OfQual accredited Level 2 Diploma Customer Service

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International Students can apply

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OfQual accredited Level 2 Diploma Customer Service

Overview

Level 2 Diploma Customer Service

This OfQual accredited diploma is designed for individuals seeking to enhance their customer service skills. It covers topics such as communication, problem-solving, and building relationships with customers. Ideal for entry-level customer service roles, this qualification equips learners with the necessary knowledge and skills to excel in a customer-facing environment.

Whether you are looking to kickstart your career in customer service or advance in your current role, this diploma will provide you with the tools you need to succeed.


Take the next step in your customer service career today!

Embark on a rewarding career in customer service with our OfQual accredited Level 2 Diploma. Gain essential skills in communication, problem-solving, and conflict resolution to excel in this dynamic field. Our comprehensive program equips you with the knowledge and expertise to deliver exceptional service and exceed customer expectations. Stand out in the competitive job market and unlock a world of opportunities with this recognized qualification. Whether you aspire to work in retail, hospitality, or call centers, this diploma paves the way for a successful career. Enroll today and take the first step towards a fulfilling and prosperous future in customer service. (10)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Demonstrate understanding of customer service
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve customer service problems
• Understand how to develop customer relationships
• Understand how to deliver customer service
• Understand how to manage customer service performance
• Understand how to monitor customer service interactions
• Understand how to promote products and services
• Understand how to work in a team to improve customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain a clean and organized store environment.
Call Center Agent Handle inbound and outbound calls to assist customers with inquiries, provide information, and resolve issues.
Guest Services Coordinator Manage guest inquiries, reservations, and requests to ensure a positive experience at hotels, resorts, or event venues.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure satisfaction with products or services.

Key facts about OfQual accredited Level 2 Diploma Customer Service

The OfQual accredited Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer-facing roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
The duration of the Level 2 Diploma in Customer Service typically ranges from 6 to 12 months, depending on the mode of study and individual pace. Students can choose to study full-time or part-time, making it a flexible option for those balancing work and other commitments.
This qualification is highly relevant across various industries, as exceptional customer service is a fundamental aspect of any successful business. Graduates of this diploma can pursue careers in retail, hospitality, call centers, and other customer-centric roles.
Upon completion of the Level 2 Diploma in Customer Service, learners will have developed essential skills in handling customer inquiries, building rapport, and delivering excellent service. This qualification can enhance job prospects and open doors to advancement opportunities within the customer service sector.

Why this course?

The OfQual accredited Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service, highlighting the need for well-trained professionals in this field. The Level 2 Diploma in Customer Service provides learners with essential skills and knowledge to excel in customer-facing roles, such as communication, problem-solving, and conflict resolution. With 78% of UK consumers stating that they expect excellent customer service as a standard, employers are increasingly seeking candidates with formal qualifications in this area. By obtaining this diploma, individuals can enhance their career prospects and stand out in a competitive job market. In fact, 72% of employers believe that customer service skills are essential for all employees, regardless of their role. Therefore, investing in a Level 2 Diploma in Customer Service can open up a wide range of opportunities across various industries, making it a valuable asset for professionals looking to advance their careers. | UK Customer Service Statistics | |--------------------------------| | 89% of consumers have stopped doing business with a company after experiencing poor customer service | | 78% of UK consumers expect excellent customer service as a standard | | 72% of employers believe that customer service skills are essential for all employees |

Who should enrol in OfQual accredited Level 2 Diploma Customer Service?

Ideal Audience for OfQual Accredited Level 2 Diploma Customer Service | Audience | Description | |----------|-------------| | Individuals seeking | This diploma is perfect for individuals looking to enhance their customer service skills and advance their career in the service industry. Whether you are just starting out or have some experience, this qualification will provide you with the necessary knowledge and expertise to excel in a customer-facing role. | | Job Seekers | With customer service being a vital aspect of many industries, having a Level 2 Diploma in Customer Service can significantly boost your employability. In the UK alone, customer service roles are projected to grow by 5% by 2029, creating over 200,000 new jobs. | | Career Changers | If you are considering a career change or looking to transition into a customer service role, this diploma can help you make a smooth and successful transition. The skills and competencies gained from this qualification are highly transferable and valued across various sectors. | | Professionals seeking | For professionals already working in customer service, this diploma can serve as a valuable tool for career progression and development. By obtaining this accredited qualification, you can demonstrate your commitment to excellence in customer service and stand out in a competitive job market. |