OTHM Level 2 Diploma in Customer Service

Friday, 25 April 2025 16:39:42

International Students can apply

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OTHM Level 2 Diploma in Customer Service

Overview

The OTHM Level 2 Diploma in Customer Service is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. This qualification is ideal for aspiring customer service professionals looking to enhance their communication, problem-solving, and interpersonal skills.
Through a combination of theoretical learning and practical exercises, learners will develop a deep understanding of customer service principles and best practices.
Upon completion, graduates will be well-prepared to deliver exceptional customer experiences and drive business success.
Take the first step towards a rewarding career in customer service by enrolling in the OTHM Level 2 Diploma today!

Embark on a rewarding journey with our OTHM Level 2 Diploma in Customer Service. This comprehensive course equips you with essential skills to excel in the dynamic world of customer service. Gain a deep understanding of customer behavior, effective communication techniques, and conflict resolution strategies. Stand out in the competitive job market with a recognized qualification that opens doors to a wide range of career opportunities. Whether you aspire to work in retail, hospitality, or any other customer-facing role, this diploma will set you apart. Elevate your career prospects and make a lasting impact with our industry-relevant curriculum and expert guidance. (22)

Entry requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service and delivery
• Understand customers and customer retention
• Understand how to resolve customer service problems
• Understand how to monitor customer service interactions
• Understand equality, diversity, and inclusion in customer service
• Understand how to manage performance and conflict in customer service
• Understand how to handle customer complaints
• Understand how to deliver customer service over the telephone

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance and support to customers, resolving inquiries and issues to ensure customer satisfaction.
Client Relations Specialist Build and maintain relationships with clients, addressing their needs and concerns to enhance customer loyalty.
Sales Support Coordinator Assist sales teams with order processing, inventory management, and customer communication to drive sales growth.
Customer Experience Manager Oversee customer service operations, implement strategies to improve customer satisfaction, and analyze feedback for continuous improvement.
Retail Service Supervisor Lead a team of customer service representatives in a retail setting, ensuring high-quality service delivery and resolving escalated issues.

Key facts about OTHM Level 2 Diploma in Customer Service

The OTHM Level 2 Diploma in Customer Service is designed to equip learners with the necessary skills and knowledge to provide excellent customer service. The course focuses on developing communication, problem-solving, and interpersonal skills to effectively handle customer inquiries and complaints.
Throughout the program, students will learn how to deliver exceptional customer service, build positive relationships with customers, and understand the importance of customer satisfaction. They will also gain insights into the principles of customer service and how to apply them in various industries.
The duration of the OTHM Level 2 Diploma in Customer Service typically ranges from 6 to 9 months, depending on the mode of study and individual learning pace. The course is delivered through a combination of lectures, workshops, and practical exercises to enhance students' understanding and application of customer service concepts.
This diploma is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and financial services, where customer service plays a crucial role in maintaining customer loyalty and satisfaction. Graduates of this program can pursue various career opportunities in customer service roles, such as customer service representatives, client relations managers, and customer experience specialists.

Why this course?

The OTHM Level 2 Diploma in Customer Service holds significant importance in today's market as customer service plays a crucial role in the success of businesses. In the UK, statistics show that 89% of consumers have stopped doing business with a company after experiencing poor customer service. On the other hand, 73% of consumers say that friendly customer service representatives can make them fall in love with a brand. This diploma equips individuals with the necessary skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In a competitive market where customer experience is a key differentiator, having a qualification like the OTHM Level 2 Diploma can give professionals a competitive edge. Employers are increasingly looking for candidates with formal training in customer service to ensure that their customers receive the best possible experience. By obtaining this diploma, individuals can demonstrate their commitment to providing excellent customer service and enhance their career prospects in various industries. In today's market, where customer satisfaction is paramount, the OTHM Level 2 Diploma in Customer Service is a valuable asset for both learners and professionals.
Statistic Percentage
Consumers who stopped doing business after poor customer service 89%
Consumers who say friendly customer service can make them love a brand 73%

Who should enrol in OTHM Level 2 Diploma in Customer Service?

The ideal audience for the OTHM Level 2 Diploma in Customer Service are individuals looking to enhance their skills in customer service and advance their career in the field.
This diploma is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.
With customer service being a vital aspect of businesses across the UK, this qualification is highly relevant for those looking to secure employment in various industries.
According to recent statistics, the demand for customer service professionals in the UK is on the rise, making this diploma a valuable asset for career growth.