OTHM Level 2 Diploma Customer Service Course

Monday, 28 April 2025 02:05:09

International Students can apply

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OTHM Level 2 Diploma Customer Service Course

Overview

Enhance your customer service skills with OTHM Level 2 Diploma Customer Service Course. Designed for individuals seeking to excel in customer-facing roles, this course covers key topics such as communication, problem-solving, and customer satisfaction.
Gain practical knowledge and techniques to deliver exceptional service and build strong customer relationships.
Whether you are new to the field or looking to advance your career, this course will equip you with the tools to succeed in the competitive service industry.
Take the first step towards becoming a customer service expert and enroll today!

Embark on a transformative journey with our OTHM Level 2 Diploma Customer Service Course and unlock a world of opportunities in the dynamic field of customer service. Gain essential skills in communication, problem-solving, and relationship-building, setting you apart as a top-tier professional in the industry. With a focus on practical learning and real-world scenarios, this course equips you with the tools to excel in various customer-facing roles. Elevate your career prospects with recognized certification and open doors to lucrative positions in retail, hospitality, and more. Enroll today and take the first step towards a successful and fulfilling career in customer service. (11)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication in customer service
• Handling customer complaints
• Building customer relationships
• Teamwork in customer service
• Customer service skills
• Customer service standards
• Customer service delivery
• Customer service improvement
• Customer service legislation

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Interact with customers to provide information, handle inquiries, and resolve complaints to ensure customer satisfaction.
Client Relations Specialist Build and maintain relationships with clients, addressing their needs and concerns to enhance customer loyalty.
Sales Support Coordinator Assist sales teams by coordinating orders, processing invoices, and providing post-sales support to drive revenue growth.
Customer Experience Manager Oversee customer service operations, develop strategies to improve customer experience, and analyze feedback to drive business growth.
Technical Support Specialist Provide technical assistance to customers, troubleshoot issues, and offer solutions to ensure smooth product usage.

Key facts about OTHM Level 2 Diploma Customer Service Course

The OTHM Level 2 Diploma in Customer Service course is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The key learning outcomes include understanding customer service principles, effective communication techniques, and problem-solving strategies.
This course typically has a duration of 6 months, allowing learners to gain a comprehensive understanding of customer service practices within a relatively short timeframe. The curriculum covers topics such as customer relationship management, handling customer complaints, and delivering exceptional service.
The OTHM Level 2 Diploma in Customer Service is highly relevant to various industries, including retail, hospitality, and telecommunications. Graduates of this course can pursue roles such as customer service representatives, client advisors, and customer support specialists. The practical skills acquired during the program are invaluable for individuals seeking to excel in customer-facing roles.
Overall, the OTHM Level 2 Diploma in Customer Service provides a solid foundation for individuals looking to kickstart their career in customer service or enhance their existing skills in this field. The course offers a blend of theoretical knowledge and practical applications, making it a valuable qualification for aspiring customer service professionals.

Why this course?

The OTHM Level 2 Diploma Customer Service Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The course equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, all of which are highly sought after by employers in various industries. In fact, 86% of UK consumers are willing to pay more for a better customer experience, emphasizing the value of investing in customer service training. By completing the OTHM Level 2 Diploma Customer Service Course, individuals can enhance their employability and career prospects in a competitive job market. Employers are increasingly looking for candidates with strong customer service skills to ensure customer satisfaction and loyalty, ultimately driving business growth. Overall, the OTHM Level 2 Diploma Customer Service Course is a valuable qualification that addresses current industry needs and trends, making it a highly relevant and beneficial choice for both learners and professionals in the UK market.
UK Customer Service Stats Percentage
Consumers who switched to a competitor due to poor customer experience 89%
Consumers willing to pay more for a better customer experience 86%

Who should enrol in OTHM Level 2 Diploma Customer Service Course?

The ideal audience for the OTHM Level 2 Diploma Customer Service Course are individuals looking to enhance their customer service skills and advance their career in the service industry.
This course is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.
With customer service being a vital aspect of businesses in the UK, this course is particularly beneficial for individuals looking to secure employment in sectors such as retail, hospitality, and call centers.
According to recent statistics, the demand for customer service representatives in the UK is on the rise, making this course a valuable asset for those looking to stand out in a competitive job market.