OfQual accredited Level 2 Customer Service Qualification

Friday, 25 April 2025 07:57:42

International Students can apply

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OfQual accredited Level 2 Customer Service Qualification

Overview

Customer Service Qualification:

Our OfQual accredited Level 2 Customer Service Qualification is designed to equip individuals with essential skills to excel in customer-facing roles. Ideal for entry-level employees or those looking to enhance their customer service abilities, this course covers communication, problem-solving, and conflict resolution. Gain a competitive edge in the job market and improve customer satisfaction levels. Take the first step towards a successful career in customer service today!


Ready to elevate your customer service skills? Enroll now and unlock your potential!

Unlock your potential with our OfQual accredited Level 2 Customer Service Qualification. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the fast-paced world of customer service. This course offers hands-on training, real-life scenarios, and expert guidance to prepare you for a successful career in various industries. Stand out to employers with a recognized qualification and open doors to exciting job opportunities. Whether you're starting your career or looking to upskill, this course will equip you with the tools to deliver exceptional customer experiences. Enroll today and take the first step towards a rewarding career in customer service. (23)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Demonstrate understanding of customer service
• Understand the principles of customer service
• Understand how to communicate effectively with customers
• Understand how to handle customer complaints
• Understand how to work in a customer service environment
• Understand how to develop customer relationships
• Understand how to manage customer expectations
• Understand how to deal with difficult customers
• Understand how to promote products and services to customers
• Understand how to monitor customer service interactions

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative A Customer Service Representative interacts with customers to provide information, handle complaints, and process orders. They ensure customer satisfaction and resolve issues efficiently.
Retail Sales Associate A Retail Sales Associate assists customers in finding products, processing transactions, and maintaining a clean and organized store environment. They focus on delivering excellent customer service to drive sales.
Call Center Agent A Call Center Agent handles incoming calls from customers, addresses inquiries, and resolves issues over the phone. They must have strong communication skills and the ability to multitask effectively.
Guest Services Coordinator A Guest Services Coordinator works in hospitality settings to assist guests with check-in, check-out, and other inquiries. They ensure a positive guest experience and handle any concerns promptly.
Client Support Specialist A Client Support Specialist provides technical assistance and troubleshooting for clients using a company's products or services. They offer personalized support to ensure client satisfaction and retention.

Key facts about OfQual accredited Level 2 Customer Service Qualification

The OfQual accredited Level 2 Customer Service Qualification is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, and resolving customer complaints.
This qualification typically takes around 6-12 months to complete, depending on the learning pace of the individual. It consists of various modules and assessments that cover a range of customer service topics, ensuring a comprehensive understanding of the subject.
The Level 2 Customer Service Qualification is highly relevant across industries, as excellent customer service is a crucial aspect of any business. Individuals who complete this qualification can pursue roles in retail, hospitality, call centers, and other customer-facing environments. It provides a solid foundation for a successful career in customer service.
Overall, the OfQual accredited Level 2 Customer Service Qualification offers a valuable opportunity for individuals to enhance their customer service skills, advance their career prospects, and contribute to the success of their organization.

Why this course?

The OfQual accredited Level 2 Customer Service Qualification holds immense significance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 76% of UK consumers say that customer service is a major factor in their choice of brand loyalty. Additionally, 67% of customers are willing to pay more for a great customer experience. Obtaining a Level 2 Customer Service Qualification not only demonstrates a commitment to providing excellent customer service but also equips individuals with the necessary skills and knowledge to meet the demands of today's competitive market. With the rise of online reviews and social media, businesses are under increasing pressure to deliver exceptional customer service to maintain a positive reputation. Employers are actively seeking candidates with accredited qualifications in customer service to ensure their staff can effectively handle customer inquiries, complaints, and feedback. By completing this qualification, individuals can enhance their career prospects and stand out in a crowded job market. In conclusion, the OfQual accredited Level 2 Customer Service Qualification is a valuable asset for professionals looking to excel in the customer service industry and meet the evolving needs of today's market.

Who should enrol in OfQual accredited Level 2 Customer Service Qualification?

Ideal Audience for OfQual Accredited Level 2 Customer Service Qualification | Audience | Description | |----------|-------------| | Individuals seeking | This qualification is perfect for individuals looking to enhance their customer service skills and advance their career in the service industry. Whether you are just starting out or have some experience, this course will provide you with the necessary knowledge and expertise to excel in a customer-facing role. | | Job seekers | With customer service being a vital aspect of many industries, having a Level 2 Customer Service Qualification on your CV can significantly increase your chances of securing employment. According to UK statistics, customer service roles are projected to grow by 5% in the next five years, making this qualification highly valuable in today's job market. | | Current employees | If you are already working in a customer service role, obtaining this qualification can help you stand out among your peers and potentially lead to promotions or salary increases. Employers often value employees who are committed to improving their skills and knowledge, making this qualification a worthwhile investment in your career development. |