Professional Certificate in Handling Customer Complaints OTHM

Tuesday, 17 February 2026 12:36:04

International Students can apply

Apply Now     Viewbook

Professional Certificate in Handling Customer Complaints OTHM

Overview

The Professional Certificate in Handling Customer Complaints OTHM is designed for individuals seeking to enhance their skills in managing customer feedback effectively. This program focuses on customer service strategies, conflict resolution techniques, and communication skills to address complaints professionally. Ideal for customer service representatives and managers, this certificate equips learners with the tools to turn negative experiences into positive outcomes. Take the first step towards becoming a customer service expert and enroll in the Professional Certificate in Handling Customer Complaints OTHM today!

Enhance your customer service skills with the Professional Certificate in Handling Customer Complaints from OTHM. This comprehensive course equips you with the tools and techniques to effectively manage and resolve customer complaints, turning negative experiences into positive outcomes. Gain a deep understanding of customer psychology and communication strategies to handle even the most challenging situations with confidence. Stand out in the competitive job market with this valuable certification, opening doors to exciting career opportunities in customer service, hospitality, and retail industries. Enroll today to develop essential skills that will set you apart as a customer service expert. (38)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer complaints
• Effective communication skills
• Conflict resolution techniques
• Empathy and active listening
• Problem-solving strategies
• Managing difficult customers
• Complaint handling procedures
• Customer service recovery
• Building customer loyalty
• Continuous improvement in customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunities for Professional Certificate in Handling Customer Complaints OTHM | Role | Description | |-------------------------------|----------------------------------------------------------------------------------------------| | Customer Service Representative | Primary responsibility is to address customer complaints and provide solutions in a timely manner. Secondary duties include maintaining customer satisfaction and building relationships. | | Complaints Handler | Focuses on investigating and resolving customer complaints effectively, ensuring compliance with company policies and regulations. Secondary tasks involve analyzing trends to prevent future complaints. | | Customer Experience Manager | Oversees the entire customer complaint process, implementing strategies to enhance customer satisfaction and loyalty. Secondary responsibilities include training staff on complaint handling techniques. | | Quality Assurance Specialist | Ensures that customer complaints are addressed promptly and accurately, identifying areas for improvement in products or services. Secondary tasks involve monitoring and evaluating customer feedback. | | Client Relations Coordinator | Acts as a liaison between clients and the company, handling customer complaints with professionalism and empathy. Secondary duties include implementing strategies to improve client satisfaction. |

Key facts about Professional Certificate in Handling Customer Complaints OTHM

The Professional Certificate in Handling Customer Complaints offered by OTHM is designed to equip individuals with the necessary skills and knowledge to effectively manage and resolve customer complaints. Participants will learn how to handle various types of complaints, communicate effectively with customers, and implement strategies to prevent future complaints.
This program typically lasts for a duration of 3 months, with a flexible schedule to accommodate working professionals. The course is delivered through a combination of online lectures, case studies, and practical exercises to ensure a comprehensive understanding of customer complaint handling.
The Professional Certificate in Handling Customer Complaints is highly relevant to industries such as retail, hospitality, healthcare, and customer service. Graduates of this program will be equipped with the expertise to enhance customer satisfaction, improve brand reputation, and ultimately drive business success. The certification can also open up opportunities for career advancement in customer service roles.

Why this course?

The Professional Certificate in Handling Customer Complaints OTHM holds immense significance in today's market, especially in the UK where customer service standards are constantly evolving. According to a recent survey by the Institute of Customer Service, 76% of UK consumers say that customer service is a key factor in their choice of brand or retailer. This highlights the importance of having well-trained professionals who can effectively handle customer complaints and ensure customer satisfaction. The OTHM certificate provides learners with the necessary skills and knowledge to effectively manage customer complaints, resolve issues in a timely manner, and ultimately enhance the overall customer experience. In today's competitive market, where customer loyalty is crucial for business success, having professionals who are equipped with the right tools to handle complaints can make a significant difference in retaining customers and building a positive brand reputation. By obtaining the Professional Certificate in Handling Customer Complaints OTHM, professionals can stay ahead of the curve and meet the growing demands of the industry. With a focus on practical skills and real-world scenarios, this certificate is designed to address current trends and industry needs, making it highly relevant for both learners and professionals looking to excel in the field of customer service.
76% of UK consumers say customer service is a key factor in their choice of brand or retailer

Who should enrol in Professional Certificate in Handling Customer Complaints OTHM?

The ideal audience for the Professional Certificate in Handling Customer Complaints OTHM is individuals working in customer service roles, such as customer service representatives, call center agents, and front-line staff.
According to UK statistics, 76% of customers say that the level of customer service they receive is a major factor in their decision to do business with a company.
This course is also suitable for managers and supervisors who oversee customer service teams and want to improve their team's complaint handling skills.
Whether you are looking to enhance your customer service skills, advance your career in the field, or improve customer satisfaction levels within your organization, this certificate program is designed to help you achieve your goals.