Part time L2 Diploma in Customer Service

Monday, 28 April 2025 02:08:04

International Students can apply

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Part time L2 Diploma in Customer Service

Overview

The Part time L2 Diploma in Customer Service is designed for individuals seeking to enhance their skills in providing exceptional customer experiences. This program focuses on developing communication, problem-solving, and interpersonal skills to effectively address customer needs. Ideal for working professionals looking to advance their career in customer service, this course offers flexible scheduling options to accommodate busy lifestyles. Gain practical knowledge and industry-recognized qualifications to excel in various customer-facing roles. Take the next step towards a rewarding career in customer service by enrolling in this dynamic program today!

Embark on a rewarding journey with our Part time L2 Diploma in Customer Service and unlock a world of opportunities in the dynamic field of customer service. Gain essential skills in communication, problem-solving, and relationship-building, setting you apart in the competitive job market. Our comprehensive curriculum equips you with the knowledge and expertise to excel in various industries, from retail to hospitality. With a focus on practical training and real-world scenarios, you'll be ready to tackle any customer service challenge with confidence. Elevate your career prospects and stand out to employers with this valuable qualification. Enroll now and take the first step towards a successful career in customer service. (12)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Manage personal performance and development
• Develop working relationships with colleagues
• Demonstrate understanding of customer service
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve problems and deliver customer service to challenging customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, answer inquiries, and resolve issues to ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Support, Inquiries.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain a clean and organized store environment. Primary keywords: Retail, Sales Associate. Secondary keywords: Product Selection, Transactions.
Call Center Agent Handle incoming calls, provide information, and resolve customer issues over the phone. Primary keywords: Call Center, Agent. Secondary keywords: Incoming Calls, Information.
Guest Services Coordinator Greet guests, assist with check-in/check-out procedures, and address any guest concerns or requests. Primary keywords: Guest Services, Coordinator. Secondary keywords: Check-in, Check-out.
Online Customer Support Specialist Provide assistance to customers via online chat or email, troubleshoot technical issues, and escalate complex problems. Primary keywords: Online Customer Support, Specialist. Secondary keywords: Online Chat, Technical Issues.

Key facts about Part time L2 Diploma in Customer Service

The Part-time L2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course focuses on developing communication, problem-solving, and interpersonal skills essential for providing exceptional customer experiences.
The duration of the program typically ranges from 6 to 12 months, allowing students to balance their studies with other commitments. Through a combination of theoretical learning and practical exercises, participants will gain a comprehensive understanding of customer service principles and best practices.
Upon completion of the course, students will be able to effectively handle customer inquiries, resolve complaints, and build strong relationships with clients. The qualification is highly regarded by employers across various industries, including retail, hospitality, and telecommunications, making graduates highly sought after in the job market.
Overall, the Part-time L2 Diploma in Customer Service offers a valuable opportunity for individuals looking to enhance their customer service skills and advance their careers in a competitive job market. With a focus on practical application and industry relevance, this program provides a solid foundation for success in customer-facing roles.

Why this course?

The Part time L2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals in the market. This diploma equips learners with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In a competitive market where customer loyalty is key, businesses are increasingly focusing on providing exceptional customer service to retain and attract customers. The Part time L2 Diploma in Customer Service not only enhances job prospects but also opens up opportunities for career advancement in various industries such as retail, hospitality, and telecommunications. With the rise of online shopping and digital communication, the need for well-trained customer service professionals has never been higher. By completing this diploma, individuals can gain a competitive edge in the job market and contribute to the success of businesses by delivering outstanding customer service.

Who should enrol in Part time L2 Diploma in Customer Service?

The ideal audience for the Part time L2 Diploma in Customer Service is individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for working professionals seeking to advance their career in the customer service industry.
With a focus on practical skills and real-world applications, this diploma is ideal for those who want to improve their communication and problem-solving abilities.
In the UK, customer service roles are projected to grow by 5% by 2029, making this qualification highly relevant for those seeking job opportunities in this field.