OTHM RQF Level 2 Diploma in Public Services and Operational Delivery

Tuesday, 17 February 2026 17:19:24

International Students can apply

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OTHM RQF Level 2 Diploma in Public Services and Operational Delivery

Overview

The OTHM RQF Level 2 Diploma in Public Services and Operational Delivery is designed for individuals seeking a career in the public sector. This comprehensive program covers essential topics such as public service operations, communication skills, and leadership. Ideal for aspiring public servants, this diploma equips learners with the knowledge and skills needed to excel in roles within government agencies, emergency services, and non-profit organizations. Take the first step towards a rewarding career in public services by enrolling in this dynamic program today!

Explore the OTHM RQF Level 2 Diploma in Public Services and Operational Delivery and unlock your potential!

Embark on a dynamic journey with the OTHM RQF Level 2 Diploma in Public Services and Operational Delivery. This comprehensive program equips you with essential skills for a rewarding career in the public sector. Gain a deep understanding of operational delivery and public service principles, preparing you for a variety of roles in government agencies, local councils, and non-profit organizations. Develop leadership, communication, and problem-solving abilities that are highly sought after in this field. With a focus on practical learning and real-world scenarios, this course sets you on the path to success in the ever-evolving world of public services. (7)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding the Public Services Sector
• Communication and Teamwork in the Public Services
• Health and Fitness for Public Services
• Equality and Diversity in the Public Services
• Citizenship and Social Responsibility in the Public Services
• Introduction to Operational Delivery in the Public Services
• Customer Service in the Public Services
• Personal Development in the Public Services
• Problem Solving and Decision Making in the Public Services
• Introduction to Leadership in the Public Services

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Public Service Officer Responsible for assisting in the delivery of public services, ensuring operational efficiency and compliance with regulations.
Operational Support Assistant Supports the operational delivery of services by providing administrative and logistical assistance to the team.
Community Outreach Coordinator Engages with the community to promote public services and facilitate communication between the organization and the public.
Emergency Response Dispatcher Coordinates emergency response efforts by dispatching resources and communicating critical information to first responders.
Public Safety Inspector Conducts inspections to ensure compliance with safety regulations and standards in public spaces and facilities.

Key facts about OTHM RQF Level 2 Diploma in Public Services and Operational Delivery

The OTHM RQF Level 2 Diploma in Public Services and Operational Delivery is designed to provide learners with a comprehensive understanding of the public services sector. The course covers a range of topics, including the role of public services, communication skills, teamwork, and health and safety regulations.
Upon completion of the diploma, learners will be equipped with the knowledge and skills needed to pursue a career in public services or operational delivery. The course aims to develop students' critical thinking, problem-solving, and decision-making abilities, preparing them for the challenges of working in the public sector.
The duration of the OTHM RQF Level 2 Diploma in Public Services and Operational Delivery typically ranges from 6 to 12 months, depending on the mode of study and individual learning pace. The course is delivered through a combination of lectures, workshops, and practical exercises to ensure a well-rounded learning experience.
This qualification is highly relevant to individuals seeking entry-level positions in public services, such as local government, emergency services, or the armed forces. Graduates of the program can pursue roles as administrative assistants, customer service representatives, or operational support staff in various public sector organizations.
Overall, the OTHM RQF Level 2 Diploma in Public Services and Operational Delivery offers a solid foundation for individuals looking to kickstart their career in the public services sector. The course provides a comprehensive overview of the industry and equips learners with the necessary skills to succeed in this dynamic and rewarding field.

Why this course?

The OTHM RQF Level 2 Diploma in Public Services and Operational Delivery holds significant importance in today's market, especially in the UK. According to recent statistics, the public services sector in the UK employs over 5.4 million people, making it one of the largest sectors in the country. With an increasing demand for skilled professionals in this field, obtaining a diploma in public services and operational delivery can open up a wide range of career opportunities. This diploma equips individuals with the necessary knowledge and skills to excel in roles within the public services sector, such as emergency services, local government, and the civil service. The curriculum covers essential topics such as communication, teamwork, problem-solving, and leadership, all of which are highly valued by employers in this industry. By completing this diploma, individuals can enhance their employability and advance their careers in the public services sector. With the current trends emphasizing the need for well-trained professionals in operational delivery, this qualification is highly relevant and sought after by both learners and professionals looking to make a difference in their communities. | Public Services Sector Employment in the UK | 5.4 million | |------------------------------------------------|------------|

Who should enrol in OTHM RQF Level 2 Diploma in Public Services and Operational Delivery?

The ideal audience for the OTHM RQF Level 2 Diploma in Public Services and Operational Delivery are individuals who are passionate about serving their community and interested in pursuing a career in public services.
This diploma is perfect for those looking to kickstart their career in public services, such as emergency services, local government, or the armed forces.
With the demand for public service professionals on the rise in the UK, this qualification provides a solid foundation for those seeking entry-level positions in this field.