OTHM Professional Certificate in IT Service Request Management

Sunday, 15 February 2026 04:20:29

International Students can apply

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OTHM Professional Certificate in IT Service Request Management

Overview

The OTHM Professional Certificate in IT Service Request Management is designed for IT professionals seeking to enhance their skills in managing service requests efficiently. This program focuses on IT service management principles, incident management, and problem resolution. It equips learners with the knowledge and tools to streamline service request processes, improve customer satisfaction, and optimize IT service delivery. Ideal for IT technicians, support specialists, and service desk managers, this certificate offers practical insights and strategies for handling service requests effectively. Take your IT career to the next level with OTHM's Professional Certificate in IT Service Request Management.

Enhance your career with the OTHM Professional Certificate in IT Service Request Management. This comprehensive course equips you with the skills to effectively manage service requests, ensuring smooth operations and customer satisfaction. Learn to streamline processes, prioritize tasks, and resolve issues efficiently. With a focus on ITIL best practices, you'll be prepared to excel in roles such as Service Desk Manager, IT Support Specialist, or Incident Manager. Benefit from practical training, industry-relevant case studies, and expert guidance. Stand out in the competitive IT industry with this valuable certification. Take the first step towards a successful IT service management career today. (15)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• IT Service Request Management Process
• IT Service Request Management Tools and Technologies
• IT Service Request Management Metrics and KPIs
• IT Service Request Management Best Practices
• IT Service Request Management Communication and Stakeholder Management
• IT Service Request Management Incident and Problem Management Integration
• IT Service Request Management Change Management Integration
• IT Service Request Management Service Level Management
• IT Service Request Management Continuous Improvement and Innovation

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Service Desk Analyst Provide first-line support for IT service requests, troubleshoot issues, and escalate complex problems to higher-level support teams.
IT Service Delivery Manager Oversee the delivery of IT services, manage service request processes, and ensure service level agreements are met.
IT Service Request Coordinator Coordinate and prioritize IT service requests, communicate with stakeholders, and track request status and resolution.
IT Incident Manager Manage IT incidents, including service disruptions and outages, coordinate resolution efforts, and conduct post-incident reviews.
IT Change Coordinator Coordinate and manage IT changes, including service requests for system updates, upgrades, and deployments.

Key facts about OTHM Professional Certificate in IT Service Request Management

The OTHM Professional Certificate in IT Service Request Management is designed to equip individuals with the necessary skills and knowledge to effectively manage IT service requests within an organization. Participants will learn how to handle service requests efficiently, prioritize tasks, and ensure timely resolution of issues.
This program typically lasts for a duration of 3 months, allowing participants to acquire essential competencies in IT service request management within a relatively short timeframe. The course is structured to provide a comprehensive understanding of best practices in handling service requests, enhancing participants' capabilities in delivering quality IT services.
The OTHM Professional Certificate in IT Service Request Management is highly relevant to various industries, including IT, telecommunications, finance, healthcare, and more. Professionals seeking to enhance their IT service management skills or individuals aspiring to pursue a career in IT support and service management can benefit significantly from this certification.
Upon completion of the program, participants will be equipped with the expertise to effectively manage IT service requests, streamline processes, and improve overall service delivery. This certification can enhance career prospects, demonstrating proficiency in IT service request management and increasing employability in the competitive job market.

Why this course?

The OTHM Professional Certificate in IT Service Request Management holds significant importance in today's market due to the increasing demand for skilled professionals in the IT industry. In the UK alone, the IT sector is projected to grow by 3.2% in 2021, creating numerous job opportunities for individuals with specialized knowledge in IT service management. According to recent statistics, 67% of UK businesses have experienced an increase in IT service requests over the past year, highlighting the need for efficient service request management processes. This certification equips individuals with the necessary skills to effectively handle and resolve service requests, ensuring smooth operations and customer satisfaction. With the rise of remote work and digital transformation, IT service request management has become a critical aspect of business operations. Professionals with expertise in this area are highly sought after by companies looking to streamline their IT services and improve overall efficiency. By obtaining the OTHM Professional Certificate in IT Service Request Management, individuals can enhance their career prospects and stay ahead in a competitive job market. This certification not only validates their skills and knowledge but also demonstrates their commitment to professional development in the rapidly evolving IT industry.

Who should enrol in OTHM Professional Certificate in IT Service Request Management?

The ideal audience for the OTHM Professional Certificate in IT Service Request Management is individuals looking to enhance their skills in IT service management.
This certificate is perfect for IT professionals seeking to advance their career in the UK, where the demand for skilled IT service managers is on the rise.
Whether you are a recent graduate or an experienced IT professional, this course will provide you with the knowledge and expertise needed to excel in the field of IT service request management.
By enrolling in this certificate program, you will gain valuable skills in handling service requests, managing IT resources efficiently, and ensuring customer satisfaction.
Join us today and take the first step towards a successful career in IT service management!