Online Part Time Level 2 Diploma in Customer Service

Monday, 28 April 2025 02:03:46

International Students can apply

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Online Part Time Level 2 Diploma in Customer Service

Overview

The Online Part Time Level 2 Diploma in Customer Service is designed for individuals seeking to enhance their skills in providing exceptional customer experiences. This comprehensive program covers key topics such as communication, problem-solving, and conflict resolution. Ideal for working professionals looking to advance their careers in customer service roles, this course offers flexibility and convenience with its online format. Gain valuable knowledge and practical skills to excel in the dynamic field of customer service. Take the next step in your career and enroll in the Online Part Time Level 2 Diploma in Customer Service today!

Embark on a rewarding journey with our Online Part Time Level 2 Diploma in Customer Service. Gain essential skills in communication, problem-solving, and relationship-building to excel in various industries. This comprehensive course offers flexible learning options, allowing you to balance your studies with other commitments. Upon completion, unlock a world of opportunities in customer service roles, with the potential to advance to supervisory positions. Our experienced instructors provide personalized support and industry insights to enhance your learning experience. Enroll today to elevate your career prospects and become a valuable asset in the competitive job market. (10)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Demonstrate understanding of customer service • Demonstrate understanding of the rules that impact on improvements in customer service • Demonstrate understanding of the customer service environment • Demonstrate understanding of working in a customer service environment • Demonstrate understanding of the customer service role • Demonstrate understanding of the customer service delivery processes and procedures • Demonstrate understanding of the customer service delivery environment

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service through phone, email, and chat support. Assist customers with inquiries, issues, and product recommendations.
Client Support Specialist Manage client accounts, resolve complaints, and ensure customer satisfaction. Collaborate with internal teams to address client needs.
Sales Support Associate Assist sales team with order processing, customer follow-ups, and sales inquiries. Provide product information and support to potential customers.
Technical Support Agent Provide technical assistance to customers experiencing product issues or difficulties. Troubleshoot problems and escalate complex issues as needed.
Customer Success Coordinator Work closely with customers to ensure they are maximizing the value of products or services. Provide training, support, and guidance to enhance customer experience.

Key facts about Online Part Time Level 2 Diploma in Customer Service

The Online Part Time Level 2 Diploma in Customer Service is designed to equip students with the necessary skills and knowledge to excel in the customer service industry. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
The learning outcomes of the diploma include developing a strong understanding of customer service principles, improving communication skills, and enhancing problem-solving abilities. Students will also learn how to handle difficult customers and provide exceptional service to enhance customer satisfaction.
The duration of the course is typically 6-12 months, depending on the pace of study and individual commitments. The flexible online format allows students to balance their studies with work or other responsibilities, making it ideal for those looking to upskill or advance their career in customer service.
The Level 2 Diploma in Customer Service is highly relevant to various industries, including retail, hospitality, call centers, and more. Graduates of the program can pursue roles such as customer service representatives, client relations specialists, and customer service managers. The practical skills and knowledge gained from the course are valuable assets in today's competitive job market.

Why this course?

The Online Part Time Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. This diploma equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, all of which are highly sought after by employers in various industries. In fact, 86% of UK consumers are willing to pay more for a better customer experience, making it imperative for businesses to invest in skilled customer service staff. By completing this diploma, professionals can enhance their career prospects and stand out in a competitive job market. With the rise of online shopping and digital communication, the demand for exceptional customer service has never been higher. This diploma not only provides learners with practical knowledge but also allows them to study at their own pace, making it ideal for those balancing work and other commitments. In today's fast-paced market, having a recognized qualification in customer service can open doors to a wide range of opportunities and set individuals apart from their peers. | Statistic | Percentage | |-----------|------------| | Consumers who switched to a competitor due to poor customer experience | 89% | | Consumers willing to pay more for a better customer experience | 86% |

Who should enrol in Online Part Time Level 2 Diploma in Customer Service?

The ideal audience for the Online Part Time Level 2 Diploma in Customer Service are individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for working professionals, students, or stay-at-home parents who want to improve their career prospects and job opportunities.
In the UK, customer service roles are projected to grow by 5% by 2029, making this diploma a valuable asset for those seeking employment in this field.