OfQual accredited Diploma in Customer Service Level 2 Online

Friday, 25 April 2025 16:49:36

International Students can apply

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OfQual accredited Diploma in Customer Service Level 2 Online

Overview

The OfQual accredited Diploma in Customer Service Level 2 Online is designed to equip individuals with essential skills and knowledge to excel in customer service roles. This comprehensive program covers topics such as communication, problem-solving, and customer relationship management.

Perfect for aspiring customer service professionals or those looking to enhance their existing skills, this course offers flexibility and convenience with online learning. Gain a recognized qualification and boost your career prospects in various industries.

Take the first step towards a rewarding career in customer service. Enroll in the Diploma in Customer Service Level 2 Online today!

Enhance your career with our OfQual accredited Diploma in Customer Service Level 2 Online. This comprehensive course equips you with essential skills to excel in the dynamic field of customer service. Learn how to deliver exceptional customer experiences, resolve conflicts effectively, and build lasting relationships with clients. With a focus on practical training and real-world scenarios, you'll be ready to tackle any challenge in the workplace. Upon completion, you'll open doors to a wide range of career opportunities in various industries. Don't miss this chance to boost your professional development and stand out in the competitive job market. (18)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls
• Make telephone calls to customers
• Deal with customer queries and problems
• Process information about customers
• Give customers a positive impression of yourself and your organization
• Recognize diversity when delivering customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and promote loyalty.
Customer Experience Coordinator Enhance customer experience through feedback analysis, process improvement, and training.
Sales Support Associate Assist sales team with order processing, customer inquiries, and sales support activities.
Retail Customer Service Manager Oversee customer service operations in a retail setting, manage staff, and drive sales.

Key facts about OfQual accredited Diploma in Customer Service Level 2 Online

The OfQual accredited Diploma in Customer Service Level 2 Online is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate proficiency in delivering excellent customer service, handling challenging situations with confidence, and building strong customer relationships. The qualification is recognized by employers across various industries, making it a valuable asset for individuals seeking to advance their careers in customer service.
The duration of the Diploma in Customer Service Level 2 Online typically ranges from 6 to 12 months, depending on the pace of study and individual commitments. The flexible online format allows learners to study at their own convenience, making it ideal for working professionals or those with busy schedules.
With the increasing emphasis on customer satisfaction and retention in today's competitive business landscape, the skills acquired through this diploma are highly relevant and in-demand. Graduates of the program can pursue roles in customer service, sales, and client relations across a wide range of industries, including retail, hospitality, and telecommunications.

Why this course?

The OfQual accredited Diploma in Customer Service Level 2 Online holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. This diploma provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive job market, having a recognized qualification like this can set individuals apart from other candidates and increase their employability. Moreover, with the rise of online shopping and digital communication, the demand for skilled customer service professionals is higher than ever. Companies are looking for individuals who can provide exceptional customer experiences across various channels, making this diploma a valuable asset for anyone looking to advance their career in this field. By completing the OfQual accredited Diploma in Customer Service Level 2 Online, individuals can demonstrate their commitment to excellence in customer service and enhance their prospects in today's competitive market.

Who should enrol in OfQual accredited Diploma in Customer Service Level 2 Online?

The ideal audience for the OfQual accredited Diploma in Customer Service Level 2 Online are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles, such as retail associates, call center agents, or hospitality staff.
With customer service being a vital aspect of any business, completing this diploma can open up new opportunities and increase job prospects.
In the UK alone, customer service roles are projected to grow by 5% over the next five years, making this qualification highly valuable in the job market.