NVQ in Contact Centre Operations

Monday, 16 February 2026 17:55:38

International Students can apply

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NVQ in Contact Centre Operations

Overview

The NVQ in Contact Centre Operations is a comprehensive qualification designed for individuals working in customer service roles within contact centres. This program focuses on developing essential skills such as communication, problem-solving, and conflict resolution to enhance customer satisfaction and retention. Ideal for contact centre agents, team leaders, and managers, this NVQ equips learners with the knowledge and expertise needed to excel in a fast-paced and dynamic environment. Take your career to the next level and become a valuable asset in the contact centre industry. Explore the NVQ in Contact Centre Operations today!

Embark on a rewarding career in customer service with an NVQ in Contact Centre Operations. This comprehensive course equips you with the essential skills to excel in a fast-paced contact center environment. Learn how to handle customer inquiries efficiently, resolve issues effectively, and enhance overall customer satisfaction. With industry-recognized certification, you'll open doors to a wide range of job opportunities in various sectors. Gain practical experience through real-world simulations and hands-on training. Elevate your career prospects and stand out in the competitive job market with this valuable qualification. Take the first step towards a successful career in customer service today! (40)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate effectively with customers
• Provide customer service
• Process information about customers
• Resolve customer service problems
• Use communication systems
• Develop customer relationships
• Manage personal performance and development
• Maintain customer service through effective handover
• Use questioning techniques when delivering customer service
• Maintain customer service standards

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Contact Centre Team Leader Lead a team of contact centre agents to ensure efficient operations and high customer satisfaction. Keywords: Team Leader, Contact Centre, Customer Satisfaction.
Inbound Customer Service Representative Handle incoming customer inquiries, provide solutions, and ensure positive customer experiences. Keywords: Inbound, Customer Service, Solutions.
Outbound Sales Agent Make outbound calls to potential customers, promote products or services, and achieve sales targets. Keywords: Outbound, Sales, Targets.
Contact Centre Quality Analyst Monitor and evaluate contact centre interactions to ensure adherence to quality standards and provide feedback for improvement. Keywords: Quality Analyst, Evaluation, Feedback.
Contact Centre Operations Manager Oversee the overall operations of a contact centre, including staffing, performance management, and strategic planning. Keywords: Operations Manager, Staffing, Strategic Planning.

Key facts about NVQ in Contact Centre Operations

NVQ in Contact Centre Operations is a vocational qualification designed to equip individuals with the necessary skills and knowledge to excel in the contact centre industry. The learning outcomes of this NVQ include understanding customer service principles, effective communication techniques, and problem-solving strategies within a contact centre environment.
The duration of the NVQ in Contact Centre Operations varies depending on the level of qualification pursued, ranging from a few months to a year. Learners can choose from different levels, such as Level 2 for entry-level roles and Level 3 for supervisory positions, to match their career goals and experience.
This qualification is highly relevant to the contact centre industry, as it provides learners with practical skills that are directly applicable to their roles. Employers value NVQ holders for their ability to deliver exceptional customer service, handle inquiries efficiently, and contribute to the overall success of the contact centre.
Overall, NVQ in Contact Centre Operations is a valuable qualification for individuals looking to advance their careers in the contact centre industry. By completing this NVQ, learners can enhance their employability, improve their job performance, and progress to higher-level roles within the sector.

Why this course?

NVQ qualifications in Contact Centre Operations play a crucial role in today's market, especially in the UK where the contact centre industry is booming. According to recent statistics, the UK contact centre industry employs over 1.3 million people, making it one of the largest industries in the country. With the increasing demand for skilled professionals in this sector, having an NVQ qualification in Contact Centre Operations can significantly enhance one's career prospects. Employers in the contact centre industry are increasingly looking for candidates with formal qualifications that demonstrate their knowledge and skills in areas such as customer service, communication, and problem-solving. An NVQ in Contact Centre Operations provides learners with practical, hands-on training that is directly applicable to the demands of the industry. This not only makes them more attractive to employers but also equips them with the necessary skills to excel in their roles. In today's competitive job market, having an NVQ qualification in Contact Centre Operations can give professionals a competitive edge and open up new opportunities for career advancement. By staying up-to-date with industry trends and meeting the evolving needs of employers, NVQ qualifications continue to be highly relevant and valuable in the contact centre industry.
UK Contact Centre Industry Statistics
Employment: Over 1.3 million people

Who should enrol in NVQ in Contact Centre Operations?

Ideal Audience for NVQ in Contact Centre Operations
Are you looking to enhance your career prospects in the contact centre industry? The NVQ in Contact Centre Operations is perfect for individuals seeking to develop their customer service skills and advance in their roles. With over 4 million people employed in customer service roles in the UK alone, this qualification can give you a competitive edge in the job market.