Professional Certificate in Managing Customer Relationships in Small Businesses Qualifi

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International Students can apply

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Professional Certificate in Managing Customer Relationships in Small Businesses Qualifi

Overview

The Professional Certificate in Managing Customer Relationships in Small Businesses Qualifi is designed for small business owners and managers seeking to enhance their customer service skills and build lasting relationships with clients. This comprehensive program covers key topics such as customer retention, communication strategies, and CRM tools to help businesses thrive in a competitive market.


By enrolling in this course, participants will gain valuable insights and practical knowledge to effectively manage customer interactions and drive business growth. Take the first step towards improving customer relationships and boosting your business success today!

The Professional Certificate in Managing Customer Relationships in Small Businesses Qualifi is a comprehensive program designed to equip individuals with the essential skills and knowledge to excel in customer service roles within small businesses. This course focuses on building strong customer relationships, enhancing customer satisfaction, and increasing customer loyalty. Graduates will gain a competitive edge in the job market and be prepared for various career opportunities in customer service management. With a strong emphasis on practical skills and real-world applications, students will learn how to effectively manage customer interactions, resolve conflicts, and implement customer retention strategies. Elevate your career with this valuable qualification today! (12)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding Customer Relationship Management
• Developing Customer Service Strategies
• Implementing CRM Systems
• Managing Customer Feedback and Complaints
• Building Customer Loyalty
• Utilizing Social Media for Customer Engagement
• Measuring Customer Satisfaction
• Implementing Customer Retention Strategies
• Handling Difficult Customers
• Training Staff for Effective Customer Relationship Management

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager Responsible for building and maintaining relationships with customers to drive sales and loyalty in small businesses.
Sales Coordinator Supports the sales team by managing customer inquiries, orders, and follow-ups to ensure customer satisfaction.
Client Services Specialist Provides personalized support to clients, addressing their needs and concerns to enhance their overall experience with the business.
Small Business Consultant Offers expert advice on managing customer relationships, implementing strategies to improve customer retention and engagement.
Marketing Coordinator Develops and executes marketing campaigns that focus on customer relationship management to drive business growth.

Key facts about Professional Certificate in Managing Customer Relationships in Small Businesses Qualifi

The Professional Certificate in Managing Customer Relationships in Small Businesses offered by Qualifi is designed to equip individuals with the necessary skills to effectively manage customer relationships in small business settings.
The course focuses on key learning outcomes such as understanding customer behavior, developing customer service strategies, implementing customer relationship management systems, and measuring customer satisfaction. Participants will also learn how to build long-term relationships with customers and enhance customer loyalty.
The duration of the program is typically short-term, ranging from a few weeks to a few months, making it ideal for busy professionals looking to upskill in managing customer relationships.
This certificate is highly relevant to various industries, including retail, hospitality, e-commerce, and service-based businesses, where maintaining strong customer relationships is crucial for business success. Graduates of this program can pursue roles such as customer service managers, relationship managers, or small business owners looking to improve their customer management skills.

Why this course?

The Professional Certificate in Managing Customer Relationships in Small Businesses Qualifi is becoming increasingly significant in today's market, especially in the UK where customer loyalty and retention are crucial for small businesses to thrive. According to a recent study by Statista, 65% of UK consumers have stopped doing business with a company due to poor customer service. This highlights the importance of effectively managing customer relationships to ensure customer satisfaction and loyalty. The Qualifi certificate provides learners with the necessary skills and knowledge to build strong relationships with customers, ultimately leading to increased customer retention and loyalty. In today's competitive market, small businesses need to differentiate themselves by providing exceptional customer service, making this certificate highly valuable for professionals looking to enhance their skills in this area. By completing the Professional Certificate in Managing Customer Relationships in Small Businesses Qualifi, learners will be equipped with the tools to effectively engage with customers, resolve issues, and ultimately drive business growth. This certificate is not only relevant but essential for small businesses looking to succeed in today's market. [table style="border-collapse: collapse; border: 1px solid black;"] [tr] [td]Stat[/td] [td]Percentage[/td] [/tr] [tr] [td]UK consumers who have stopped doing business due to poor customer service[/td] [td]65%[/td] [/tr] [/table]

Who should enrol in Professional Certificate in Managing Customer Relationships in Small Businesses Qualifi?

The ideal audience for the Professional Certificate in Managing Customer Relationships in Small Businesses Qualifi is individuals working in small businesses who are looking to enhance their customer relationship management skills.
This course is perfect for small business owners, managers, and employees who want to improve customer satisfaction and loyalty, increase sales, and drive business growth.
In the UK, 80% of consumers are more likely to do business with a company that offers personalized experiences. This course will teach you how to create personalized customer experiences that will set your small business apart from the competition.