OfQual Accredited Course in Customer Service L2

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International Students can apply

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OfQual Accredited Course in Customer Service L2

Overview

Customer Service Level 2 Course:

Our OfQual Accredited Course in Customer Service L2 is designed to equip individuals with essential skills to excel in customer-facing roles. Ideal for entry-level employees or those seeking career advancement, this course covers topics such as communication, problem-solving, and conflict resolution. Gain a recognized qualification that demonstrates your commitment to delivering exceptional customer experiences.

Join us today and take the first step towards a successful career in customer service!

Enhance your career with our OfQual Accredited Course in Customer Service L2. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the fast-paced world of customer service. This comprehensive course offers practical training, industry insights, and real-world scenarios to prepare you for success. Upon completion, you will receive a recognized qualification that will open doors to a variety of job opportunities in retail, hospitality, and call centers. Stand out from the competition and advance your career with our Customer Service L2 course. Enroll today and take the first step towards a rewarding and fulfilling career in customer service. (12)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the principles of responding to customers' problems or complaints
• Understand how to develop customer relationships
• Understand the principles of customer retention
• Understand the principles of business regulations and legislation relevant to customer service
• Understand the principles of equality and diversity in customer service
• Understand the principles of team working in customer service
• Understand how to communicate with customers
• Understand how to handle customer information securely

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Interact with customers to provide information, resolve issues, and ensure satisfaction with products or services.
Call Center Agent Handle inbound and outbound calls to assist customers with inquiries, complaints, and support needs.
Retail Sales Associate Assist customers in retail settings by providing product information, processing transactions, and offering personalized service.
Guest Relations Coordinator Manage guest experiences at hotels, resorts, or event venues by addressing concerns, coordinating services, and ensuring satisfaction.
Client Services Specialist Support clients of a company by addressing their needs, resolving issues, and maintaining positive relationships.

Key facts about OfQual Accredited Course in Customer Service L2

The OfQual Accredited Course in Customer Service Level 2 is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate proficiency in delivering high-quality customer service, handling challenging situations with professionalism, and building positive relationships with customers.
The duration of the course typically ranges from 6 to 12 weeks, depending on the learning provider and study mode. Learners can expect a combination of theoretical learning and practical exercises to enhance their understanding and application of customer service principles.
This accredited course is highly relevant to various industries, including retail, hospitality, call centers, and healthcare. Employers value individuals with strong customer service skills, making this qualification a valuable asset for career advancement and job opportunities in a competitive job market.
Overall, the OfQual Accredited Course in Customer Service Level 2 provides a solid foundation for individuals looking to pursue a successful career in customer service and enhance their professional development in the field.

Why this course?

In today's competitive market, having a qualification in customer service is essential for individuals looking to excel in their careers. The OfQual Accredited Course in Customer Service L2 provides learners with the necessary skills and knowledge to deliver exceptional customer experiences, making them highly sought after by employers. According to recent statistics from the UK, 76% of consumers say that customer service is a major factor in their decision to do business with a company. This highlights the importance of having well-trained customer service professionals who can effectively engage with customers and resolve any issues that may arise. By completing an OfQual Accredited Course in Customer Service L2, individuals can demonstrate to potential employers that they have the expertise to deliver outstanding customer service. This qualification not only enhances job prospects but also opens up opportunities for career advancement and higher salaries. In today's fast-paced and customer-centric market, having a qualification in customer service is a valuable asset that can set individuals apart from their peers. The OfQual Accredited Course in Customer Service L2 equips learners with the skills needed to succeed in this dynamic industry, making it a highly relevant and beneficial qualification for professionals looking to thrive in their careers.
Statistics Percentage
Consumers who consider customer service a major factor 76%

Who should enrol in OfQual Accredited Course in Customer Service L2?

The ideal audience for the OfQual Accredited Course in Customer Service L2 are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles or aspiring to do so, such as retail associates, call center agents, and hospitality staff.
With customer service being a vital aspect of any business, completing this course will not only improve job prospects but also increase earning potential.
In the UK, 88% of consumers are more likely to return to a company that provides excellent customer service, making this course essential for anyone looking to excel in their field.