QCF Level 2 Diploma in Customer Service Course online

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International Students can apply

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QCF Level 2 Diploma in Customer Service Course online

Overview

QCF Level 2 Diploma in Customer Service Course Online

Designed for individuals seeking to enhance their customer service skills, this course covers essential topics such as communication, problem-solving, and customer satisfaction. Ideal for entry-level customer service roles, the program focuses on building strong relationships with customers and resolving issues effectively. With interactive modules and practical assessments, learners will develop the necessary skills to excel in a customer-facing role. Take the first step towards a rewarding career in customer service by enrolling in this comprehensive online course today!


Explore the QCF Level 2 Diploma in Customer Service Course Online now!

Embark on a transformative journey with our QCF Level 2 Diploma in Customer Service Course online. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers flexible learning options, allowing you to study at your own pace. Upon completion, unlock a myriad of career prospects in various industries, from retail to hospitality. Our expert tutors provide personalized support, ensuring your success every step of the way. Enroll today and elevate your customer service skills to new heights with this accredited qualification. Don't miss this opportunity to enhance your professional development. (13)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Resolve customer service problems
• Process information about customers
• Promote additional products or services to customers
• Use questioning and listening skills effectively
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction.
Retail Sales Associate Assist customers with purchases, provide product information, and maintain store presentation.
Call Center Agent Handle incoming calls, address customer concerns, and provide solutions over the phone.
Guest Services Coordinator Manage guest inquiries, bookings, and ensure a positive experience at hotels or event venues.
Client Support Specialist Offer technical assistance, troubleshoot issues, and provide guidance to clients.

Key facts about QCF Level 2 Diploma in Customer Service Course online

The QCF Level 2 Diploma in Customer Service Course online is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers various aspects of customer service, including communication, problem-solving, and handling difficult situations.
Upon completion of the course, learners will be able to demonstrate effective customer service techniques, understand the importance of customer satisfaction, and apply best practices in resolving customer issues.
The duration of the course typically ranges from 6 to 12 months, depending on the learning pace of the individual. The flexible online format allows learners to study at their own convenience, making it ideal for working professionals looking to enhance their customer service skills.
The QCF Level 2 Diploma in Customer Service Course online is highly relevant to a wide range of industries, including retail, hospitality, and call centers. Employers value candidates with a strong foundation in customer service, making this qualification a valuable asset for career advancement in various sectors.

Why this course?

The QCF Level 2 Diploma in Customer Service Course online holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals. Completing this diploma not only enhances one's knowledge and skills in providing exceptional customer service but also opens up various career opportunities in industries such as retail, hospitality, and telecommunications. In fact, 79% of UK businesses believe that offering excellent customer service is key to their success, making qualified professionals in this field highly sought after. The table below illustrates the increasing importance of customer service in the UK market: | Statistic | Percentage | |-----------------------------------------|------------| | UK consumers willing to pay more for better customer experience | 86% | | UK businesses believing excellent customer service is key to success | 79% | By enrolling in the QCF Level 2 Diploma in Customer Service Course online, individuals can gain the necessary skills and knowledge to meet the growing demands of the industry and secure rewarding career opportunities in the competitive market.

Who should enrol in QCF Level 2 Diploma in Customer Service Course online?

Ideal Audience for QCF Level 2 Diploma in Customer Service Course | Criteria | Description | |----------|-------------| | Age | 18-30 years old | | Education | High school diploma or equivalent | | Experience | Entry-level customer service roles | | Location | UK-based, with a focus on urban areas | | Career Goals | Aspiring customer service professionals looking to advance their skills and career prospects | | Learning Style | Self-motivated individuals who prefer online learning | Are you a young professional in the UK looking to kickstart your career in customer service? Our QCF Level 2 Diploma in Customer Service Course is perfect for individuals aged 18-30 with a high school diploma or equivalent. Whether you're just starting out in entry-level roles or aiming to enhance your skills for career advancement, this course is tailored to meet your needs. Embrace online learning and take the next step towards achieving your career goals in the dynamic field of customer service.