OFQual accredited Level 2 Customer Service Diploma

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International Students can apply

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OFQual accredited Level 2 Customer Service Diploma

Overview

Customer Service Diploma:

Gain essential skills in communication, problem-solving, and customer satisfaction with our OFQual accredited Level 2 Customer Service Diploma. Designed for individuals seeking to excel in roles within retail, hospitality, and call centers, this comprehensive program equips learners with the knowledge and expertise to deliver exceptional service. From handling inquiries to resolving complaints, this course covers all aspects of customer interaction. Enhance your career prospects and stand out in a competitive job market by enrolling today!


Take the first step towards becoming a customer service expert!

Embark on a rewarding career in customer service with our OFQual accredited Level 2 Customer Service Diploma. Gain essential skills in communication, problem-solving, and relationship-building to excel in this dynamic field. This comprehensive course offers practical training, industry insights, and real-world scenarios to prepare you for success. Upon completion, you'll be equipped to handle diverse customer needs, enhance customer satisfaction, and drive business growth. Stand out to employers with a recognized qualification and unlock a range of exciting career prospects in retail, hospitality, call centers, and more. Take the first step towards a fulfilling customer service career today! (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Demonstrate understanding of customer service
• Understand how to communicate effectively with customers
• Understand how to handle customer complaints
• Understand the principles of customer service
• Understand how to develop customer relationships
• Understand how to manage customer expectations
• Understand how to deal with difficult customers
• Understand how to work in a customer service environment
• Understand how to deliver excellent customer service
• Understand how to promote products and services to customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Interact with customers to provide information, resolve issues, and ensure satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Communication, Problem-solving.
Call Center Agent Handle inbound and outbound calls to assist customers with inquiries, orders, and complaints. Primary keywords: Call Center, Agent. Secondary keywords: Communication, Multitasking.
Retail Sales Associate Assist customers in retail settings by providing product information, processing transactions, and offering assistance. Primary keywords: Retail, Sales Associate. Secondary keywords: Customer Interaction, Product Knowledge.
Guest Services Coordinator Manage guest experiences at hotels, resorts, or event venues by addressing needs, handling requests, and ensuring satisfaction. Primary keywords: Guest Services, Coordinator. Secondary keywords: Hospitality, Problem-solving.
Client Support Specialist Provide technical support and assistance to clients with software, hardware, or service-related issues. Primary keywords: Client Support, Specialist. Secondary keywords: Technical Support, Problem-solving.

Key facts about OFQual accredited Level 2 Customer Service Diploma

The OFQual accredited Level 2 Customer Service Diploma is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the diploma, learners will be able to demonstrate proficiency in delivering high-quality customer service, handling challenging situations with professionalism, and building positive relationships with customers.
The duration of the Level 2 Customer Service Diploma varies depending on the learning provider, but typically ranges from 6 to 12 months. The course is delivered through a combination of online modules, assessments, and practical exercises to ensure a comprehensive learning experience.
This qualification is highly relevant across various industries, including retail, hospitality, call centers, and healthcare. Employers value individuals with strong customer service skills, making this diploma a valuable asset for those seeking to advance their careers in customer-facing roles.
Overall, the OFQual accredited Level 2 Customer Service Diploma provides a solid foundation for individuals looking to enhance their customer service skills and excel in their professional endeavors.

Why this course?

The OFQual accredited Level 2 Customer Service Diploma holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. Having a Level 2 Customer Service Diploma not only demonstrates a commitment to providing excellent customer service but also equips individuals with the necessary skills to effectively handle customer inquiries, complaints, and feedback. In fact, 70% of UK consumers say that good customer service has a significant impact on their loyalty to a brand. Employers are increasingly looking for candidates with formal qualifications in customer service to ensure that their customers receive the best possible experience. This diploma not only enhances job prospects but also opens up opportunities for career advancement in various industries such as retail, hospitality, and telecommunications. By obtaining an OFQual accredited Level 2 Customer Service Diploma, individuals can stay ahead of the competition and meet the growing demands of the industry, ultimately leading to greater success in today's competitive market.
Statistic Percentage
Consumers who switched to a competitor due to poor customer experience 89%
Consumers who say good customer service impacts brand loyalty 70%

Who should enrol in OFQual accredited Level 2 Customer Service Diploma?

Ideal Audience for OFQual Accredited Level 2 Customer Service Diploma | Audience | Description | |----------|-------------| | Individuals seeking | This diploma is perfect for individuals looking to enhance their customer service skills and advance their career in the UK. With 85% of UK consumers stating that they would pay more for a better customer experience, there is a growing demand for skilled customer service professionals. | | Entry-level professionals | If you are just starting out in the customer service industry, this diploma will provide you with the foundational knowledge and practical skills needed to excel in your role. | | Career changers | For those looking to transition into a customer service role from a different field, this diploma offers a comprehensive understanding of customer service principles and best practices. | | Upwardly mobile employees | If you are already working in customer service and aiming for a promotion, this diploma will help you stand out as a top candidate with its OFQual accreditation and industry-recognized curriculum. |