OTHM Diploma in Customer Service Level 2

Monday, 28 April 2025 02:06:39

International Students can apply

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OTHM Diploma in Customer Service Level 2

Overview

The OTHM Diploma in Customer Service Level 2 is designed to equip individuals with essential skills and knowledge to excel in customer service roles. This qualification is ideal for aspiring customer service professionals looking to enhance their communication, problem-solving, and relationship-building abilities.
Through a comprehensive curriculum, learners will develop a deep understanding of customer service principles and best practices, enabling them to deliver exceptional service and drive customer satisfaction.
Join the OTHM Diploma in Customer Service Level 2 today and take your career to new heights!


Explore the program now and unlock your potential in the customer service industry.

Embark on a rewarding journey with our OTHM Diploma in Customer Service Level 2. This comprehensive program equips you with essential skills to excel in the dynamic world of customer service. Gain a deep understanding of customer behavior, effective communication techniques, and conflict resolution strategies. Stand out in the competitive job market with a recognized qualification that opens doors to a wide range of career opportunities. Whether you aspire to work in retail, hospitality, or any other customer-facing role, this diploma will set you apart. Elevate your professional profile and enhance your earning potential with this industry-relevant course. (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service in the retail sector
• Principles of customer service and delivery
• Understanding customer service delivery in the travel and tourism sector
• Understanding customer service in the hospitality sector
• Understanding customer service in the public sector
• Understanding customer service in the health and social care sector
• Understanding customer service in the sport and leisure sector
• Understanding customer service in the automotive sector
• Understanding customer service in the financial services sector
• Understanding customer service in the utilities sector

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Interact with customers to provide information, resolve issues, and ensure satisfaction with products or services.
Client Relations Specialist Build and maintain relationships with clients, addressing their needs and concerns to enhance customer loyalty.
Customer Experience Coordinator Manage customer interactions across various touchpoints to deliver a seamless and positive experience.
Sales Support Associate Assist sales teams by providing customer service, processing orders, and resolving inquiries to drive sales growth.
Customer Success Manager Focus on ensuring customer satisfaction and retention by proactively addressing customer needs and concerns.

Key facts about OTHM Diploma in Customer Service Level 2

The OTHM Diploma in Customer Service Level 2 is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course focuses on enhancing communication, problem-solving, and interpersonal skills to deliver exceptional customer experiences.
Throughout the program, students will learn how to handle customer inquiries, resolve complaints effectively, and build strong relationships with clients. They will also develop a deep understanding of customer behavior and learn how to tailor their approach to meet diverse customer needs.
The duration of the OTHM Diploma in Customer Service Level 2 typically ranges from 6 to 9 months, depending on the mode of study and individual pace. The course is delivered through a blend of lectures, workshops, and practical assignments to ensure a comprehensive learning experience.
This diploma is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and financial services. Graduates of the program can pursue various customer service roles such as customer service representatives, client relations managers, and customer experience specialists. The skills acquired through this diploma are in high demand across industries, making it a valuable qualification for career advancement.

Why this course?

The OTHM Diploma in Customer Service Level 2 holds significant importance in today's market as customer service skills are crucial for businesses to thrive in the competitive landscape. In the UK, statistics show that 76% of consumers view customer service as a true test of how much a company values them, highlighting the need for well-trained professionals in this field. According to a recent survey, 89% of customers have switched to a competitor following a poor customer experience, emphasizing the impact of quality customer service on brand loyalty and retention. This underlines the importance of individuals possessing the necessary skills and knowledge to effectively handle customer interactions and resolve issues promptly. The OTHM Diploma in Customer Service Level 2 equips learners with essential competencies such as communication, problem-solving, and relationship-building, which are highly sought after by employers in various industries. With the increasing emphasis on customer satisfaction and loyalty, professionals with a recognized qualification in customer service are in high demand, making this diploma a valuable asset in today's job market.

Who should enrol in OTHM Diploma in Customer Service Level 2?

The ideal audience for the OTHM Diploma in Customer Service Level 2 are individuals looking to enhance their customer service skills and advance their career in the UK.
This diploma is perfect for those who are currently working in customer service roles and want to improve their knowledge and expertise in the field.
With customer service being a vital aspect of businesses in the UK, this qualification will provide learners with the necessary skills to excel in this competitive industry.
Whether you are looking to progress in your current role or transition into a customer service career, this diploma will equip you with the tools needed to succeed.