QCF Contact Centre Operations

Saturday, 14 February 2026 04:24:07

International Students can apply

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QCF Contact Centre Operations

Overview

QCF Contact Centre Operations is a comprehensive qualification designed to equip individuals with the skills and knowledge needed to excel in the fast-paced world of customer service. Tailored for aspiring contact centre professionals, this course covers essential topics such as communication techniques, customer handling, and problem-solving strategies.

Whether you are looking to kickstart your career in a contact centre or enhance your existing skills, this qualification is perfect for you. Gain a competitive edge in the industry and unlock new opportunities for growth and advancement.


Ready to take your customer service skills to the next level? Explore QCF Contact Centre Operations today!

Embark on a rewarding career in QCF Contact Centre Operations and unlock a world of opportunities in the fast-paced customer service industry. This comprehensive course equips you with essential skills in communication, problem-solving, and conflict resolution, preparing you for a successful career in contact centers. Gain hands-on experience in handling customer inquiries, complaints, and sales transactions, setting you apart as a valuable asset in any organization. With a QCF qualification in Contact Centre Operations, you can pursue roles as a customer service representative, team leader, or contact center manager, enjoying competitive salaries and advancement opportunities in this dynamic field. Start your journey today and make a difference in customer service excellence. (17)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Communicate effectively with customers
• Understand how to handle customer complaints
• Use communication systems effectively
• Understand the customer service environment
• Understand how to manage customer feedback
• Understand how to deal with difficult customers
• Understand how to work in a contact centre
• Understand how to handle telephone calls in a contact centre
• Understand how to use customer service as a competitive tool

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Primary Keywords: Customer Service, Contact Centre, Operations Secondary Keywords: Communication, Problem-solving, Multitasking A customer service representative handles customer inquiries, resolves issues, and provides information about products or services.
Call Centre Team Leader Primary Keywords: Call Centre, Team Leader, Operations Secondary Keywords: Leadership, Coaching, Performance Management A call centre team leader supervises a team of customer service representatives, monitors performance, and ensures targets are met.
Quality Assurance Analyst Primary Keywords: Quality Assurance, Analyst, Contact Centre Secondary Keywords: Monitoring, Evaluation, Reporting A quality assurance analyst evaluates customer interactions, identifies areas for improvement, and ensures service quality standards are met.
Training Coordinator Primary Keywords: Training Coordinator, Contact Centre, Operations Secondary Keywords: Training Development, Onboarding, Learning Management A training coordinator designs and delivers training programs for contact centre staff, ensuring they have the necessary skills to perform their roles effectively.
Workforce Management Specialist Primary Keywords: Workforce Management, Specialist, Contact Centre Secondary Keywords: Scheduling, Forecasting, Resource Allocation A workforce management specialist optimizes staffing levels, schedules shifts, and manages resources to ensure efficient operations in a contact centre.

Key facts about QCF Contact Centre Operations

The QCF Contact Centre Operations qualification focuses on developing the skills and knowledge needed to work effectively in a contact centre environment. The learning outcomes include understanding customer service principles, communication techniques, and how to handle customer queries efficiently.
This course typically lasts for around 6-12 months, depending on the study mode and individual pace. Students will cover topics such as managing customer relationships, using technology in a contact centre, and resolving customer complaints effectively.
The QCF Contact Centre Operations qualification is highly relevant to industries that rely on customer service and communication, such as retail, hospitality, and telecommunications. Graduates can pursue roles as customer service representatives, call centre agents, or team leaders within contact centre settings.
Overall, completing this qualification equips individuals with the necessary skills to excel in a fast-paced and customer-focused environment, making them valuable assets to any organization that prioritizes exceptional customer service.

Why this course?

The QCF Contact Centre Operations qualification holds significant importance in today's market, especially in the UK where the contact centre industry is booming. According to recent statistics, the UK contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. This highlights the growing demand for skilled professionals in this sector. The QCF Contact Centre Operations qualification equips individuals with the necessary skills and knowledge to excel in this fast-paced industry. With a focus on customer service, communication, problem-solving, and technology, this qualification prepares learners to handle the diverse challenges faced in contact centre operations. In today's market, where customer experience is a top priority for businesses, the demand for well-trained contact centre professionals is higher than ever. Employers are seeking individuals with a solid understanding of industry best practices and the ability to deliver exceptional customer service. By obtaining the QCF Contact Centre Operations qualification, learners can enhance their career prospects and stand out in a competitive job market. This qualification not only provides valuable skills but also demonstrates a commitment to professional development and excellence in customer service.

Who should enrol in QCF Contact Centre Operations?

The ideal audience for QCF Contact Centre Operations are individuals looking to pursue a career in customer service.
This qualification is perfect for those interested in working in call centres, help desks, or customer support roles.
In the UK, the contact centre industry employs over 1 million people, offering a wide range of job opportunities for qualified professionals.
Prospective learners should have strong communication skills, problem-solving abilities, and a passion for helping others.
Whether you are a recent graduate, career changer, or looking to upskill, QCF Contact Centre Operations can help you kickstart your career in customer service.