OTHM L2 Customer Service Online Course

Friday, 25 April 2025 17:00:51

International Students can apply

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OTHM L2 Customer Service Online Course

Overview

Enhance your customer service skills with OTHM Level 2 Customer Service Online Course. Designed for individuals seeking to excel in customer-facing roles, this course covers essential topics such as communication, problem-solving, and conflict resolution.
Gain practical knowledge and techniques to deliver exceptional customer experiences and build strong relationships.
Whether you are a customer service representative, sales associate, or aspiring professional, this course will equip you with the tools to succeed in a competitive market.
Take the first step towards advancing your career and enroll in OTHM Level 2 Customer Service Online Course today!

Enhance your customer service skills with the OTHM Level 2 Customer Service Online Course. This comprehensive program equips you with the knowledge and techniques to excel in the fast-paced world of customer service. Learn how to effectively communicate with customers, resolve conflicts, and exceed their expectations. With a focus on practical skills and real-world scenarios, this course prepares you for a successful career in various industries. Upon completion, you will have the confidence and expertise to handle any customer service situation with professionalism and efficiency. Don't miss this opportunity to boost your career prospects and stand out in the competitive job market. (18)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication skills
• Handling customer complaints
• Building customer relationships
• Managing customer expectations
• Resolving conflicts
• Customer service in different industries
• Customer service best practices
• Customer service technologies
• Assessing customer satisfaction

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Support, Communication.
Call Center Agent Handle incoming and outgoing calls, address customer concerns, and provide information about products or services. Primary keywords: Call Center, Agent. Secondary keywords: Communication, Problem-solving.
Client Success Manager Build and maintain relationships with clients, ensure their needs are met, and drive customer satisfaction and retention. Primary keywords: Client Success, Manager. Secondary keywords: Relationship Management, Customer Retention.
Technical Support Specialist Assist customers with technical issues, troubleshoot problems, and provide solutions for software or hardware-related inquiries. Primary keywords: Technical Support, Specialist. Secondary keywords: Troubleshooting, Problem-solving.
Customer Experience Coordinator Manage customer interactions across various touchpoints, analyze feedback, and implement strategies to enhance the overall customer experience. Primary keywords: Customer Experience, Coordinator. Secondary keywords: Feedback Analysis, Strategy Implementation.

Key facts about OTHM L2 Customer Service Online Course

The OTHM Level 2 Customer Service Online Course is designed to equip learners with the necessary skills and knowledge to provide excellent customer service. The course covers topics such as understanding customer needs, effective communication techniques, and handling customer complaints.
Upon completion of the course, learners will be able to demonstrate a clear understanding of customer service principles and practices, effectively communicate with customers, and resolve customer issues in a professional manner.
The duration of the OTHM Level 2 Customer Service Online Course typically ranges from 3 to 6 months, depending on the pace of study and individual learning preferences. The course is self-paced, allowing learners to study at their convenience and complete assignments at their own pace.
This course is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and telecommunications. Customer service skills are essential in any business that deals with customers, making this course valuable for individuals seeking to enhance their career prospects in various sectors.

Why this course?

The OTHM Level 2 Customer Service Online Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. In the UK, 70% of consumers expect a response to their queries within 30 minutes on social media, emphasizing the importance of efficient and effective customer service. The OTHM Level 2 Customer Service Online Course equips learners with the necessary skills and knowledge to meet these demands and exceed customer expectations. With the rise of online shopping and digital communication channels, the demand for skilled customer service professionals is higher than ever. This course not only provides learners with essential customer service techniques but also teaches them how to adapt to the evolving landscape of customer service in the digital age. By enrolling in the OTHM Level 2 Customer Service Online Course, professionals can stay ahead of the curve and enhance their career prospects in today's competitive market.

Who should enrol in OTHM L2 Customer Service Online Course?

The ideal audience for the OTHM L2 Customer Service Online Course are individuals looking to enhance their customer service skills and advance their career in the UK.
- Entry-level customer service representatives seeking to improve their communication and problem-solving abilities.
- Professionals aiming to increase their employability and job prospects in the competitive UK market.
- Individuals interested in gaining a recognized qualification to stand out to potential employers.
- Those looking to provide exceptional customer service and build strong relationships with clients.