NVQ Contact Centre Operations

Saturday, 14 February 2026 22:28:10

International Students can apply

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NVQ Contact Centre Operations

Overview

NVQ Contact Centre Operations

Designed for individuals working in customer service roles, this qualification focuses on developing essential skills in communication, problem-solving, and customer relationship management. Learners will gain knowledge in handling inquiries, resolving complaints, and utilizing technology to enhance customer experience. The course covers topics such as call handling techniques, data protection, and performance monitoring. Ideal for contact centre agents, team leaders, and supervisors looking to advance their career in the customer service industry. Take the next step in your professional development and enroll in NVQ Contact Centre Operations today!

Embark on a rewarding career in customer service with our NVQ Contact Centre Operations course. Gain essential skills in communication, problem-solving, and conflict resolution to excel in this fast-paced industry. With hands-on training and real-world scenarios, you'll be prepared to handle any situation with confidence. Graduates can look forward to a variety of career prospects, including customer service representative, team leader, or even contact centre manager. Stand out in the competitive job market with a recognized qualification that showcases your expertise. Enroll today and take the first step towards a successful career in contact centre operations. (30)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate effectively with customers
• Provide customer service
• Process information about customers
• Resolve customer service problems
• Use communication systems
• Develop customer relationships
• Manage personal performance and development
• Work with others in a contact centre
• Follow security and safety procedures
• Maintain customer service through effective handover

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Contact Centre Team Leader Lead a team of contact centre agents to ensure high-quality customer service and achieve performance targets.
Inbound Customer Service Representative Handle incoming customer inquiries, resolve issues, and provide information about products or services.
Outbound Sales Agent Make outbound calls to potential customers to promote products or services and generate sales leads.
Contact Centre Quality Analyst Monitor and evaluate contact centre interactions to ensure compliance with quality standards and provide feedback for improvement.
Contact Centre Operations Manager Oversee the overall operations of a contact centre, including staffing, training, and performance management.

Key facts about NVQ Contact Centre Operations

NVQ Contact Centre Operations is a qualification designed to equip individuals with the necessary skills and knowledge to excel in a contact centre environment. The learning outcomes of this course typically include understanding customer service principles, effective communication techniques, and problem-solving strategies.
The duration of an NVQ Contact Centre Operations course can vary depending on the level of qualification being pursued. Generally, it can take anywhere from a few months to a year to complete, with a combination of theoretical learning and practical assessments.
This qualification is highly relevant to the contact centre industry, as it provides learners with the tools to deliver exceptional customer service, handle inquiries efficiently, and contribute to the overall success of the organization. Graduates of NVQ Contact Centre Operations are well-equipped to pursue roles such as customer service representatives, call centre agents, and team leaders.
Overall, NVQ Contact Centre Operations is a valuable qualification for individuals looking to kickstart or advance their career in the contact centre industry. It offers a comprehensive understanding of key concepts and practical skills that are essential for success in this fast-paced and customer-focused environment.

Why this course?

NVQ Contact Centre Operations is a highly significant qualification in today's market, especially in the UK where the contact centre industry is booming. According to recent statistics, the UK contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. With the rise of customer service expectations and the increasing demand for efficient communication channels, the need for skilled contact centre professionals is at an all-time high. Having an NVQ qualification in Contact Centre Operations not only demonstrates a high level of competency and expertise in customer service but also opens up a wide range of career opportunities in the industry. Employers are actively seeking individuals with NVQ qualifications as they are seen as valuable assets who can effectively handle customer interactions, resolve issues, and contribute to overall business success. In today's competitive market, having an NVQ Contact Centre Operations qualification can give professionals a competitive edge and enhance their career prospects. It equips learners with the necessary skills and knowledge to excel in a fast-paced and dynamic industry, making them highly sought after by employers.

Who should enrol in NVQ Contact Centre Operations?

The ideal audience for NVQ Contact Centre Operations are individuals looking to advance their career in customer service.
This qualification is perfect for those who are currently working in a contact centre or aspire to work in one.
In the UK, the contact centre industry employs over 1.3 million people, making it a thriving sector with ample job opportunities.
If you enjoy helping customers, problem-solving, and working in a fast-paced environment, this NVQ is tailored for you.