OfQual accredited Level 2 Diploma in Customer Service Course

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International Students can apply

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OfQual accredited Level 2 Diploma in Customer Service Course

Overview

The Level 2 Diploma in Customer Service Course, accredited by OfQual, is designed to equip individuals with essential skills and knowledge to excel in customer service roles. Ideal for aspiring customer service professionals, this course covers topics such as communication, problem-solving, and building customer relationships.

By completing this course, learners will enhance their ability to deliver exceptional customer experiences and contribute to the success of their organization.

Are you ready to take your customer service skills to the next level? Enroll in the Level 2 Diploma in Customer Service Course today and unlock new career opportunities!

Embark on a rewarding journey with our OfQual accredited Level 2 Diploma in Customer Service Course. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers hands-on training, industry insights, and recognized certification to boost your career prospects. Stand out in a competitive job market with a qualification that showcases your expertise and dedication to providing exceptional customer experiences. Whether you aspire to work in retail, hospitality, or call centers, this course equips you with the tools to succeed. Elevate your career and make a difference in the lives of customers today. (21)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language and behaviours
• Follow the rules to deliver customer service
• Demonstrate understanding of customer service
• Demonstrate understanding of the rules that impact on improvements in customer service
• Demonstrate understanding of the customer service environment
• Demonstrate understanding of working in a customer service team
• Demonstrate understanding of the customer service process
• Demonstrate understanding of the customer service delivery
• Demonstrate understanding of the customer service improvement
• Demonstrate understanding of the customer service performance.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction.
Retail Sales Associate Assist customers with purchases, provide product information, and maintain store presentation.
Call Center Agent Handle incoming calls, address customer concerns, and provide solutions over the phone.
Guest Services Coordinator Manage guest inquiries, bookings, and ensure a positive experience at hotels or event venues.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure satisfaction with services.

Key facts about OfQual accredited Level 2 Diploma in Customer Service Course

The OfQual accredited Level 2 Diploma in Customer Service Course is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate proficiency in delivering high-quality customer service, handling challenging situations with professionalism, and building positive relationships with customers.
The duration of the Level 2 Diploma in Customer Service Course typically ranges from 6 to 12 months, depending on the learning provider and study mode. The course may be delivered through a combination of online modules, workshops, and practical assessments.
This qualification is highly relevant to a variety of industries, including retail, hospitality, call centers, and healthcare. Employers value individuals with strong customer service skills, making this diploma a valuable asset for those seeking to advance their careers in customer-facing roles.
Overall, the Level 2 Diploma in Customer Service Course provides a comprehensive foundation for individuals looking to enhance their customer service abilities and pursue rewarding opportunities in the customer service sector.

Why this course?

The OfQual accredited Level 2 Diploma in Customer Service Course holds immense significance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of providing exceptional service. This diploma course equips individuals with the necessary skills and knowledge to excel in customer service roles, making them highly sought after in the job market. In fact, research shows that 86% of UK consumers are willing to pay more for a better customer experience, emphasizing the value of trained professionals in this field. By completing this accredited course, learners not only enhance their employability but also contribute to the overall success of businesses by improving customer satisfaction and loyalty. With the rise of online reviews and social media, where customer feedback can make or break a company, the demand for skilled customer service professionals is higher than ever. In conclusion, the OfQual accredited Level 2 Diploma in Customer Service Course is a valuable qualification that can open doors to rewarding career opportunities in today's competitive market.

Who should enrol in OfQual accredited Level 2 Diploma in Customer Service Course?

Ideal Audience for OfQual Accredited Level 2 Diploma in Customer Service Course | **Audience** | **Description** | |--------------|-----------------| | Individuals seeking | This course is perfect for individuals looking to enhance their customer service skills and advance their career in the UK. According to a recent survey, 86% of UK consumers are willing to pay more for better customer service. This diploma will equip you with the necessary knowledge and expertise to excel in this competitive field. | | Customer service professionals | If you are already working in customer service and want to upskill, this course is tailored for you. With 72% of UK consumers expecting a response to their query within 24 hours, having a Level 2 Diploma in Customer Service will set you apart from the competition. | | Career changers | Are you considering a career change into customer service? This diploma will provide you with a solid foundation to kickstart your new career. With 89% of UK consumers switching brands due to poor customer service, employers are constantly seeking skilled professionals in this field. |