Part time Level 2 Diploma in Customer Service Course

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International Students can apply

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Part time Level 2 Diploma in Customer Service Course

Overview

The Part-time Level 2 Diploma in Customer Service Course is designed for individuals seeking to enhance their skills in providing exceptional customer service. This course focuses on developing communication, problem-solving, and interpersonal skills to effectively meet customer needs. Ideal for working professionals looking to advance their career in customer service, this program offers flexible scheduling options to accommodate busy lifestyles. Gain valuable knowledge and practical experience to excel in various customer service roles. Take the next step towards a rewarding career in customer service by enrolling in this comprehensive diploma course today!

Embark on a rewarding journey with our Part time Level 2 Diploma in Customer Service Course. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers hands-on training, industry insights, and professional development opportunities. Graduates can pursue diverse career paths in retail, hospitality, call centers, and more. Stand out in the competitive job market with a recognized qualification that showcases your expertise and dedication to customer satisfaction. Elevate your career prospects and unlock exciting opportunities with this accredited course. Enroll now to take the first step towards a successful future. (11)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Demonstrate understanding of customer service
• Demonstrate understanding of the rules that impact on improvements in customer service
• Demonstrate understanding of the customer service environment
• Demonstrate understanding of working in a customer service environment
• Demonstrate understanding of the principles of customer service
• Demonstrate understanding of the customer service delivery processes and procedures

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by assisting customers with inquiries, resolving issues, and processing orders.
Retail Sales Associate Assist customers in finding products, processing transactions, and maintaining a clean and organized store environment.
Call Center Agent Handle inbound and outbound calls to assist customers with inquiries, resolve issues, and provide product information.
Guest Services Representative Greet and assist guests, answer questions, provide information, and ensure a positive experience at hotels, resorts, or event venues.
Bank Teller Assist customers with banking transactions, provide account information, and promote bank products and services.

Key facts about Part time Level 2 Diploma in Customer Service Course

The Part-time Level 2 Diploma in Customer Service Course is designed to equip students with the necessary skills and knowledge to excel in customer service roles. The course focuses on developing communication, problem-solving, and interpersonal skills essential for providing excellent customer service.
The duration of the course typically ranges from 6 to 12 months, depending on the mode of study and the institution offering the program. Students can expect to cover modules such as understanding customer service, communication in customer service, and handling customer queries and complaints.
Upon completion of the course, students will be able to effectively engage with customers, resolve issues efficiently, and enhance customer satisfaction. The Level 2 Diploma in Customer Service is recognized by employers across various industries, making graduates highly sought after in sectors such as retail, hospitality, and telecommunications.
Overall, the Part-time Level 2 Diploma in Customer Service Course provides a solid foundation for individuals looking to kickstart their career in customer service and advance in the field. The practical skills and theoretical knowledge gained through this course will enable students to thrive in diverse customer-facing roles and contribute positively to the success of any organization.

Why this course?

The Part time Level 2 Diploma in Customer Service Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The course provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive market, businesses are increasingly focusing on delivering exceptional customer service to retain existing customers and attract new ones. This has created a high demand for skilled customer service professionals who can enhance customer satisfaction and loyalty. By completing the Level 2 Diploma in Customer Service Course, individuals can gain a competitive edge in the job market and increase their employability. Employers value candidates with formal qualifications in customer service, as it demonstrates a commitment to excellence and professionalism. Overall, this course equips learners with the necessary tools to succeed in the dynamic and customer-centric business environment of today. | UK Customer Service Statistics | |-----------------------------| | 89% of consumers switch to a competitor after a poor experience | | Businesses focus on delivering exceptional customer service for retention | | High demand for skilled customer service professionals in the market |

Who should enrol in Part time Level 2 Diploma in Customer Service Course?

The ideal audience for the Part time Level 2 Diploma in Customer Service Course are individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for working professionals, students, or stay-at-home parents who want to improve their communication and problem-solving abilities in a customer-facing role.
With over 1.5 million people employed in customer service roles in the UK alone, this course provides valuable skills that are in high demand in the job market.