OfQual Accredited L5 Award in Investigative Claimant Interviewing

Wednesday, 18 February 2026 13:14:26

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OfQual Accredited L5 Award in Investigative Claimant Interviewing

Overview

OfQual Accredited L5 Award in Investigative Claimant Interviewing

This advanced course is designed for professionals in the insurance industry who want to enhance their skills in conducting thorough and effective claimant interviews. Participants will learn techniques for gathering accurate information, detecting deception, and building rapport with claimants. The course is accredited by OfQual, ensuring high-quality training that meets industry standards. By completing this award, learners will be equipped with the knowledge and skills needed to excel in investigative claimant interviewing.


Take your investigative interviewing skills to the next level. Enroll now and unlock new opportunities in the insurance industry!

Embark on a rewarding journey with our OfQual Accredited L5 Award in Investigative Claimant Interviewing. This comprehensive course equips you with the essential skills and knowledge to excel in the field of investigative interviewing. Learn advanced techniques to gather crucial information, build rapport with claimants, and conduct effective interviews. Enhance your career prospects in law enforcement, insurance, or private investigation with this highly sought-after qualification. Benefit from expert guidance, practical exercises, and real-world case studies that will set you apart in this competitive industry. Elevate your interviewing skills and make a difference with this prestigious accreditation. (14)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Conducting effective interviews with claimants
• Understanding the legal framework for investigative interviewing
• Gathering and evaluating evidence
• Interviewing vulnerable claimants
• Writing accurate and detailed interview reports
• Managing challenging interview situations
• Using appropriate questioning techniques
• Maintaining confidentiality and data protection
• Understanding the impact of bias and cultural differences on interviewing
• Applying ethical principles in investigative interviewing

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Fraud Investigator Conduct investigations to uncover fraudulent activities, interview claimants to gather evidence, and prepare reports for legal proceedings.
Insurance Claims Investigator Examine insurance claims, interview claimants, and assess the validity of claims to prevent fraudulent activities and ensure compliance with policies.
Private Investigator Work on various cases such as missing persons, infidelity, and background checks, conduct interviews with individuals involved, and compile evidence for clients.
Human Resources Investigator Investigate workplace complaints, conduct interviews with employees, and gather information to resolve conflicts and ensure a safe work environment.
Compliance Officer Ensure organizations adhere to regulations and policies, conduct investigations into compliance issues, and interview employees to gather information for audits.

Key facts about OfQual Accredited L5 Award in Investigative Claimant Interviewing

The OfQual Accredited Level 5 Award in Investigative Claimant Interviewing is designed to equip individuals with the necessary skills and knowledge to conduct effective interviews with claimants in various investigative settings. The course covers topics such as interview planning, questioning techniques, and rapport-building strategies to gather accurate and reliable information.
Participants will learn how to apply ethical and legal principles in interviewing claimants, analyze verbal and non-verbal cues, and document interview findings effectively. The course also emphasizes the importance of maintaining objectivity, neutrality, and professionalism throughout the interviewing process.
The duration of the Level 5 Award in Investigative Claimant Interviewing typically ranges from 3 to 6 months, depending on the mode of delivery and individual learning pace. The course may involve a combination of online modules, practical exercises, and assessments to ensure comprehensive understanding and application of the concepts taught.
This qualification is highly relevant to professionals working in fields such as insurance, fraud investigation, law enforcement, and regulatory compliance. Individuals who complete the Level 5 Award in Investigative Claimant Interviewing can enhance their investigative skills, improve interview outcomes, and contribute to the overall integrity and effectiveness of investigative processes within their organizations.

Why this course?

The OfQual Accredited L5 Award in Investigative Claimant Interviewing holds significant importance in today's market, especially in the UK where the need for skilled professionals in investigative interviewing is on the rise. According to recent statistics, there has been a 15% increase in fraud cases reported in the UK over the past year, highlighting the growing demand for experts in this field. Obtaining this accreditation not only demonstrates a high level of expertise in investigative interviewing techniques but also provides learners with a competitive edge in the job market. Employers are increasingly seeking individuals with specialized skills in conducting thorough and ethical claimant interviews, making this qualification highly sought after. With the rise of digital communication and remote work, the ability to effectively interview claimants has become even more crucial. Professionals with this accreditation are equipped to handle complex cases and gather accurate information, ensuring fair and just outcomes for all parties involved. In conclusion, the OfQual Accredited L5 Award in Investigative Claimant Interviewing is a valuable asset in today's market, offering individuals the opportunity to excel in a rapidly growing field and meet the evolving needs of the industry.

Who should enrol in OfQual Accredited L5 Award in Investigative Claimant Interviewing?

The ideal audience for the OfQual Accredited L5 Award in Investigative Claimant Interviewing includes individuals seeking to enhance their skills in conducting interviews, particularly in the field of insurance claims.
This course is perfect for professionals working in the insurance industry, claims adjusters, fraud investigators, and law enforcement officers looking to improve their interviewing techniques.
With the UK insurance market growing steadily, there is a high demand for skilled professionals who can effectively interview claimants to gather accurate information and prevent fraudulent claims.