OfQual accredited Customer Service Diploma Level 2

Tuesday, 29 April 2025 04:16:58

International Students can apply

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OfQual accredited Customer Service Diploma Level 2

Overview

The OfQual accredited Customer Service Diploma Level 2 is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. This comprehensive course covers topics such as communication, problem-solving, and conflict resolution, ensuring learners are well-prepared to deliver exceptional service. Ideal for aspiring customer service professionals or those looking to enhance their existing skills, this diploma offers a recognized qualification that can open doors to a range of career opportunities. Take the first step towards a rewarding career in customer service today!

Enroll now and unlock your potential in the dynamic world of customer service.

Embark on a rewarding journey with our OfQual accredited Customer Service Diploma Level 2. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the dynamic world of customer service. This comprehensive course offers practical training, industry insights, and recognized certification to boost your career prospects. Stand out in the competitive job market with a qualification that showcases your expertise and dedication to delivering exceptional customer experiences. Whether you aspire to work in retail, hospitality, or call centers, this diploma equips you with the tools to succeed. Elevate your professional profile and open doors to exciting opportunities today. (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Handle customer queries and complaints effectively
• Understand the principles of customer service
• Develop personal performance through delivering customer service
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers using telephone techniques
• Understand how to handle customer information

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Interact with customers to provide information, resolve issues, and ensure satisfaction with products or services.
Call Center Agent Handle inbound and outbound calls to assist customers with inquiries, complaints, and product support.
Client Support Specialist Offer personalized assistance to clients, troubleshoot problems, and maintain strong relationships.
Customer Success Manager Focus on ensuring customers achieve their desired outcomes by providing guidance and support throughout their journey.
Retail Sales Associate Assist customers in making purchasing decisions, provide product information, and offer exceptional service in a retail setting.

Key facts about OfQual accredited Customer Service Diploma Level 2

The OfQual accredited Customer Service Diploma Level 2 is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the diploma, learners will be able to demonstrate proficiency in delivering high-quality customer service, building positive relationships with customers, and handling challenging situations with professionalism.
The duration of the course typically ranges from 6 to 12 months, depending on the learning provider and study mode. Students can choose to study full-time or part-time, making it flexible for those with other commitments.
This qualification is highly relevant to a variety of industries, including retail, hospitality, call centers, and more. Employers value individuals with strong customer service skills, making this diploma a valuable asset for career advancement and job opportunities.
Overall, the OfQual accredited Customer Service Diploma Level 2 provides a solid foundation for individuals looking to pursue a successful career in customer service and enhance their employability in a competitive job market.

Why this course?

The OfQual accredited Customer Service Diploma Level 2 holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The Customer Service Diploma Level 2 provides learners with essential skills and knowledge to excel in this competitive industry. With a focus on communication, problem-solving, and customer satisfaction, this qualification equips individuals with the tools to deliver exceptional service and build strong customer relationships. In a rapidly evolving market where customer expectations are constantly rising, businesses are seeking skilled professionals who can provide top-notch service. The Customer Service Diploma Level 2 not only enhances job prospects but also opens up opportunities for career advancement and higher salaries. By obtaining this accredited qualification, individuals can demonstrate their commitment to excellence in customer service, making them valuable assets to any organization. In today's competitive job market, having a Customer Service Diploma Level 2 can set individuals apart and pave the way for a successful career in the customer service industry. | Statistic | Percentage | |-----------------------------|------------| | Consumers who switched due to poor experience | 89% | | Job growth in customer service sector | 5% annually | | Average salary for customer service professionals | £22,000 per year |

Who should enrol in OfQual accredited Customer Service Diploma Level 2?

The ideal audience for the OfQual accredited Customer Service Diploma Level 2 are individuals looking to enhance their customer service skills and advance their career in the UK.
This diploma is perfect for those who want to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.
With customer service being a vital aspect of businesses in the UK, this qualification will give you a competitive edge in the job market.
Whether you are just starting out in your career or looking to upskill, this diploma will provide you with the knowledge and confidence to deliver exceptional customer service.