OfQual accredited Level 2 Customer Service Course

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International Students can apply

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OfQual accredited Level 2 Customer Service Course

Overview

Customer Service Course:

This OfQual accredited Level 2 course is designed to equip individuals with essential skills for delivering exceptional customer service. Ideal for entry-level employees in retail, hospitality, and call centers, the program covers topics such as communication, problem-solving, and conflict resolution. Participants will learn how to handle customer inquiries effectively and enhance overall customer satisfaction. Gain a competitive edge in the job market by enrolling in this comprehensive course.


Ready to elevate your customer service skills? Enroll now and unlock new career opportunities!

Embark on a transformative journey with our OfQual accredited Level 2 Customer Service Course. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the dynamic world of customer service. This comprehensive course opens doors to a myriad of career opportunities in retail, hospitality, and call centers. Stand out to employers with a recognized qualification that showcases your dedication to providing exceptional customer experiences. With interactive modules, expert guidance, and practical assessments, you'll be equipped to handle any customer interaction with confidence and professionalism. Elevate your career prospects and make a lasting impact with our Level 2 Customer Service Course. (52)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the importance of effective communication in customer service
• Understand how to meet customer needs and expectations
• Understand how to manage customer feedback
• Understand the principles of customer retention
• Understand the importance of teamwork in delivering excellent customer service
• Understand how to deal with difficult customers
• Understand how to handle customer complaints
• Understand the importance of personal development in customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain store presentation.
Call Center Agent Handle incoming calls, address customer concerns, and provide information about products or services.
Guest Services Coordinator Welcome guests, manage reservations, and ensure a positive experience at hotels or event venues.
Client Support Specialist Offer technical support, troubleshoot issues, and guide clients in using software or services.

Key facts about OfQual accredited Level 2 Customer Service Course

The OfQual accredited Level 2 Customer Service Course is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. Participants will learn how to effectively communicate with customers, handle complaints, and provide exceptional service.
This course typically lasts for a duration of 6-8 weeks, depending on the mode of delivery and study pace. It covers a range of topics such as understanding customer needs, building rapport, and resolving conflicts professionally.
Upon completion of the Level 2 Customer Service Course, participants will be able to demonstrate proficiency in delivering high-quality customer service, enhancing customer satisfaction, and maintaining positive relationships with clients. This qualification is highly valued in various industries, including retail, hospitality, and call centers.
Overall, the Level 2 Customer Service Course provides a solid foundation for individuals looking to kickstart their career in customer service or enhance their existing skills in this field. It offers practical insights and strategies that are directly applicable to real-world customer service scenarios, making it a valuable investment for professional development.

Why this course?

The OfQual accredited Level 2 Customer Service Course holds immense significance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of well-trained customer service professionals. By completing this accredited course, individuals gain essential skills and knowledge to effectively handle customer inquiries, complaints, and feedback, ultimately enhancing customer satisfaction and loyalty. In fact, studies show that businesses with a strong customer service focus experience a 60% higher profit margin compared to those that neglect customer service. The Level 2 Customer Service Course not only equips learners with practical customer service techniques but also provides them with a recognized qualification that is valued by employers across various industries. In today's competitive job market, having an OfQual accredited certification can significantly boost one's career prospects and open up opportunities for advancement in roles that require excellent customer service skills. Overall, the OfQual accredited Level 2 Customer Service Course is a valuable asset for individuals looking to excel in customer-facing roles and for businesses aiming to deliver exceptional customer experiences in today's market.
UK Customer Service Statistics Percentage
Consumers who switched to a competitor due to poor customer experience 89%
Profit margin increase for businesses with strong customer service focus 60%

Who should enrol in OfQual accredited Level 2 Customer Service Course?

Ideal Audience for OfQual Accredited Level 2 Customer Service Course | Criteria | Description | |----------|-------------| | Age | 18-30 years old | | Education | High school diploma or equivalent | | Experience | Entry-level customer service role | | Location | UK-based | | Goal | Enhance customer service skills and advance career | The ideal audience for the OfQual accredited Level 2 Customer Service Course is individuals aged 18-30 with a high school diploma or equivalent. If you are currently in an entry-level customer service role in the UK and looking to enhance your skills to advance your career, this course is perfect for you. With 80% of UK businesses stating that customer service is a key factor in their success, investing in your customer service skills can open up new opportunities for growth and development in your career.