Part Time Online Level 2 Customer Service Diploma

Monday, 28 April 2025 02:06:35

International Students can apply

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Part Time Online Level 2 Customer Service Diploma

Overview

Part Time Online Level 2 Customer Service Diploma

Designed for individuals seeking to enhance their customer service skills, this diploma offers a flexible online learning experience. Covering topics such as communication, problem-solving, and conflict resolution, it equips learners with the tools to excel in customer-facing roles. Ideal for working professionals looking to upskill or those entering the customer service industry, this course provides practical knowledge and industry-relevant insights. Take the next step in your career and enroll today!


Ready to elevate your customer service skills? Explore our Part Time Online Level 2 Customer Service Diploma now!

Embark on a rewarding journey with our Part Time Online Level 2 Customer Service Diploma. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the dynamic world of customer service. This comprehensive course offers flexible learning options, allowing you to balance your studies with other commitments. Upon completion, unlock a plethora of career opportunities in various industries, from retail to hospitality. Stand out to employers with a recognized qualification and enhance your earning potential. Join our supportive online community and receive expert guidance from industry professionals. Take the first step towards a successful customer service career today! (14)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service principles and practices
• Effective communication skills
• Handling customer complaints and resolving conflicts
• Building rapport and relationships with customers
• Time management and organization skills
• Using technology for customer service
• Product knowledge and upselling techniques
• Maintaining professionalism and positive attitude
• Teamwork and collaboration in customer service settings

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Support Specialist Provide timely and accurate responses to customer inquiries via online platforms, ensuring high levels of customer satisfaction.
Technical Support Representative Assist customers with troubleshooting technical issues related to products or services, offering solutions and guidance.
E-commerce Customer Service Associate Manage online orders, process returns, and address customer concerns to enhance the overall shopping experience.
Virtual Assistant Support businesses or individuals with administrative tasks, scheduling, and communication, remotely.
Online Chat Support Agent Engage with customers in real-time through chat platforms, resolving issues and providing product information.

Key facts about Part Time Online Level 2 Customer Service Diploma

The Part Time Online Level 2 Customer Service Diploma is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including communication techniques, problem-solving strategies, and conflict resolution methods.
Participants can expect to enhance their ability to handle customer inquiries effectively, manage challenging situations with confidence, and build strong relationships with clients. By the end of the program, students will have a solid understanding of customer service principles and best practices.
The duration of the Part Time Online Level 2 Customer Service Diploma is typically 6-8 weeks, allowing learners to balance their studies with other commitments. The flexible online format enables students to access course materials at their convenience and progress at their own pace.
This diploma is highly relevant to various industries, as exceptional customer service is a crucial aspect of business success. Graduates can pursue roles in retail, hospitality, call centers, and other customer-facing environments. The skills acquired during the program are transferable and can be applied to a wide range of professional settings.

Why this course?

The Part Time Online Level 2 Customer Service Diploma holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. In the UK, the customer service industry is growing rapidly, with over 2.7 million people employed in customer service roles. This diploma provides learners with essential skills and knowledge to excel in this competitive field, including effective communication, problem-solving, and conflict resolution. By completing this diploma, professionals can enhance their career prospects and increase their earning potential. Employers are actively seeking candidates with formal qualifications in customer service, making this diploma a valuable asset in today's job market. Overall, the Part Time Online Level 2 Customer Service Diploma is a practical and relevant qualification that equips learners with the necessary skills to succeed in the dynamic and fast-paced world of customer service.

Who should enrol in Part Time Online Level 2 Customer Service Diploma?

The ideal audience for the Part Time Online Level 2 Customer Service Diploma are individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for those seeking to improve their career prospects in the UK, where customer service roles are in high demand.
Whether you are a working professional, a stay-at-home parent, or a student looking to gain valuable skills, this diploma offers flexibility and convenience.