Part Time Online L2 Diploma in Customer Service

Friday, 25 April 2025 12:47:12

International Students can apply

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Part Time Online L2 Diploma in Customer Service

Overview

The Part Time Online L2 Diploma in Customer Service is designed for individuals seeking to enhance their skills in providing exceptional customer experiences. This program focuses on developing communication, problem-solving, and interpersonal skills to excel in various customer service roles.
Targeted towards working professionals or individuals looking to enter the customer service industry, this diploma offers flexible online learning options to accommodate busy schedules.
Gain a recognized qualification and advance your career in customer service with this comprehensive program.
Take the next step towards your professional growth and enroll today!

Embark on a rewarding journey with our Part Time Online L2 Diploma in Customer Service. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This flexible course allows you to study at your own pace, fitting seamlessly into your busy schedule. Upon completion, unlock a plethora of career opportunities in various industries, from retail to hospitality. Our experienced instructors will guide you every step of the way, ensuring you are well-equipped to provide exceptional customer experiences. Elevate your career prospects and stand out in the competitive job market with this comprehensive customer service diploma. (17)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication in customer service
• Handling customer complaints
• Building relationships with customers
• Teamwork in customer service
• Time management in customer service
• Resolving customer conflicts
• Providing excellent customer service
• Using technology in customer service
• Health and safety in customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

| Career Opportunity | Description | | ------------------ | ----------- | | Customer Service Representative | Provide support to customers through various channels such as phone, email, and chat. Assist with inquiries, complaints, and product/service information. | | Sales Support Specialist | Assist sales team with administrative tasks, order processing, and customer follow-ups. Help maintain customer databases and provide product information. | | Virtual Assistant | Provide administrative support to businesses remotely, including customer service tasks such as responding to emails, scheduling appointments, and managing social media accounts. | | Online Chat Support Agent | Engage with customers in real-time through chat platforms to provide assistance, answer questions, and resolve issues. Requires strong communication skills and product knowledge. | | Social Media Customer Care Specialist | Monitor social media platforms for customer inquiries, feedback, and complaints. Respond promptly and professionally to maintain positive brand image. | | Technical Support Specialist | Provide technical assistance to customers experiencing issues with products or services. Troubleshoot problems remotely and guide customers through solutions. | | Remote Call Center Agent | Handle incoming calls from customers to address inquiries, resolve issues, and provide information. Requires excellent communication skills and ability to work independently. |

Key facts about Part Time Online L2 Diploma in Customer Service

The Part Time Online L2 Diploma in Customer Service is designed to equip students with the necessary skills and knowledge to excel in the customer service industry. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the program, students will be able to demonstrate a high level of customer service skills, handle challenging situations with confidence, and effectively communicate with customers to meet their needs.
The duration of the course is typically 6-12 months, depending on the pace at which the student chooses to study. The flexible online format allows students to balance their studies with other commitments, making it ideal for those looking to upskill while working or managing other responsibilities.
The L2 Diploma in Customer Service is highly relevant to a variety of industries, including retail, hospitality, and call centers. Employers value candidates with strong customer service skills, making this qualification a valuable asset for those looking to advance their careers in these sectors.

Why this course?

The Part Time Online L2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The diploma equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, all of which are highly sought after by employers in various industries. In fact, 86% of UK consumers are willing to pay more for a better customer experience, making customer service a key differentiator for businesses. By completing this diploma, professionals can enhance their career prospects and stand out in a competitive job market. With the rise of online shopping and digital communication, the demand for skilled customer service professionals is only expected to grow. This diploma not only provides learners with the necessary knowledge and skills but also offers the flexibility of online learning, allowing them to balance their studies with work and other commitments. Overall, the Part Time Online L2 Diploma in Customer Service is a valuable qualification that can open doors to exciting career opportunities in today's market.
UK Customer Service Statistics Percentage
Consumers who switched to a competitor due to poor customer experience 89%
Consumers willing to pay more for a better customer experience 86%

Who should enrol in Part Time Online L2 Diploma in Customer Service?

The ideal audience for the Part Time Online L2 Diploma in Customer Service are individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for working professionals, stay-at-home parents, or anyone seeking to upskill in the UK job market.
With 85% of UK consumers stating that customer service plays a significant role in their purchasing decisions, this diploma is essential for those wanting to excel in customer-facing roles.