OfQual accredited Level 2 Diploma in Customer Service

Friday, 25 April 2025 07:27:58

International Students can apply

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OfQual accredited Level 2 Diploma in Customer Service

Overview

The Level 2 Diploma in Customer Service, accredited by OfQual, is designed to equip individuals with the essential skills and knowledge needed to excel in customer-facing roles. This comprehensive program covers topics such as communication, problem-solving, and building customer relationships.

Targeted towards aspiring customer service professionals and individuals already working in the industry, this qualification is ideal for those looking to enhance their customer service skills and advance their career.

Take the first step towards a successful career in customer service today. Explore the Level 2 Diploma in Customer Service and unlock new opportunities!

Unlock your potential with our OfQual accredited Level 2 Diploma in Customer Service. Gain essential skills in communication, problem-solving, and relationship-building to excel in any customer-facing role. This comprehensive course equips you with the knowledge and confidence to deliver exceptional service and exceed customer expectations. Enhance your career prospects with a recognized qualification that showcases your dedication to providing top-notch customer care. Stand out in a competitive job market and open doors to a variety of industries, from retail to hospitality. Enroll today and take the first step towards a rewarding career in customer service. (24)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Demonstrate understanding of customer service
• Demonstrate understanding of the rules that impact on improvements in customer service
• Demonstrate understanding of the customer service environment
• Demonstrate understanding of working in a customer service environment
• Demonstrate understanding of the principles of customer service
• Demonstrate understanding of the customer service delivery processes and procedures

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by addressing inquiries, resolving complaints, and processing orders efficiently.
Retail Sales Associate Assist customers in finding products, processing transactions, and maintaining a clean and organized store environment.
Call Center Agent Handle incoming calls, provide information, and assist customers with their inquiries or concerns over the phone.
Guest Services Coordinator Welcome guests, manage reservations, and ensure a positive experience by addressing any issues or requests promptly.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure satisfaction with products or services.

Key facts about OfQual accredited Level 2 Diploma in Customer Service

The OfQual accredited Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this diploma include understanding customer needs, effective communication techniques, and resolving customer complaints.
This diploma typically takes around 12 months to complete, although the duration may vary depending on the learning pace of the individual. The course is structured to provide a comprehensive understanding of customer service principles and practices, ensuring that graduates are well-prepared for the demands of the industry.
The Level 2 Diploma in Customer Service is highly relevant across various industries, as exceptional customer service is a crucial aspect of any successful business. Graduates of this diploma can pursue careers in retail, hospitality, call centers, and other customer-facing roles. The skills acquired through this diploma are transferable and can open up opportunities for advancement within the customer service sector.
Overall, the Level 2 Diploma in Customer Service offers a solid foundation for individuals looking to kickstart their career in customer service and enhance their professional development in a competitive job market.

Why this course?

The OfQual accredited Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service, highlighting the need for well-trained professionals in this field. The Level 2 Diploma in Customer Service provides learners with essential skills and knowledge to excel in customer-facing roles, such as communication, problem-solving, and conflict resolution. This qualification is recognized by employers across various industries, making it a valuable asset for individuals seeking career advancement or entry into the customer service sector. In a competitive market where customer experience is a key differentiator, having a Level 2 Diploma in Customer Service can set individuals apart from their peers. Employers are increasingly looking for candidates with formal qualifications in customer service to ensure high standards of service delivery and customer satisfaction. By obtaining this accredited diploma, professionals can enhance their career prospects and contribute to the overall success of their organizations in meeting the evolving needs and expectations of customers.

Who should enrol in OfQual accredited Level 2 Diploma in Customer Service?

The ideal audience for the OfQual accredited Level 2 Diploma in Customer Service are individuals looking to enhance their career prospects in the customer service industry.
This qualification is perfect for those who want to develop essential customer service skills and gain a recognized certification.
With customer service roles on the rise in the UK, this diploma provides a competitive edge in the job market.