OTHM Accredited Automotive Customer Service Course

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International Students can apply

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OTHM Accredited Automotive Customer Service Course

Overview

Enhance your automotive customer service skills with the OTHM Accredited Automotive Customer Service Course. Designed for professionals in the automotive industry, this course focuses on improving customer satisfaction, communication, and problem-solving. Learn how to provide exceptional service, handle difficult situations, and build long-lasting relationships with customers. Gain a competitive edge in the industry by mastering customer service techniques specific to the automotive sector. Take the first step towards advancing your career and enroll in this comprehensive course today!

Enroll in the OTHM Accredited Automotive Customer Service Course and kickstart your career in the dynamic automotive industry. This comprehensive program equips you with the essential skills to excel in customer service roles within the automotive sector. From handling customer inquiries to resolving complaints, you will learn how to provide exceptional service and build lasting relationships with clients. Upon completion, you will be prepared for a range of exciting career prospects, including customer service representative, service advisor, or parts specialist. Stand out in the competitive job market with an OTHM accreditation and take the first step towards a successful career in automotive customer service. (24)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service in the automotive industry
• Effective communication skills for automotive customer service
• Handling customer complaints and resolving conflicts
• Building and maintaining customer relationships
• Automotive product knowledge and technical skills
• Sales techniques and upselling in the automotive sector
• Legal and ethical considerations in automotive customer service
• Time management and organization in a fast-paced automotive environment
• Using technology and software for efficient customer service in the automotive industry
• Health and safety regulations in automotive customer service operations

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Automotive Service Advisor Provide customer service and advice on vehicle maintenance and repairs.
Customer Relations Specialist Handle customer inquiries, complaints, and feedback to ensure satisfaction.
Automotive Parts Specialist Assist customers in finding and purchasing the right parts for their vehicles.
Service Manager Oversee the operations of an automotive service department and ensure customer satisfaction.
Technical Support Representative Provide technical assistance to customers regarding vehicle issues and solutions.

Key facts about OTHM Accredited Automotive Customer Service Course

The OTHM Accredited Automotive Customer Service Course is designed to equip individuals with the necessary skills and knowledge to excel in the automotive industry. Participants will learn how to provide exceptional customer service in a car dealership or repair shop setting, enhancing customer satisfaction and loyalty.
This course typically lasts for a duration of 6 months, allowing students to delve deep into the intricacies of automotive customer service. Through a combination of theoretical learning and practical exercises, participants will develop a comprehensive understanding of customer service principles and their application in the automotive sector.
Upon completion of the course, graduates will be well-prepared to handle various customer service scenarios in the automotive industry, effectively resolving issues and exceeding customer expectations. This qualification is highly regarded by employers in the automotive sector, making graduates valuable assets to any organization.
Overall, the OTHM Accredited Automotive Customer Service Course offers a robust curriculum that is tailored to meet the demands of the automotive industry. With a focus on practical skills and industry-relevant knowledge, this course equips participants with the tools they need to succeed in a competitive and fast-paced environment.

Why this course?

The OTHM Accredited Automotive Customer Service Course holds significant importance in today's market due to the increasing demand for skilled professionals in the automotive industry. In the UK alone, the automotive sector contributes over £18.6 billion to the economy and employs more than 800,000 people. With such a large workforce, there is a growing need for individuals who possess specialized knowledge in customer service within this industry. According to recent statistics, customer service plays a crucial role in the success of automotive businesses, with 86% of customers willing to pay more for a better customer experience. This highlights the importance of having well-trained professionals who can provide exceptional service to customers in the automotive sector. By enrolling in an OTHM Accredited Automotive Customer Service Course, individuals can gain the necessary skills and knowledge to excel in this competitive industry. From understanding customer needs and expectations to resolving complaints effectively, this course equips learners with the tools they need to succeed in a customer-facing role within the automotive sector. Overall, the OTHM Accredited Automotive Customer Service Course is a valuable asset for individuals looking to advance their careers in the automotive industry and meet the growing demand for skilled customer service professionals.

Who should enrol in OTHM Accredited Automotive Customer Service Course?

The ideal audience for the OTHM Accredited Automotive Customer Service Course are individuals in the automotive industry looking to enhance their customer service skills.
This course is perfect for automotive professionals who want to improve their communication, problem-solving, and customer satisfaction abilities.
In the UK, the automotive industry employs over 800,000 people, making it a thriving sector with ample opportunities for career growth.
Whether you work in a car dealership, repair shop, or auto parts store, this course will provide you with the knowledge and skills needed to excel in your role.