OTHM Level 2 Diploma in Customer Service Online course

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International Students can apply

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OTHM Level 2 Diploma in Customer Service Online course

Overview

Enhance your customer service skills with OTHM Level 2 Diploma in Customer Service Online course. Designed for aspiring professionals in the service industry, this program focuses on improving communication, problem-solving, and relationship-building abilities.
Learn how to deliver exceptional customer experiences and manage challenging situations effectively.
Equip yourself with the tools to exceed customer expectations and drive business success.
Join us on this educational journey and transform your career in customer service today!

Embark on a transformative journey with our OTHM Level 2 Diploma in Customer Service Online course. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers a deep understanding of customer behavior and effective strategies to enhance customer satisfaction. With a focus on practical learning and real-world scenarios, you will be equipped to handle diverse customer interactions with confidence. Elevate your career prospects in various industries such as retail, hospitality, and telecommunications with this globally recognized qualification. Enroll now to unlock a world of opportunities in the ever-evolving customer service sector. (33)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication in customer service
• Handling customer complaints
• Building customer relationships
• Teamwork in customer service
• Customer service skills
• Customer service standards
• Customer service delivery
• Customer service improvement
• Customer service legislation

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information to enhance customer satisfaction.
Sales Associate Assist customers in making purchasing decisions, upsell products, and provide excellent customer service to drive sales.
Client Success Manager Build and maintain relationships with clients, ensure their satisfaction, and identify opportunities for upselling or cross-selling.
Customer Experience Specialist Focus on improving customer interactions, analyzing feedback, and implementing strategies to enhance overall customer experience.
Retail Supervisor Oversee daily operations, manage staff, and ensure excellent customer service in a retail environment.

Key facts about OTHM Level 2 Diploma in Customer Service Online course

The OTHM Level 2 Diploma in Customer Service Online course is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course focuses on developing effective communication, problem-solving, and customer relationship management skills.
Throughout the course, students will learn how to handle customer inquiries, complaints, and feedback professionally. They will also gain insights into the importance of delivering excellent customer service and building long-term customer relationships.
The duration of the OTHM Level 2 Diploma in Customer Service Online course typically ranges from 6 to 9 months, depending on the pace of study and individual commitments. The flexible online format allows students to balance their studies with work or other responsibilities.
This diploma is highly relevant to various industries, including retail, hospitality, healthcare, and financial services, where customer service plays a crucial role in business success. Graduates of this course will be well-equipped to pursue entry-level customer service positions and advance their careers in the field.
Overall, the OTHM Level 2 Diploma in Customer Service Online course provides a comprehensive foundation in customer service principles and practices, preparing students for a successful career in this dynamic and customer-centric industry.

Why this course?

The OTHM Level 2 Diploma in Customer Service Online course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The course provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive market, businesses are increasingly focusing on delivering exceptional customer service to retain existing customers and attract new ones. This has created a high demand for qualified customer service professionals who can meet and exceed customer expectations. By completing the OTHM Level 2 Diploma in Customer Service Online course, individuals can enhance their career prospects and stand out in the job market. Employers value candidates with relevant qualifications and practical skills in customer service, making this course a valuable asset for anyone looking to pursue a career in this field. With the increasing emphasis on customer satisfaction and loyalty, investing in a customer service qualification can open up numerous opportunities for advancement and success in today's market.
UK Customer Service Stats
89% of consumers switch to a competitor after a poor customer experience

Who should enrol in OTHM Level 2 Diploma in Customer Service Online course?

The ideal audience for the OTHM Level 2 Diploma in Customer Service Online course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for aspiring customer service professionals who want to stand out in a competitive job market and increase their earning potential.
With 87% of UK consumers stating that good customer service influences their loyalty to a brand, this course is essential for anyone working in a customer-facing role.
Whether you are just starting out in your career or looking to upskill, this course will provide you with the knowledge and practical skills needed to excel in the customer service industry.