Part time Level 2 Diploma in Customer Service

Monday, 28 April 2025 02:05:07

International Students can apply

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Part time Level 2 Diploma in Customer Service

Overview

The Part-time Level 2 Diploma in Customer Service is designed for individuals seeking to enhance their skills in providing exceptional customer experiences. This course covers key topics such as communication, problem-solving, and building relationships with customers. Ideal for working professionals looking to advance their career in customer service, this program offers flexible scheduling to accommodate busy lifestyles. Gain practical knowledge and industry-recognized qualifications to excel in various customer-facing roles. Take the next step towards a rewarding career in customer service by enrolling in this comprehensive diploma program today!

Embark on a rewarding journey with our Part time Level 2 Diploma in Customer Service and unlock endless opportunities in the dynamic world of customer relations. Gain essential skills in communication, problem-solving, and conflict resolution, setting the foundation for a successful career in various industries. Our comprehensive program offers hands-on training, industry insights, and expert guidance to enhance your employability and advance your professional growth. With a Level 2 Diploma in Customer Service, you can pursue roles such as customer service representative, client relations manager, or sales associate. Elevate your career prospects and stand out in the competitive job market with this valuable qualification. (13)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Process information about customers
• Resolve customer service problems
• Develop customer relationships
• Promote additional products or services to customers
• Use social media to respond to customer complaints and feedback
• Organize and deliver customer service
• Monitor and solve customer service problems

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by assisting customers with inquiries, resolving issues, and processing orders.
Retail Sales Associate Assist customers in finding products, processing transactions, and maintaining a clean and organized store environment.
Call Center Agent Handle incoming calls from customers, provide information, and resolve issues in a timely and professional manner.
Guest Services Representative Greet and assist guests, answer inquiries, and ensure a positive experience at hotels, resorts, or event venues.
Bank Teller Process customer transactions, provide account information, and promote banking products and services.

Key facts about Part time Level 2 Diploma in Customer Service

The Part-time Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
The duration of the course typically ranges from 6 to 12 months, depending on the mode of study and the pace of the learner. Classes are usually held in the evenings or weekends to accommodate working professionals or individuals with other commitments.
Upon completion of the Level 2 Diploma, learners will be able to demonstrate proficiency in delivering excellent customer service, handling customer queries efficiently, and building positive relationships with customers. This qualification is highly valued by employers in various industries, including retail, hospitality, and call centers.
Overall, the Part-time Level 2 Diploma in Customer Service provides a solid foundation for individuals looking to kickstart their career in customer service or enhance their existing skills in this field. The course offers practical training and theoretical knowledge that are directly applicable to real-world customer service scenarios, making graduates highly sought after in the job market.

Why this course?

The Part time Level 2 Diploma in Customer Service holds significant importance in today's market as businesses across various industries are placing a strong emphasis on providing exceptional customer experiences. In the UK, statistics show that 86% of customers are willing to pay more for a better customer experience, highlighting the growing demand for skilled professionals in this field. According to recent data, 89% of companies now expect to compete mostly on the basis of customer experience, making it a key differentiator in the market. This has led to a surge in job opportunities for individuals with a strong foundation in customer service skills, making the Level 2 Diploma a valuable qualification to possess. By completing this diploma, learners gain essential knowledge and practical skills that are highly sought after by employers. From understanding customer needs and expectations to resolving complaints and building long-lasting relationships, the curriculum equips individuals with the tools needed to excel in today's competitive business landscape. Overall, the Part time Level 2 Diploma in Customer Service not only enhances career prospects but also contributes to the overall success of businesses in meeting the evolving needs of customers in the digital age.

Who should enrol in Part time Level 2 Diploma in Customer Service?

The ideal audience for the Part time Level 2 Diploma in Customer Service are individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for those who are seeking to improve their career prospects in the customer service industry.
With the demand for customer service roles on the rise in the UK, this diploma provides a valuable qualification for those looking to enter or progress in this field.