OTHM Customer Service Level 2 Course

Monday, 28 April 2025 02:09:39

International Students can apply

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OTHM Customer Service Level 2 Course

Overview

Enhance your customer service skills with OTHM Customer Service Level 2 Course. Designed for individuals seeking to improve their communication and problem-solving abilities in a customer-facing role. This course covers topics such as handling customer inquiries, resolving complaints, and building strong customer relationships. Gain practical skills and knowledge to excel in the competitive customer service industry. Take the next step in your career and enroll in OTHM Customer Service Level 2 Course today!

Enhance your customer service skills with the OTHM Customer Service Level 2 Course. This comprehensive program equips you with the knowledge and expertise to excel in a customer-facing role. Learn how to handle inquiries, resolve complaints, and build strong relationships with clients. Gain valuable insights into communication techniques and problem-solving strategies. Upon completion, you'll be prepared for a variety of roles in industries such as retail, hospitality, and telecommunications. Stand out in the competitive job market with a recognized qualification in customer service. Elevate your career prospects and make a positive impact on customer satisfaction. Enroll today and take your customer service skills to the next level. (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication skills
• Handling customer complaints
• Building customer relationships
• Teamwork in customer service
• Dealing with difficult customers
• Time management in customer service
• Customer service standards and procedures
• Using technology in customer service
• Monitoring and evaluating customer service performance

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Strong communication and problem-solving skills are essential.
Client Support Specialist Offer technical support, troubleshoot issues, and deliver exceptional service to clients. Proficiency in relevant software and systems is required.
Customer Experience Coordinator Manage customer interactions, analyze feedback, and implement strategies to enhance the overall customer experience. Strong organizational and analytical skills are necessary.
Sales Support Associate Assist the sales team with order processing, customer inquiries, and sales support activities. Knowledge of sales processes and CRM systems is beneficial.
Technical Customer Service Specialist Provide technical assistance, troubleshoot product issues, and offer solutions to customers. Proficiency in technical skills and product knowledge is required.

Key facts about OTHM Customer Service Level 2 Course

The OTHM Customer Service Level 2 Course is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. Participants will learn how to effectively communicate with customers, handle complaints, and provide exceptional service.
This course typically lasts for a duration of 6 months, allowing students to delve deep into various aspects of customer service and develop practical skills that are essential in the industry.
Upon completion of the OTHM Customer Service Level 2 Course, individuals will be well-prepared to pursue careers in a wide range of industries, including retail, hospitality, and telecommunications. The course is highly relevant in today's competitive job market, where excellent customer service is a key differentiator for businesses.
Overall, the OTHM Customer Service Level 2 Course offers a comprehensive curriculum that focuses on enhancing customer service skills, building strong relationships with clients, and ultimately driving business success. Participants can expect to gain valuable insights and practical experience that will set them apart in the industry.

Why this course?

The OTHM Customer Service Level 2 Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to a recent survey by UK Customer Satisfaction Index, 79% of customers are more likely to make a repeat purchase if they receive good customer service. This highlights the growing demand for skilled customer service professionals who can effectively engage with customers and enhance their overall experience. The OTHM Customer Service Level 2 Course equips learners with essential skills and knowledge required to excel in the field of customer service. From handling customer queries and complaints to building strong customer relationships, this course covers a wide range of topics that are highly relevant in today's competitive market. By completing this course, professionals can enhance their career prospects and stand out in the job market. Employers are increasingly looking for candidates with strong customer service skills, making this course a valuable asset for anyone looking to advance their career in this field. Overall, the OTHM Customer Service Level 2 Course addresses the current trends and industry needs in the UK market, making it a highly relevant and valuable qualification for both learners and professionals.
UK Customer Satisfaction Index 79%

Who should enrol in OTHM Customer Service Level 2 Course?

The ideal audience for the OTHM Customer Service Level 2 Course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for customer service representatives, call center agents, retail associates, and anyone in a client-facing role.
With 85% of UK consumers stating that they would pay more for a better customer experience, mastering customer service is essential for success in today's competitive market.