Part Time OTHM Customer Service Level 3 Course

Monday, 28 April 2025 02:01:45

International Students can apply

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Part Time OTHM Customer Service Level 3 Course

Overview

Looking to enhance your customer service skills? Our Part Time OTHM Customer Service Level 3 Course is designed for individuals seeking to excel in customer service roles.
Gain essential knowledge in communication, problem-solving, and conflict resolution to provide exceptional customer experiences.
Learn from industry experts and apply practical strategies to handle various customer interactions effectively.
Join us and elevate your customer service skills to the next level!

Ready to take your career to new heights? Enroll now and unlock your potential in the world of customer service!

Embark on a rewarding journey with our Part Time OTHM Customer Service Level 3 Course and unlock a world of opportunities in the dynamic customer service industry. Gain essential skills in communication, problem-solving, and relationship-building to excel in various customer-facing roles. This comprehensive course offers flexible study options, allowing you to balance your learning with other commitments. Upon completion, you will be equipped to pursue roles such as customer service representative, client relations manager, or customer experience specialist. Elevate your career prospects and stand out in a competitive job market with this highly sought-after qualification. Enroll today and take the first step towards a successful career in customer service. (12)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication in customer service
• Handling customer complaints
• Building customer relationships
• Teamwork in customer service
• Time management in customer service
• Dealing with difficult customers
• Customer service skills and techniques
• Customer service legislation and regulations
• Customer service best practices

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Assistance, Inquiries.
Call Center Agent Handle incoming calls, address customer concerns, and provide information about products or services. Primary keywords: Call Center, Agent. Secondary keywords: Incoming Calls, Concerns.
Retail Sales Associate Assist customers in making purchases, provide product recommendations, and maintain store cleanliness. Primary keywords: Retail Sales, Associate. Secondary keywords: Purchases, Recommendations.
Guest Services Coordinator Welcome guests, manage reservations, and address any guest concerns or requests. Primary keywords: Guest Services, Coordinator. Secondary keywords: Reservations, Concerns.
Online Chat Support Specialist Provide real-time assistance to customers through online chat platforms, resolve issues, and offer solutions. Primary keywords: Online Chat Support, Specialist. Secondary keywords: Real-time Assistance, Issues.

Key facts about Part Time OTHM Customer Service Level 3 Course

The Part Time OTHM Customer Service Level 3 Course is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. Participants will learn how to effectively communicate with customers, handle complaints, and provide exceptional service.
This course typically lasts for a duration of 6 months, allowing students to balance their studies with other commitments. The flexible schedule makes it ideal for working professionals looking to upskill or individuals seeking to enter the customer service industry.
Upon completion of the course, participants will be able to demonstrate a solid understanding of customer service principles and practices. They will also possess the ability to resolve customer issues efficiently, enhance customer satisfaction, and contribute to the overall success of an organization.
The Part Time OTHM Customer Service Level 3 Course is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and telecommunications. Graduates can pursue various roles such as customer service representatives, client relations managers, and customer experience specialists. The skills acquired during the course are in high demand across different sectors, making it a valuable qualification for career advancement.

Why this course?

The Part Time OTHM Customer Service Level 3 Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. This course equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, all of which are highly sought after by employers in various industries. In fact, 86% of UK consumers are willing to pay more for a better customer experience, emphasizing the value of investing in customer service training. By enrolling in this course, professionals can enhance their career prospects and stand out in a competitive job market. With the rise of online reviews and social media, businesses are under increasing pressure to deliver exceptional customer service, making trained professionals in high demand. Overall, the Part Time OTHM Customer Service Level 3 Course not only meets the current industry needs but also provides learners with the skills and knowledge necessary to excel in the dynamic and customer-centric market of today.
UK Customer Service Stats Percentage
Consumers who switched to a competitor due to poor customer experience 89%
Consumers willing to pay more for a better customer experience 86%

Who should enrol in Part Time OTHM Customer Service Level 3 Course?

Ideal Audience for Part Time OTHM Customer Service Level 3 Course | Criteria | Description | |----------|-------------| | Location | UK-wide, with a focus on major cities such as London, Manchester, and Birmingham | | Age | 18-30 years old, looking to kickstart a career in customer service | | Education | High school graduates or equivalent, seeking practical skills and qualifications | | Experience | Entry-level professionals or individuals with limited work experience | | Goals | To enhance customer service skills, improve job prospects, and advance in the industry | | Commitment | Willing to dedicate part-time hours to study and complete coursework | The Part Time OTHM Customer Service Level 3 Course is perfect for young adults across the UK who are eager to enter the customer service industry. Whether you're a recent high school graduate or looking to switch careers, this course provides the essential skills and knowledge needed to excel in customer service roles. With a focus on practical training and industry-relevant qualifications, this program is ideal for individuals who are committed to enhancing their job prospects and advancing in the field. Join us and take the first step towards a successful career in customer service.