Part time L2 Customer Service Qualification

Tuesday, 29 April 2025 04:10:39

International Students can apply

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Part time L2 Customer Service Qualification

Overview

Part-time L2 Customer Service Qualification

This qualification is designed for individuals seeking to enhance their customer service skills while balancing other commitments. It covers essential topics such as communication, problem-solving, and conflict resolution, preparing learners for roles in various industries. Ideal for working professionals or students looking to upskill, this course offers flexible study options and practical training to meet the demands of today's customer-centric market. Take the first step towards a rewarding career in customer service by enrolling in this part-time qualification today!

Explore the possibilities and enroll now!

Looking to enhance your customer service skills? Our Part time L2 Customer Service Qualification is the perfect opportunity for you! Gain essential knowledge in handling customer inquiries, resolving complaints, and building strong relationships. This course offers flexible study options, allowing you to balance work and education seamlessly. Upon completion, you'll be equipped with a recognized qualification that opens doors to various career prospects in the customer service industry. Stand out from the competition with practical training and real-world experience. Enroll today and take the first step towards a successful career in customer service. (4)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicating effectively with customers
• Handling customer inquiries and complaints
• Providing product information and assistance
• Resolving customer issues in a timely manner
• Using customer service software and tools
• Maintaining a positive attitude and professional demeanor
• Working collaboratively with team members
• Following company policies and procedures
• Upselling and cross-selling products or services
• Managing difficult customers and situations

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Support Specialist Provide technical assistance and support to customers via phone, email, or chat. Resolve customer inquiries and issues in a timely and professional manner.
Technical Support Representative Assist customers with troubleshooting technical issues related to products or services. Provide solutions and guidance to ensure customer satisfaction.
Help Desk Analyst Respond to customer inquiries and provide technical support for software applications or hardware devices. Document and escalate issues as needed.
Client Services Coordinator Coordinate client requests and ensure timely resolution of issues. Communicate with internal teams to address customer needs and maintain client satisfaction.
Remote Customer Service Agent Work from home to assist customers with inquiries, orders, and technical support. Provide excellent customer service through various communication channels.

Key facts about Part time L2 Customer Service Qualification

The Part-time L2 Customer Service Qualification is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, problem-solving skills, and conflict resolution strategies. Participants will also learn how to use customer service software and tools efficiently.
This qualification typically lasts for a few months, with flexible study options to accommodate individuals with other commitments. The course structure includes a combination of theoretical learning and practical exercises to ensure a well-rounded understanding of customer service principles.
The Part-time L2 Customer Service Qualification is highly relevant across various industries, including retail, hospitality, call centers, and e-commerce. Employers value individuals with strong customer service skills, making this qualification a valuable asset for career advancement. Graduates can pursue roles such as customer service representatives, client advisors, and customer support specialists.

Why this course?

The Part time L2 Customer Service Qualification holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. In the UK, 73% of consumers expect a response to their query within 24 hours, emphasizing the importance of efficient and effective customer service. This qualification equips individuals with the necessary skills to handle customer inquiries, complaints, and feedback in a professional manner, ultimately improving customer satisfaction and loyalty. With the rise of online shopping and social media, customer service has become more important than ever. Companies are constantly looking for skilled professionals who can provide exceptional customer service across various channels. By obtaining a Part time L2 Customer Service Qualification, individuals can enhance their career prospects and stand out in today's competitive job market. Overall, this qualification not only meets the current industry needs but also provides learners with valuable skills that are highly sought after by employers in the UK.

Who should enrol in Part time L2 Customer Service Qualification?

The ideal audience for the Part time L2 Customer Service Qualification is individuals looking to enhance their customer service skills while balancing other commitments.
This qualification is perfect for those seeking to improve their communication, problem-solving, and interpersonal skills in a customer-facing role.
With the flexibility of part-time study, this course is ideal for working professionals or students looking to upskill without disrupting their current schedule.
In the UK, customer service roles are in high demand, with over 2.7 million people employed in the sector, making this qualification a valuable asset for career advancement.