OTHM Contact Centre Operations Qualification

Friday, 13 February 2026 08:24:41

International Students can apply

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OTHM Contact Centre Operations Qualification

Overview

Enhance your career in customer service with OTHM Contact Centre Operations Qualification. Designed for individuals seeking to excel in contact centre roles, this qualification covers key aspects such as customer communication, problem-solving, and service delivery.
Develop essential skills in handling customer inquiries, resolving issues efficiently, and maintaining high service standards.
Equip yourself with the knowledge and expertise needed to succeed in the fast-paced contact centre environment.
Take the next step towards a rewarding career in customer service.
Explore the OTHM Contact Centre Operations Qualification today!

The OTHM Contact Centre Operations Qualification is a comprehensive program designed to equip individuals with the skills and knowledge needed to excel in the fast-paced world of customer service. This course covers a wide range of topics, including customer communication, problem-solving, and technology integration. Graduates can look forward to a rewarding career in various industries, such as telecommunications, retail, and hospitality. With a focus on practical skills and real-world scenarios, students will be well-prepared to handle the demands of a contact centre environment. Stand out in the competitive job market with this highly sought-after qualification. Enroll today and take the first step towards a successful career in customer service. (25)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding the Contact Centre Environment
• Customer Service Skills
• Communication Skills
• Teamwork in the Contact Centre
• Managing Customer Interactions
• Contact Centre Technology
• Quality Assurance in the Contact Centre
• Performance Management in the Contact Centre
• Problem Solving and Decision Making in the Contact Centre
• Contact Centre Legislation and Regulation

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information in a contact centre setting.
Call Centre Supervisor Manage a team of contact centre agents, monitor performance metrics, and ensure quality customer service.
Technical Support Specialist Assist customers with technical issues, troubleshoot problems, and provide solutions over the phone or online.
Sales Representative Promote products or services, generate leads, and close sales through outbound calls or inbound inquiries.
Quality Assurance Analyst Monitor and evaluate customer interactions, provide feedback to agents, and ensure compliance with company standards.

Key facts about OTHM Contact Centre Operations Qualification

The OTHM Contact Centre Operations Qualification is designed to equip individuals with the necessary skills and knowledge to excel in the contact centre industry. The course covers a range of topics, including customer service, communication skills, and problem-solving techniques.
Upon completion of the qualification, learners will be able to effectively manage customer interactions, handle inquiries and complaints, and contribute to the overall success of a contact centre. They will also develop a deep understanding of the importance of customer satisfaction and retention.
The duration of the OTHM Contact Centre Operations Qualification varies depending on the mode of study, with options for full-time, part-time, and online learning. This flexibility allows individuals to balance their studies with other commitments while still gaining valuable skills and qualifications.
The qualification is highly relevant to the contact centre industry, as it provides learners with practical skills that are directly applicable to roles within this sector. Graduates of the program will be well-prepared to pursue careers in customer service, telemarketing, and other contact centre-related roles, making them valuable assets to employers in this field.

Why this course?

The OTHM Contact Centre Operations Qualification holds significant importance in today's market, especially in the UK where the demand for skilled contact centre professionals is on the rise. According to recent statistics, the contact centre industry in the UK employs over 1.3 million people and contributes £26 billion to the economy annually. This highlights the crucial role that contact centres play in customer service and business operations. With the increasing emphasis on customer experience and satisfaction, companies are looking for qualified professionals who can effectively manage contact centre operations. The OTHM Contact Centre Operations Qualification equips learners with the necessary skills and knowledge to excel in this field, covering topics such as customer service, communication, problem-solving, and technology use. By obtaining this qualification, professionals can enhance their career prospects and stand out in a competitive job market. Employers value individuals with specialized training in contact centre operations, making this qualification highly sought after in today's industry. As the demand for exceptional customer service continues to grow, the OTHM Contact Centre Operations Qualification provides learners with the tools they need to succeed in this dynamic and fast-paced environment.

Who should enrol in OTHM Contact Centre Operations Qualification?

The ideal audience for the OTHM Contact Centre Operations Qualification are individuals looking to pursue a career in customer service or contact centre management.
This qualification is perfect for those who are interested in enhancing their communication skills, problem-solving abilities, and customer service knowledge.
With the contact centre industry growing rapidly in the UK, there is a high demand for skilled professionals in this field.
Whether you are a recent graduate or someone looking to switch careers, this qualification will provide you with the necessary skills and knowledge to excel in the contact centre industry.