Professional Certificate in Customer Relationship Management in the Travel Industry OTHM

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International Students can apply

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Professional Certificate in Customer Relationship Management in the Travel Industry OTHM

Overview

The Professional Certificate in Customer Relationship Management in the Travel Industry offered by OTHM is designed to equip professionals with the skills and knowledge needed to excel in managing customer relationships within the travel sector. This program focuses on enhancing customer satisfaction, loyalty, and retention through effective communication and relationship-building strategies. Ideal for travel industry professionals seeking to elevate their customer service skills and advance their careers. Gain a competitive edge in the dynamic travel industry by enrolling in this comprehensive certificate program today!

Enhance your career in the travel industry with the Professional Certificate in Customer Relationship Management from OTHM. This comprehensive course equips you with the skills to build strong customer relationships and drive business growth. Learn how to deliver exceptional customer service, manage customer feedback, and increase customer loyalty in a competitive market. With a focus on the travel industry, this certificate opens doors to exciting career opportunities as a customer service manager, client relations specialist, or travel consultant. Stand out in the industry with this specialized qualification and take your career to new heights. (10)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding Customer Relationship Management in the Travel Industry
• Customer Service Excellence in the Travel Industry
• Managing Customer Feedback and Complaints
• Building Customer Loyalty and Retention Strategies
• Implementing CRM Systems and Technologies in the Travel Industry
• Data Analysis and Reporting for Customer Relationship Management
• Cross-selling and Up-selling Techniques in the Travel Industry
• Managing Customer Relationships through Social Media
• Legal and Ethical Considerations in Customer Relationship Management
• Developing a Customer-Centric Culture in the Travel Industry

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager Responsible for building and maintaining relationships with customers in the travel industry, ensuring high levels of customer satisfaction and loyalty.
Client Services Coordinator Coordinates client services and resolves customer issues in the travel industry, ensuring smooth communication and efficient problem-solving.
Guest Relations Specialist Specializes in managing guest relations and providing personalized services to enhance the overall guest experience in the travel industry.
Travel Consultant Provides expert advice and assistance to customers in planning and booking travel arrangements, ensuring a seamless and enjoyable travel experience.
Customer Experience Manager Oversees the end-to-end customer experience in the travel industry, implementing strategies to improve customer satisfaction and retention.

Key facts about Professional Certificate in Customer Relationship Management in the Travel Industry OTHM

The Professional Certificate in Customer Relationship Management in the Travel Industry offered by OTHM is designed to equip individuals with the necessary skills and knowledge to excel in managing customer relationships within the travel sector.
The course focuses on enhancing customer service strategies, understanding customer behavior, and implementing effective CRM techniques to build long-lasting relationships with clients.
Participants will learn how to utilize CRM tools and technologies to personalize customer interactions, improve customer satisfaction, and ultimately drive business growth.
The duration of the program typically ranges from 3 to 6 months, depending on the mode of study and individual pace.
This certificate is highly relevant for professionals working in the travel industry, including travel agents, tour operators, airline staff, and hospitality professionals, who aim to enhance their customer service skills and advance their careers in the field.
Overall, the course provides a comprehensive understanding of CRM principles tailored specifically for the unique challenges and opportunities within the travel industry.

Why this course?

The Professional Certificate in Customer Relationship Management in the Travel Industry offered by OTHM is of utmost significance in today's market, especially in the UK where the travel industry plays a vital role in the economy. According to recent statistics, the travel and tourism industry in the UK contributed £213 billion to the economy in 2019, accounting for 9% of the total GDP. With such a significant contribution, it is crucial for professionals in this industry to have a strong understanding of customer relationship management to ensure customer satisfaction and loyalty. The certificate program equips learners with the necessary skills and knowledge to effectively manage customer relationships, enhance customer experience, and ultimately drive business growth. In today's competitive market, where customer expectations are constantly evolving, having a solid foundation in customer relationship management is essential for success in the travel industry. By completing this certificate program, professionals can stay ahead of current trends and industry needs, making them highly sought after in the job market. The practical skills and knowledge gained from this program can help professionals excel in their roles and contribute to the overall success of their organizations.

Who should enrol in Professional Certificate in Customer Relationship Management in the Travel Industry OTHM?

The ideal audience for the Professional Certificate in Customer Relationship Management in the Travel Industry OTHM are individuals looking to enhance their career prospects in the travel sector.
This course is perfect for travel professionals seeking to improve their customer service skills and gain a competitive edge in the industry.
With the UK travel industry contributing over £60 billion to the economy annually, there is a growing demand for skilled professionals who can effectively manage customer relationships.