OTHM Customer Service Level 2 Diploma

Friday, 25 April 2025 12:54:56

International Students can apply

Apply Now     Viewbook

OTHM Customer Service Level 2 Diploma

Overview

The OTHM Customer Service Level 2 Diploma is designed to equip individuals with essential skills and knowledge to excel in customer service roles. This qualification is ideal for aspiring customer service professionals looking to enhance their communication, problem-solving, and interpersonal skills.
Through this course, learners will gain a comprehensive understanding of customer service principles and practices, enabling them to deliver exceptional service and build strong customer relationships.
Join us on this journey to elevate your customer service skills and unlock exciting career opportunities in various industries.
Enroll now and take the first step towards a successful career in customer service!

Enhance your customer service skills with the OTHM Customer Service Level 2 Diploma. This comprehensive course equips you with the knowledge and expertise to excel in a variety of customer-facing roles. From effective communication to problem-solving, you will learn essential skills that are highly sought after by employers. The career prospects are promising, with opportunities in industries such as retail, hospitality, and telecommunications. Stand out in a competitive job market with this accredited qualification. With a focus on practical training and real-world scenarios, you will be well-prepared to handle any customer service challenge. Take the first step towards a rewarding career today. (15)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the principles of effective customer communication
• Understand how to deliver good customer service
• Understand how to resolve customer service problems
• Understand how to develop customer relationships
• Understand how to manage customer feedback
• Understand how to monitor customer service interactions
• Understand how to manage customer service information
• Understand how to manage own performance in a business environment

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

| Career Opportunity | Description | |-------------------------------|-------------------------------------------------------------------------------------------------------| | Customer Service Representative | A customer service representative assists customers with inquiries, complaints, and product support. | | Call Center Agent | Call center agents handle incoming calls from customers to provide assistance and resolve issues. | | Client Support Specialist | Client support specialists offer technical support and guidance to clients using company products. | | Customer Success Manager | Customer success managers focus on building strong relationships with clients to ensure satisfaction.| | Help Desk Technician | Help desk technicians provide technical support to customers experiencing issues with products or services. |

Key facts about OTHM Customer Service Level 2 Diploma

The OTHM Customer Service Level 2 Diploma is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers topics such as understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the diploma, students will be able to demonstrate excellent customer service skills, handle customer inquiries efficiently, and maintain positive relationships with clients. They will also be proficient in using various communication channels to interact with customers and resolve issues effectively.
The duration of the OTHM Customer Service Level 2 Diploma typically ranges from 6 to 9 months, depending on the mode of study and individual learning pace. The course is delivered through a combination of lectures, workshops, and practical exercises to ensure a comprehensive understanding of customer service principles.
This diploma is highly relevant to industries such as retail, hospitality, and telecommunications, where customer service plays a crucial role in maintaining customer satisfaction and loyalty. Graduates of the program will be well-equipped to pursue careers in customer service roles across various sectors, making them valuable assets to any organization.

Why this course?

The OTHM Customer Service Level 2 Diploma holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to a recent survey by UK Customer Satisfaction Index, 79% of customers are more likely to make a repeat purchase if they receive good customer service. This highlights the growing demand for skilled customer service professionals who can effectively engage with customers and enhance their overall experience. The OTHM Customer Service Level 2 Diploma equips learners with essential skills and knowledge to excel in the field of customer service. From handling customer inquiries to resolving complaints, the diploma covers a wide range of topics that are highly relevant in today's competitive market. Employers are increasingly looking for candidates with formal qualifications in customer service, making this diploma a valuable asset for professionals seeking career advancement. In a dynamic market where customer expectations are constantly evolving, the OTHM Customer Service Level 2 Diploma provides learners with the tools they need to stay ahead of the curve and deliver exceptional service. By investing in their professional development, individuals can enhance their employability and contribute to the success of their organizations.

Who should enrol in OTHM Customer Service Level 2 Diploma?

The ideal audience for the OTHM Customer Service Level 2 Diploma are individuals looking to enhance their customer service skills and advance their career in the UK.
This diploma is perfect for those who are interested in pursuing a career in customer service, whether they are new to the field or looking to upskill.
With the demand for customer service professionals on the rise in the UK, this qualification provides a competitive edge in the job market.
Whether you are a recent graduate, a career changer, or someone looking to progress in your current role, this diploma will equip you with the necessary skills and knowledge to excel in the customer service industry.