OTHM Level 2 Diploma Customer Service

Monday, 28 April 2025 02:08:03

International Students can apply

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OTHM Level 2 Diploma Customer Service

Overview

Enhance your customer service skills with OTHM Level 2 Diploma Customer Service. Designed for individuals seeking to excel in roles such as customer service representatives, retail associates, and hospitality staff. This comprehensive program covers key topics like communication, problem-solving, and customer satisfaction.
Improve your ability to handle customer inquiries, resolve complaints, and build lasting relationships. Gain a competitive edge in the job market and elevate your career prospects.
Take the first step towards becoming a customer service expert. Enroll in OTHM Level 2 Diploma Customer Service today and unlock new opportunities in the dynamic field of customer service.

Embark on a rewarding journey with our OTHM Level 2 Diploma Customer Service course. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers hands-on training, industry insights, and practical knowledge to enhance your employability. Stand out in the competitive job market and unlock exciting career prospects in various sectors such as retail, hospitality, and telecommunications. With a focus on customer satisfaction and professionalism, this diploma equips you with the tools to deliver exceptional service and build lasting client relationships. Elevate your career with OTHM Level 2 Diploma Customer Service today! (10)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service in the retail sector
• Understanding customer service in the hospitality sector
• Understanding customer service in the travel and tourism sector
• Understanding customer service in the public sector
• Understanding customer service in the healthcare sector
• Understanding customer service in the financial services sector
• Understanding customer service in the call centre industry
• Understanding customer service in the utilities sector
• Understanding customer service in the leisure industry
• Understanding customer service in the automotive industry

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information to ensure customer satisfaction.
Sales Associate Assist customers in making purchasing decisions, upsell products, and provide excellent customer service.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure their satisfaction with products or services.
Customer Success Manager Work closely with customers to ensure they achieve their desired outcomes with the products or services they have purchased.
Retail Store Manager Oversee daily operations of a retail store, manage staff, and ensure excellent customer service and sales performance.

Key facts about OTHM Level 2 Diploma Customer Service

The OTHM Level 2 Diploma in Customer Service is designed to equip learners with the necessary skills and knowledge to provide excellent customer service in various industries. The course focuses on developing communication, problem-solving, and interpersonal skills to effectively handle customer inquiries and complaints.
Throughout the program, students will learn how to deliver exceptional customer service, build positive relationships with customers, and understand the importance of customer satisfaction. They will also gain insights into the principles of customer service and how to apply them in real-world scenarios.
The duration of the OTHM Level 2 Diploma in Customer Service typically ranges from 6 to 9 months, depending on the mode of study and individual learning pace. The course is delivered through a combination of lectures, workshops, and practical assignments to enhance students' understanding and application of customer service concepts.
This qualification is highly relevant to industries such as retail, hospitality, tourism, and healthcare, where customer service plays a crucial role in maintaining customer loyalty and satisfaction. Graduates of this program can pursue various roles in customer service, sales, and client relations, making them valuable assets to organizations seeking to enhance their customer experience.

Why this course?

The OTHM Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained professionals in this field. The diploma equips individuals with essential skills such as effective communication, problem-solving, and conflict resolution, which are highly sought after by employers in various industries. In fact, 75% of UK consumers believe that good customer service is a key factor in their loyalty to a brand, emphasizing the importance of providing exceptional customer experiences. By obtaining this qualification, individuals can enhance their career prospects and stand out in a competitive job market. Employers are increasingly looking for candidates with a strong foundation in customer service to ensure customer satisfaction and loyalty. With the OTHM Level 2 Diploma in Customer Service, learners can gain the necessary knowledge and skills to excel in this dynamic and customer-centric industry.

Who should enrol in OTHM Level 2 Diploma Customer Service?

The ideal audience for the OTHM Level 2 Diploma Customer Service is individuals looking to enhance their customer service skills and advance their career in the service industry. This qualification is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills.

According to recent statistics, the demand for customer service professionals in the UK is on the rise, with over 2.7 million people currently employed in customer service roles. This diploma is designed to equip learners with the necessary knowledge and expertise to excel in this competitive field.