OfQual Accredited Customer Service L2 Qualification

Friday, 25 April 2025 13:07:35

International Students can apply

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OfQual Accredited Customer Service L2 Qualification

Overview

OfQual Accredited Customer Service L2 Qualification

This qualification is designed for individuals seeking to enhance their customer service skills and knowledge. It covers topics such as communication, problem-solving, and handling customer complaints effectively. Ideal for entry-level customer service roles, this course is accredited by OfQual, ensuring high-quality standards. Whether you are looking to kickstart your career in customer service or improve your existing skills, this qualification will provide you with the necessary tools to excel in a customer-facing role.


Take the first step towards becoming a customer service expert today!

Enhance your career with our OfQual Accredited Customer Service L2 Qualification. This comprehensive course equips you with essential skills to excel in the dynamic world of customer service. Gain a deep understanding of customer needs, effective communication techniques, and conflict resolution strategies. Stand out in the competitive job market with a recognized qualification that showcases your expertise. Unlock exciting career prospects in various industries, from retail to hospitality. Our interactive training modules and practical assessments ensure you are well-prepared for real-world challenges. Invest in your future today and become a sought-after customer service professional with this accredited qualification. (14)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls
• Deal with queries and requests
• Make telephone calls to customers
• Promote additional services or products to customers
• Process information about customers
• Use customer service as a competitive tool

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

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Career path

Career Opportunity Description
Customer Service Representative Provide assistance and support to customers, resolving their queries and issues efficiently.
Call Center Agent Handle inbound and outbound calls, addressing customer concerns and providing solutions.
Retail Sales Associate Assist customers in making purchases, offering product information and ensuring a positive shopping experience.
Guest Relations Officer Manage guest inquiries and complaints, ensuring a high level of customer satisfaction in hospitality settings.
Client Support Specialist Provide technical support and guidance to clients, troubleshooting issues and ensuring smooth operations.

Key facts about OfQual Accredited Customer Service L2 Qualification

The OfQual Accredited Customer Service Level 2 Qualification is designed to equip individuals with the necessary skills and knowledge to deliver excellent customer service. The learning outcomes include understanding customer needs, effective communication techniques, handling complaints, and building positive relationships with customers.
This qualification typically takes around 6 months to complete, depending on the learning pace of the individual. It consists of various modules and assessments that cover a range of customer service topics, ensuring a comprehensive understanding of the subject.
The OfQual Accredited Customer Service Level 2 Qualification is highly relevant across industries, as customer service is a fundamental aspect of any business. Individuals who complete this qualification can pursue roles in retail, hospitality, call centers, and other customer-facing environments. Employers value candidates with accredited qualifications, making this certification a valuable asset in the job market.
Overall, the OfQual Accredited Customer Service Level 2 Qualification provides a solid foundation for individuals looking to enhance their customer service skills and advance their career in various industries. It offers practical knowledge and techniques that can be applied in real-world scenarios, making it a valuable investment in professional development.

Why this course?

OfQual Accredited Customer Service L2 Qualification holds immense significance in today's market, especially in the UK where customer service standards are constantly evolving. According to recent statistics, 76% of UK consumers say that customer service is a major factor in their decision to do business with a company. This highlights the importance of having well-trained customer service professionals who can provide exceptional service to customers. Obtaining an OfQual Accredited Customer Service L2 Qualification not only demonstrates a commitment to excellence in customer service but also equips individuals with the necessary skills and knowledge to succeed in this competitive industry. With 85% of UK consumers stating that they would pay more for a better customer experience, companies are increasingly focusing on improving their customer service standards. In today's market, where customer expectations are higher than ever, having a recognized qualification in customer service can set individuals apart from their peers and open up new career opportunities. Employers are actively seeking professionals with the right skills and qualifications to deliver exceptional customer service, making the OfQual Accredited Customer Service L2 Qualification a valuable asset in today's job market.

Who should enrol in OfQual Accredited Customer Service L2 Qualification?

The ideal audience for the OfQual Accredited Customer Service L2 Qualification are individuals looking to enhance their customer service skills and advance their career in the UK.
This qualification is perfect for those seeking to improve their job prospects in industries such as retail, hospitality, and call centers.
With customer service roles on the rise in the UK, having a recognized qualification can set you apart from the competition.