OfQual accredited Customer Service Course L2

Monday, 28 April 2025 02:25:05

International Students can apply

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OfQual accredited Customer Service Course L2

Overview

Customer Service Course L2

Our OfQual accredited Customer Service Course L2 is designed to equip individuals with essential skills to excel in customer-facing roles. Tailored for entry-level professionals, this course covers communication techniques, problem-solving strategies, and conflict resolution. Participants will learn to deliver exceptional service, build rapport with customers, and handle challenging situations effectively. Gain a recognized qualification and enhance your career prospects in various industries. Enroll now and take the first step towards becoming a customer service expert!

Enhance your customer service skills with our OfQual accredited Customer Service Course L2. This comprehensive program equips you with the knowledge and techniques to excel in a customer-facing role. Learn how to handle difficult situations, communicate effectively, and exceed customer expectations. Gain a recognized qualification that will open doors to a variety of career opportunities in retail, hospitality, and more. Our experienced instructors will guide you through real-world scenarios, providing valuable insights and practical experience. Stand out in a competitive job market with a certification that showcases your commitment to delivering exceptional customer service. Enroll today and take your career to the next level. (10)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the importance of effective communication in customer service
• Understand how to meet customer needs and expectations
• Understand how to manage customer feedback
• Understand the principles of customer retention
• Understand the importance of teamwork in delivering excellent customer service
• Understand how to deal with difficult customers
• Understand how to resolve customer complaints
• Understand the legal and ethical requirements for customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Assistance, Inquiries.
Call Center Agent Handle incoming calls, address customer concerns, and provide information about products or services. Primary keywords: Call Center, Agent. Secondary keywords: Incoming Calls, Concerns.
Client Support Specialist Offer technical support, troubleshoot issues, and guide clients on using products or services effectively. Primary keywords: Client Support, Specialist. Secondary keywords: Technical Support, Troubleshoot.
Customer Success Manager Build relationships with customers, ensure their success with products or services, and address any concerns they may have. Primary keywords: Customer Success, Manager. Secondary keywords: Relationships, Concerns.
Sales Support Coordinator Assist sales teams in processing orders, managing customer accounts, and providing pre-sales and post-sales support. Primary keywords: Sales Support, Coordinator. Secondary keywords: Orders, Accounts.

Key facts about OfQual accredited Customer Service Course L2

The OfQual accredited Customer Service Course Level 2 is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers essential topics such as understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate proficiency in delivering excellent customer service, handling challenging situations with confidence, and building strong customer relationships. They will also develop problem-solving skills and the ability to work effectively in a team.
The duration of the Customer Service Course Level 2 typically ranges from 6 to 12 weeks, depending on the learning provider and study mode. The course may be delivered through a combination of online modules, practical exercises, and assessments to ensure a comprehensive learning experience.
This course is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare. Customer service skills are essential in any business that deals with customers, making this course valuable for individuals seeking to advance their careers in customer-facing roles. By obtaining an OfQual accredited qualification, learners can enhance their credibility and employability in the competitive job market.

Why this course?

The OfQual accredited Customer Service Course L2 holds immense significance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 76% of UK consumers say that customer service is a major factor in their choice of loyalty to a brand. Additionally, 67% of customers are willing to pay more for a product or service if they receive excellent customer service. This accredited course not only provides learners with essential skills and knowledge to excel in customer service roles but also enhances their credibility in the job market. Employers are increasingly seeking candidates with formal qualifications in customer service to ensure high standards of customer care and satisfaction. With the rise of online reviews and social media, where customer experiences can make or break a business, the demand for skilled customer service professionals is higher than ever. By completing an OfQual accredited Customer Service Course L2, individuals can demonstrate their commitment to delivering exceptional customer service and stand out in a competitive job market.

Who should enrol in OfQual accredited Customer Service Course L2?

Ideal Audience for OfQual Accredited Customer Service Course L2 | Audience | Description | |----------|-------------| | Individuals | Looking to enhance their customer service skills and advance their career in the UK job market. | | Employees | Seeking professional development opportunities to improve customer satisfaction and retention rates. | | Job Seekers | Wanting to stand out in a competitive job market by obtaining a recognized qualification in customer service. | | Entrepreneurs | Who understand the importance of providing exceptional customer service to build a loyal customer base. | The ideal audience for the OfQual accredited Customer Service Course L2 includes individuals, employees, job seekers, and entrepreneurs in the UK who are looking to improve their customer service skills and gain a competitive edge in the workforce. According to a survey conducted by UK Customer Satisfaction Index, 89% of customers are more likely to make repeat purchases after a positive customer service experience. This course is designed to equip learners with the necessary knowledge and skills to deliver outstanding customer service, ultimately leading to increased customer satisfaction and business success.