Level 3 Customer Service Diploma Courses & Training

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International Students can apply

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Level 3 Customer Service Diploma Courses & Training

Overview

Level 3 Customer Service Diploma Courses & Training

Designed for individuals seeking to enhance their customer service skills, this comprehensive program covers topics such as communication, problem-solving, and conflict resolution. Ideal for aspiring customer service professionals or those looking to advance their careers in the field. Gain practical knowledge and hands-on experience to excel in various customer-facing roles. Develop essential skills to deliver exceptional service and build strong relationships with customers. Take your career to the next level with our Level 3 Customer Service Diploma Courses & Training.


Ready to elevate your customer service skills? Enroll now and unlock your potential!

Embark on a transformative journey with our Level 3 Customer Service Diploma Courses & Training and unlock a world of opportunities in the dynamic field of customer service. Gain essential skills in communication, problem-solving, and conflict resolution, equipping you to excel in various industries. Our comprehensive curriculum covers customer relationship management, service recovery, and effective complaint handling, setting you apart as a top candidate in the job market. With a Level 3 Customer Service Diploma in hand, you can pursue rewarding careers as a customer service representative, client relations manager, or customer experience specialist. Elevate your professional profile and open doors to success today! (6)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Demonstrate understanding of customer service
• Demonstrate understanding of the rules that impact on improvements in customer service
• Demonstrate understanding of the customer service environment
• Demonstrate understanding of the principles that underpin customer service
• Demonstrate understanding of the customer service process
• Demonstrate understanding of the customer service delivery
• Demonstrate understanding of the customer service improvement
• Demonstrate understanding of the customer service performance

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information. Primary keywords: Customer Service, Representative. Secondary keywords: Communication, Problem-solving.
Call Center Agent Answer incoming calls, assist customers with their inquiries, and provide solutions to their issues. Primary keywords: Call Center, Agent. Secondary keywords: Communication, Problem-solving.
Client Success Manager Build and maintain relationships with clients, ensure their satisfaction, and identify opportunities for upselling. Primary keywords: Client Success, Manager. Secondary keywords: Relationship Management, Upselling.
Technical Support Specialist Provide technical assistance to customers, troubleshoot issues, and escalate complex problems to the appropriate teams. Primary keywords: Technical Support, Specialist. Secondary keywords: Troubleshooting, Escalation.
Customer Experience Coordinator Enhance customer experience by analyzing feedback, implementing improvements, and monitoring satisfaction levels. Primary keywords: Customer Experience, Coordinator. Secondary keywords: Feedback Analysis, Satisfaction Monitoring.

Key facts about Level 3 Customer Service Diploma Courses & Training

Level 3 Customer Service Diploma courses and training are designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes typically include understanding customer needs, effective communication techniques, problem-solving strategies, and conflict resolution skills.
These courses usually have a duration of around 6-12 months, depending on the mode of study and the institution offering the training. Students can expect to engage in a combination of theoretical learning and practical exercises to enhance their customer service capabilities.
The Level 3 Customer Service Diploma is highly relevant across various industries, including retail, hospitality, healthcare, and telecommunications. Employers value individuals with a strong customer service background, making this qualification a valuable asset for career advancement and job opportunities.
Overall, completing a Level 3 Customer Service Diploma course can significantly enhance one's employability and open doors to a wide range of customer-facing roles in today's competitive job market.

Why this course?

Level 3 Customer Service Diploma Courses & Training play a crucial role in today's market, where customer satisfaction is paramount for businesses to thrive. In the UK, statistics show that 89% of consumers have stopped doing business with a company after experiencing poor customer service. This highlights the importance of well-trained customer service professionals who can effectively address customer needs and concerns. According to a recent survey, 72% of customers expect customer service representatives to know their purchase history and preferences when they contact a company for assistance. This underscores the need for employees with a Level 3 Customer Service Diploma who are equipped with the skills and knowledge to provide personalized and efficient service. In today's competitive market, businesses are increasingly focusing on delivering exceptional customer experiences to differentiate themselves from their competitors. This has led to a growing demand for qualified customer service professionals who can deliver high-quality service and build strong customer relationships. By enrolling in a Level 3 Customer Service Diploma course, individuals can gain the necessary expertise to excel in this field and meet the evolving demands of the industry. With the right training, professionals can enhance their career prospects and contribute to the success of their organizations in today's customer-centric market.
Statistic Percentage
Consumers who stopped doing business after poor customer service 89%
Customers expecting representatives to know their purchase history 72%

Who should enrol in Level 3 Customer Service Diploma Courses & Training?

The ideal audience for Level 3 Customer Service Diploma Courses & Training are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for customer service representatives, call center agents, and retail professionals who want to improve their communication, problem-solving, and conflict resolution abilities.
According to recent statistics, 85% of UK consumers say that customer service plays a significant role in their choice of brand loyalty, making this training essential for those in customer-facing roles.
Whether you are just starting in the industry or looking to upskill, this diploma course will provide you with the knowledge and practical skills needed to excel in the competitive customer service sector.