OTHM Part time Customer Service Course Level 2

Tuesday, 29 April 2025 03:53:46

International Students can apply

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OTHM Part time Customer Service Course Level 2

Overview

Enhance your customer service skills with OTHM's Part time Customer Service Course Level 2. Designed for individuals seeking to excel in customer-facing roles, this course covers essential topics such as communication, problem-solving, and conflict resolution.
Gain practical knowledge and hands-on experience to deliver exceptional service and build strong customer relationships.
Whether you are a new entrant or looking to advance your career, this course will equip you with the skills needed to succeed in the competitive service industry.
Take the next step towards your professional development and enroll in OTHM's Part time Customer Service Course Level 2 today!

Enhance your customer service skills with our OTHM Part time Customer Service Course Level 2. This comprehensive program equips you with the knowledge and expertise to excel in the dynamic field of customer service. Gain practical experience in handling customer inquiries, resolving complaints, and building strong relationships. Boost your employability with this industry-recognized qualification and open doors to a wide range of career opportunities in various sectors. Stand out in the competitive job market with specialized training that focuses on communication, problem-solving, and customer satisfaction. Enroll today and take the first step towards a rewarding career in customer service. (8)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication skills
• Handling customer complaints
• Building customer relationships
• Teamwork in customer service
• Time management in customer service
• Dealing with difficult customers
• Telephone etiquette
• Problem-solving in customer service
• Customer service in different industries

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, and resolve issues to ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Assistance, Inquiries.
Call Center Agent Handle incoming and outgoing calls, assist customers with their queries, and provide information about products or services. Primary keywords: Call Center, Agent. Secondary keywords: Incoming Calls, Outgoing Calls.
Retail Sales Associate Assist customers in retail stores, provide product information, process transactions, and ensure a positive shopping experience. Primary keywords: Retail Sales, Associate. Secondary keywords: Product Information, Transactions.
Guest Services Coordinator Manage guest inquiries, reservations, and requests in hospitality settings such as hotels or resorts. Primary keywords: Guest Services, Coordinator. Secondary keywords: Reservations, Hospitality.
Technical Support Specialist Provide technical assistance to customers, troubleshoot issues, and resolve technical problems related to products or services. Primary keywords: Technical Support, Specialist. Secondary keywords: Troubleshoot, Technical Problems.

Key facts about OTHM Part time Customer Service Course Level 2

The OTHM Part time Customer Service Course Level 2 is designed to equip students with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics including understanding customer needs, effective communication, and problem-solving techniques. By the end of the course, students will be able to handle customer inquiries, complaints, and feedback with confidence.
This part-time course typically lasts for a duration of 6 months, allowing students to balance their studies with other commitments. The flexible schedule makes it ideal for working professionals looking to upskill or individuals seeking to enter the customer service industry.
The OTHM Part time Customer Service Course Level 2 is highly relevant to a variety of industries, including retail, hospitality, and telecommunications. Customer service skills are in high demand across all sectors, making this course a valuable asset for anyone looking to advance their career in a customer-facing role. Graduates of this course can pursue roles such as customer service representatives, call center agents, and client relations specialists.

Why this course?

The OTHM Part time Customer Service Course Level 2 holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. This course equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, all of which are highly sought after by employers in the current market. In fact, 86% of UK consumers are willing to pay more for a better customer experience, making it imperative for businesses to invest in skilled customer service staff. By completing this course, individuals can enhance their career prospects and stand out in a competitive job market. With the rise of online reviews and social media, providing exceptional customer service has become more important than ever, making this course a valuable asset for professionals looking to advance in their careers. [table style="border-collapse: collapse; border: 1px solid black;"] [tr] [td]UK Customer Service Statistics[/td] [td]89% of consumers switch to a competitor after a poor experience[/td] [/tr] [tr] [td][/td] [td]86% of consumers are willing to pay more for better service[/td] [/tr] [/table]

Who should enrol in OTHM Part time Customer Service Course Level 2?

The ideal audience for the OTHM Part time Customer Service Course Level 2 are individuals looking to enhance their customer service skills and advance their career in the UK job market.
This course is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.
With the UK service industry growing rapidly, there is a high demand for skilled customer service professionals, making this course a valuable asset for career progression.