OTHM Service Improvement Qualification

Friday, 13 February 2026 02:17:02

International Students can apply

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OTHM Service Improvement Qualification

Overview

Enhance your skills in service improvement with OTHM's Service Improvement Qualification. Designed for professionals in the service industry, this program focuses on
improving customer satisfaction, operational efficiency, and overall service quality. Gain practical knowledge in identifying areas for improvement, implementing
strategies, and measuring success. Whether you work in hospitality, healthcare, or retail, this qualification will equip you with the tools to drive positive change
and deliver exceptional service. Take your career to the next level and enroll in OTHM's Service Improvement Qualification today!

Enhance your career with the OTHM Service Improvement Qualification, designed to equip you with the skills needed to drive organizational success. This comprehensive course focuses on improving service delivery, customer satisfaction, and operational efficiency. Gain a deep understanding of service improvement strategies, quality management, and performance measurement to stand out in the competitive job market. With this qualification, you can pursue roles such as service manager, quality assurance analyst, or process improvement specialist. Stand out from the crowd and propel your career forward with the OTHM Service Improvement Qualification. (12)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding Service Improvement
• Service Improvement Techniques
• Service Improvement Planning
• Service Improvement Implementation
• Service Improvement Evaluation
• Service Improvement Monitoring
• Service Improvement Communication
• Service Improvement Leadership
• Service Improvement Stakeholder Engagement

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Service Improvement Manager Oversee and implement strategies to enhance service delivery and customer satisfaction within an organization.
Quality Assurance Analyst Analyze processes and systems to ensure compliance with quality standards and identify areas for improvement.
Operations Coordinator Coordinate and streamline operational processes to optimize efficiency and productivity.
Customer Experience Specialist Focus on enhancing customer interactions and satisfaction through service improvement initiatives.
Process Improvement Consultant Provide expertise in identifying and implementing process improvements to drive organizational success.

Key facts about OTHM Service Improvement Qualification

The OTHM Service Improvement Qualification is designed to equip individuals with the knowledge and skills needed to enhance service delivery within organizations. Participants will learn how to identify areas for improvement, develop strategies to address them, and implement changes effectively. The course focuses on key concepts such as service design, service transition, and continual service improvement.
This qualification typically takes around 6 months to complete, with a total of 60 credits. The course is delivered through a combination of lectures, workshops, and practical exercises to ensure participants gain a comprehensive understanding of service improvement principles and practices. Assessment methods may include assignments, case studies, and exams.
The OTHM Service Improvement Qualification is highly relevant to a wide range of industries, including IT, healthcare, hospitality, and retail. Professionals working in service-oriented roles, such as customer service managers, IT service managers, and operations managers, can benefit from this qualification to enhance their skills and advance their careers. By completing this course, individuals can demonstrate their ability to drive positive change and deliver high-quality services to customers.

Why this course?

The OTHM Service Improvement Qualification holds significant importance in today's market, especially in the UK where the demand for skilled professionals in service management is on the rise. According to recent statistics, the UK service sector accounts for around 80% of the country's GDP, highlighting the crucial role of service management in the economy. With the increasing competition and customer expectations, businesses are constantly looking for ways to improve their service delivery and efficiency. This is where professionals with a qualification in service improvement come into play. The OTHM Service Improvement Qualification equips individuals with the knowledge and skills needed to drive continuous improvement in service processes, enhance customer satisfaction, and ultimately boost business performance. In a competitive job market, having a recognized qualification in service improvement can give professionals a competitive edge and open up new career opportunities. Employers are increasingly seeking candidates with specialized skills in service management, making the OTHM Service Improvement Qualification highly relevant and valuable in today's industry landscape. By obtaining this qualification, individuals can demonstrate their commitment to professional development and stand out in a crowded job market.

Who should enrol in OTHM Service Improvement Qualification?

The ideal audience for the OTHM Service Improvement Qualification is individuals seeking to enhance their skills in service management and advance their career prospects.
This qualification is perfect for professionals working in customer service, IT service management, or business operations.
According to UK statistics, the demand for service management professionals is on the rise, with job opportunities expected to grow by 15% in the next five years.
If you are looking to stand out in a competitive job market and excel in delivering exceptional service to customers, the OTHM Service Improvement Qualification is the perfect choice for you.