OTHM AI for Customer Relationship Management qualification

Saturday, 14 February 2026 01:46:32

International Students can apply

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OTHM AI for Customer Relationship Management qualification

Overview

Enhance your skills in Customer Relationship Management with OTHM's AI qualification. Designed for professionals seeking to leverage artificial intelligence in managing customer interactions effectively.
Learn how to analyze customer data, personalize marketing strategies, and improve customer satisfaction using cutting-edge AI technologies.
Gain a competitive edge in the digital age by mastering AI tools for CRM.
Join the growing community of AI-driven CRM experts and propel your career to new heights.
Take the first step towards becoming a proficient AI CRM specialist with OTHM.
Explore the program today and unlock endless possibilities in the world of customer relationship management.

Embark on a transformative journey with the OTHM AI for Customer Relationship Management qualification. This cutting-edge course equips you with the skills to revolutionize customer interactions using artificial intelligence. Gain a deep understanding of AI technologies and their application in enhancing customer experiences. Stand out in the competitive job market with this specialized qualification, opening doors to lucrative career opportunities in CRM and AI-driven industries. The OTHM AI for Customer Relationship Management course offers hands-on experience with industry-relevant projects, ensuring you are ready to tackle real-world challenges. Elevate your career prospects and become a sought-after professional in the dynamic field of AI-powered CRM. (18)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding Artificial Intelligence in Customer Relationship Management
• Implementing AI strategies for customer engagement
• Data analytics and AI in CRM
• AI tools and technologies for CRM
• Ethical considerations in AI for CRM
• Integrating AI with existing CRM systems
• Customer segmentation and targeting using AI
• Personalization and customization with AI in CRM
• Evaluating the effectiveness of AI in CRM
• Future trends and developments in AI for CRM

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager Responsible for building and maintaining relationships with customers, ensuring their needs are met and resolving any issues that may arise. Utilize AI tools to enhance customer experience and drive sales.
AI Sales Specialist Utilize AI technology to analyze customer data and behavior, identify sales opportunities, and develop targeted strategies to increase revenue and customer retention.
Customer Insights Analyst Use AI tools to analyze customer data and feedback, identify trends and patterns, and provide actionable insights to improve customer satisfaction and loyalty.
AI Marketing Coordinator Develop and implement AI-driven marketing campaigns to target specific customer segments, personalize messaging, and optimize customer engagement and conversion rates.
AI Customer Service Specialist Utilize AI chatbots and virtual assistants to provide real-time customer support, resolve inquiries efficiently, and enhance overall customer satisfaction and loyalty.

Key facts about OTHM AI for Customer Relationship Management qualification

The OTHM AI for Customer Relationship Management qualification focuses on equipping learners with the knowledge and skills to utilize artificial intelligence in enhancing customer relationships. The course covers topics such as AI applications in CRM, data analytics, and customer segmentation.
Upon completion of the program, students will be able to implement AI tools to analyze customer data effectively, personalize marketing strategies, and improve customer satisfaction. They will also learn how to integrate AI technologies into existing CRM systems to streamline processes and enhance customer interactions.
The duration of the OTHM AI for Customer Relationship Management qualification typically ranges from 6 to 12 months, depending on the mode of study and individual learning pace. The course is designed to be flexible and accessible to working professionals seeking to upskill in the field of CRM with AI.
This qualification is highly relevant to industries such as marketing, sales, customer service, and business development, where AI is increasingly being used to optimize customer engagement and drive business growth. Graduates of the program will be well-equipped to meet the evolving demands of the industry and contribute to the success of their organizations through AI-driven CRM strategies.

Why this course?

The OTHM AI for Customer Relationship Management qualification holds immense significance in today's market, especially in the UK where customer relationship management is a key focus for businesses. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the importance of effective CRM strategies. With the rise of artificial intelligence in the business world, professionals with expertise in AI for CRM are in high demand. The OTHM qualification equips learners with the knowledge and skills to leverage AI technologies to enhance customer relationships, improve customer satisfaction, and drive business growth. In a competitive market where customer loyalty is crucial, businesses are increasingly turning to AI-powered CRM solutions to gain a competitive edge. Professionals with a qualification in OTHM AI for CRM are well-positioned to meet this growing demand and drive innovation in customer relationship management. By obtaining this qualification, learners can stay ahead of industry trends, meet the evolving needs of businesses, and advance their careers in the fast-paced world of customer relationship management.

Who should enrol in OTHM AI for Customer Relationship Management qualification?

The ideal audience for OTHM AI for Customer Relationship Management qualification are professionals in the UK looking to enhance their skills in artificial intelligence and customer relationship management.
This qualification is perfect for individuals working in customer service, sales, marketing, or business development roles who want to leverage AI technology to improve customer interactions and drive business growth.
According to a recent study, 75% of UK businesses believe that AI will be fundamental in the future of customer service, making this qualification highly relevant and valuable for those looking to stay ahead in the industry.