtual customer service channels and provide seamless support across various platforms. Overall, this diploma is a valuable asset for professionals looking to advance their careers in the customer service industry.
Statistic Percentage
Consumers who switched to a competitor due to poor customer experience 89%
Consumers who believe good customer service is essential when choosing a company 75%

Who should enrol in Qcf Level 2 Diploma in Customer Service online?

The ideal audience for the Qcf Level 2 Diploma in Customer Service online course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles or aspiring to do so, such as retail associates, call center agents, and hospitality staff.
With customer service being a vital aspect of any business, completing this diploma can significantly increase job prospects and earning potential.
In the UK alone, customer service roles are projected to grow by 5% over the next five years, making this qualification highly valuable in the job market.