NVQ Contact Centre Operations Course

Friday, 13 February 2026 03:46:01

International Students can apply

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NVQ Contact Centre Operations Course

Overview

The NVQ Contact Centre Operations Course is designed to equip individuals with the skills and knowledge needed to excel in the fast-paced world of customer service. This course is ideal for aspiring contact centre professionals looking to enhance their communication, problem-solving, and customer service skills.
Through a combination of theoretical learning and practical experience, students will learn how to handle customer inquiries, resolve complaints, and provide exceptional service.
Join us on this journey to become a proficient contact centre operator and take your career to new heights.
Enroll now and unlock your potential in the dynamic field of contact centre operations!

Embark on a transformative journey with our NVQ Contact Centre Operations Course and unlock a world of endless opportunities in the dynamic customer service industry. Gain practical skills in communication, problem-solving, and customer relationship management through hands-on training and real-world scenarios. Elevate your career prospects with a recognized qualification that opens doors to a multitude of roles in contact centers, customer service departments, and beyond. Our industry-experienced instructors will guide you every step of the way, ensuring you are equipped with the knowledge and confidence to excel in this fast-paced environment. Enroll today and take the first step towards a rewarding and fulfilling career in customer service. (10)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Communicate verbally with customers
• Communicate with customers in writing
• Deal with customers face to face
• Make telephone calls to customers
• Use communication systems
• Use customer service as a competitive tool
• Develop customer relationships

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information in a contact center setting.
Call Center Agent Make outbound calls to customers, answer incoming calls, and assist with sales or customer service.
Technical Support Specialist Provide technical assistance and support to customers experiencing issues with products or services.
Sales Representative Promote and sell products or services over the phone, email, or chat to potential customers.
Quality Assurance Analyst Monitor and evaluate customer interactions to ensure compliance with company standards and improve service quality.

Key facts about NVQ Contact Centre Operations Course

The NVQ Contact Centre Operations Course is designed to equip individuals with the necessary skills and knowledge to excel in the contact centre industry. Participants will learn how to effectively communicate with customers, handle inquiries and complaints, and use various communication channels such as phone, email, and chat.
The course typically lasts for 6-12 months, depending on the level of qualification being pursued. Participants will undergo both theoretical and practical training, including role-playing scenarios and real-life case studies to enhance their problem-solving and decision-making skills.
Upon completion of the NVQ Contact Centre Operations Course, participants will be able to demonstrate proficiency in customer service, conflict resolution, and time management. They will also be equipped with the necessary skills to work in various contact centre roles, such as customer service representatives, team leaders, and quality assurance specialists.
The NVQ Contact Centre Operations Course is highly relevant to the contact centre industry, as it provides participants with the essential skills and knowledge needed to succeed in a fast-paced and customer-focused environment. Graduates of the course will be well-prepared to meet the demands of the industry and contribute effectively to the success of their organizations.

Why this course?

The NVQ Contact Centre Operations Course holds immense significance in today's market, especially in the UK where the contact centre industry is booming. According to recent statistics, the UK contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. With the rise of customer service expectations and the increasing demand for efficient communication channels, the need for skilled contact centre professionals is at an all-time high. The NVQ Contact Centre Operations Course equips individuals with the necessary skills and knowledge to excel in this fast-paced industry. From handling customer inquiries to managing complex systems and technologies, this course covers a wide range of topics essential for success in a contact centre environment. Employers are actively seeking candidates with NVQ qualifications, as it demonstrates a commitment to professional development and a high level of competency in the field. By enrolling in the NVQ Contact Centre Operations Course, learners can stay ahead of the curve and position themselves as valuable assets in the competitive job market. With a focus on practical skills and real-world scenarios, this course prepares individuals for the challenges and opportunities present in today's contact centre industry.

Who should enrol in NVQ Contact Centre Operations Course?

The ideal audience for the NVQ Contact Centre Operations Course are individuals looking to enhance their customer service skills and advance their career in the contact centre industry.
This course is perfect for those who are seeking to improve their communication abilities, problem-solving skills, and overall efficiency in handling customer inquiries.
With the contact centre industry booming in the UK, there is a high demand for skilled professionals who can provide exceptional customer service.
By enrolling in this course, learners will gain valuable knowledge and practical experience that will set them apart in a competitive job market.