QCF Level 2 Customer Service Qualification

Friday, 25 July 2025 19:27:53

International Students can apply

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QCF Level 2 Customer Service Qualification

Overview

The QCF Level 2 Customer Service Qualification is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. This qualification is ideal for aspiring customer service professionals seeking to enhance their communication, problem-solving, and interpersonal skills.
Through a combination of theoretical learning and practical application, learners will develop the confidence and competence to deliver exceptional customer experiences.
Whether you are new to the field or looking to advance your career, this qualification will provide you with a solid foundation to succeed in the dynamic world of customer service.
Take the first step towards a rewarding career in customer service today!

Embark on a rewarding journey with our QCF Level 2 Customer Service Qualification. This comprehensive course equips you with essential skills to excel in the dynamic world of customer service. Gain a deep understanding of customer needs, effective communication techniques, and problem-solving strategies. Stand out in the competitive job market with this recognized qualification, opening doors to a wide range of career opportunities in various industries. Enhance your employability and boost your earning potential with this valuable certification. Join us today and take the first step towards a successful career in customer service. (32)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Demonstrate understanding of customer service
• Understand how to communicate effectively with customers
• Understand how to meet customer needs and expectations
• Understand how to handle customer complaints
• Understand the principles of customer service
• Understand how to develop customer relationships
• Understand how to work in a customer service environment
• Understand how to manage customer service information
• Understand how to resolve problems and improve customer service
• Understand how to deliver customer service over the telephone

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: customer service, representative. Secondary keywords: communication, problem-solving.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain store presentation. Primary keywords: retail, sales associate. Secondary keywords: customer interaction, product knowledge.
Call Center Agent Handle incoming calls, provide information, and resolve customer issues over the phone. Primary keywords: call center, agent. Secondary keywords: telephone etiquette, problem resolution.
Hospitality Assistant Assist guests with check-in/out, provide information on services, and address guest concerns. Primary keywords: hospitality, assistant. Secondary keywords: guest services, communication skills.
Bank Teller Process customer transactions, provide account information, and promote banking products. Primary keywords: bank teller. Secondary keywords: financial services, cash handling.

Key facts about QCF Level 2 Customer Service Qualification

The QCF Level 2 Customer Service Qualification is designed to equip individuals with the necessary skills and knowledge to deliver excellent customer service. The learning outcomes include understanding customer needs, effective communication techniques, handling customer complaints, and building positive relationships with customers.
This qualification typically takes around 6-12 months to complete, depending on the learning pace of the individual. It consists of a combination of theoretical learning and practical assessments to ensure that learners can apply their knowledge in real-world customer service scenarios.
The QCF Level 2 Customer Service Qualification is highly relevant across various industries, including retail, hospitality, call centers, and healthcare. Employers value individuals with a solid foundation in customer service skills, as it directly impacts customer satisfaction and loyalty. Completing this qualification can enhance job prospects and career advancement opportunities in customer-facing roles.

Why this course?

The QCF Level 2 Customer Service Qualification holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service, highlighting the need for well-trained customer service professionals. Obtaining a QCF Level 2 Customer Service Qualification not only enhances one's skills and knowledge in handling customer inquiries and complaints effectively but also demonstrates a commitment to providing excellent customer service. In fact, 75% of UK consumers believe that businesses should do more to improve their customer service. Employers in various industries are increasingly seeking candidates with formal qualifications in customer service to ensure that their customers receive the best possible experience. This qualification can open doors to a wide range of job opportunities in sectors such as retail, hospitality, and call centers. By investing in a QCF Level 2 Customer Service Qualification, individuals can stay ahead of the competition and meet the growing demands of the industry, ultimately leading to career advancement and job satisfaction.

Who should enrol in QCF Level 2 Customer Service Qualification?

The ideal audience for the QCF Level 2 Customer Service Qualification are individuals looking to enhance their customer service skills and advance their career in the UK.
This qualification is perfect for those who want to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.
With customer service being a vital aspect of businesses in the UK, this qualification will provide you with the necessary knowledge and expertise to meet the demands of the industry.