OTHM AI-Enabled IT Support Automation Qualification

Wednesday, 11 February 2026 20:46:58

International Students can apply

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OTHM AI-Enabled IT Support Automation Qualification

Overview

OTHM's AI-Enabled IT Support Automation Qualification is designed for IT professionals seeking to enhance their skills in utilizing artificial intelligence for automating IT support processes. This qualification equips learners with the knowledge and practical skills needed to implement AI technologies in IT support environments, improving efficiency and customer satisfaction. By mastering AI algorithms, machine learning, and natural language processing, students will be able to streamline IT support operations and resolve issues more effectively. Take your IT career to the next level with OTHM's AI-Enabled IT Support Automation Qualification. Explore the possibilities today!

Experience the future of IT support with OTHM's AI-Enabled IT Support Automation Qualification. This cutting-edge course equips you with the skills to harness the power of artificial intelligence in streamlining IT support processes. Gain hands-on experience in implementing automation solutions, enhancing efficiency, and reducing downtime. Stand out in the competitive job market with a qualification that showcases your expertise in the latest technology trends. Unlock lucrative career prospects as an AI-enabled IT support specialist, IT automation engineer, or system analyst. Elevate your career with this unique qualification that combines technical knowledge with innovative AI solutions. Enroll now to shape the future of IT support! (10)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Introduction to Artificial Intelligence in IT Support Automation
• Fundamentals of Machine Learning
• Natural Language Processing for IT Support
• Data Analytics for IT Support Automation
• AI-Enabled Chatbots for IT Support
• Automation Tools and Technologies
• IT Service Management in AI-Enabled Environments
• Ethics and Governance in AI for IT Support
• Project Management for AI-Enabled IT Support Automation
• Capstone Project: Implementing AI-Enabled IT Support Automation

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

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Career path

Career Opportunity Description
AI-Enabled IT Support Specialist Utilize AI technologies to provide efficient and effective IT support to users, resolving technical issues and improving system performance.
Automation Engineer Design, develop, and implement automated solutions for IT support processes, reducing manual intervention and enhancing productivity.
Machine Learning Analyst Analyze data patterns and trends using machine learning algorithms to optimize IT support operations and predict potential issues.
Chatbot Developer Create conversational AI chatbots for IT support platforms, enabling users to receive instant assistance and guidance for technical queries.
IT Service Desk Manager Oversee the IT service desk operations, ensuring smooth delivery of support services and implementing AI-driven automation for efficiency.

Key facts about OTHM AI-Enabled IT Support Automation Qualification

The OTHM AI-Enabled IT Support Automation Qualification is designed to equip learners with the necessary skills to leverage artificial intelligence in IT support processes. The course focuses on developing competencies in utilizing AI technologies to automate routine IT tasks, enhance troubleshooting efficiency, and improve overall service delivery.
Participants can expect to gain a deep understanding of AI concepts, machine learning algorithms, and natural language processing techniques within an IT support context. By the end of the program, learners will be proficient in implementing AI-driven solutions to streamline IT operations, reduce response times, and enhance user satisfaction.
The duration of the OTHM AI-Enabled IT Support Automation Qualification typically ranges from 6 to 12 months, depending on the learning pace and mode of study. The course is structured to provide a comprehensive overview of AI applications in IT support while allowing participants to delve into practical case studies and hands-on projects.
This qualification is highly relevant to professionals working in the IT support industry, including help desk technicians, system administrators, and IT support specialists. By acquiring AI-enabled IT support automation skills, individuals can stay ahead of industry trends, improve operational efficiency, and deliver superior customer service in a rapidly evolving technological landscape.

Why this course?

The OTHM AI-Enabled IT Support Automation Qualification holds immense significance in today's market as businesses increasingly rely on technology to streamline operations and enhance customer experiences. In the UK alone, the demand for IT professionals with expertise in AI and automation is on the rise, with a projected growth rate of 12% by 2028 according to the Office for National Statistics. This qualification equips learners with the skills and knowledge needed to effectively implement AI-driven solutions in IT support processes, enabling organizations to improve efficiency, reduce costs, and deliver faster resolution times for technical issues. With the rapid advancements in AI technology, professionals who are proficient in AI-enabled IT support automation are in high demand across various industries. By obtaining this qualification, individuals can stay ahead of the curve and position themselves as valuable assets in the job market. The practical training and hands-on experience provided through this qualification make it a valuable investment for both aspiring IT professionals and seasoned experts looking to upskill in a rapidly evolving industry.

Who should enrol in OTHM AI-Enabled IT Support Automation Qualification?

The ideal audience for OTHM AI-Enabled IT Support Automation Qualification are individuals looking to enhance their IT skills and advance their careers in the field of IT support. This qualification is perfect for IT professionals seeking to stay ahead in the rapidly evolving technology landscape.
In the UK, the demand for IT professionals is on the rise, with an estimated 129,000 job openings in the tech sector. By obtaining this qualification, learners can position themselves as valuable assets in the job market.
Whether you are a recent graduate looking to kickstart your IT career or an experienced professional wanting to upskill, this qualification will provide you with the knowledge and expertise needed to succeed in the competitive IT industry.