Level 2 Diploma in Customer Service Qualifi

Friday, 25 April 2025 12:57:20

International Students can apply

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Level 2 Diploma in Customer Service Qualifi

Overview

The Level 2 Diploma in Customer Service Qualification

is designed for individuals

seeking to enhance their skills in customer service,

including communication, problem-solving, and relationship-building.

This qualification is ideal for those

working in retail, hospitality, or call centers,

looking to improve customer satisfaction and loyalty.

By completing this diploma,

learners will gain valuable knowledge and practical experience

to excel in a customer-facing role.

Take the next step in your career

and enroll in the Level 2 Diploma in Customer Service Qualification today!

Embark on a rewarding career in customer service with our Level 2 Diploma in Customer Service Qualifi. Gain essential skills in communication, problem-solving, and relationship-building to excel in various industries. This comprehensive course offers hands-on training, industry-recognized qualifications, and practical experience to kickstart your career. Unlock exciting opportunities in retail, hospitality, and call centers with this versatile qualification. Our experienced instructors will guide you through real-world scenarios and equip you with the tools to deliver exceptional customer experiences. Elevate your professional profile and open doors to a successful future in customer service with this dynamic diploma. Apply now and take the first step towards a fulfilling career. (15)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Demonstrate understanding of customer service
• Demonstrate understanding of the rules that impact on improvements in customer service
• Demonstrate understanding of the customer service environment
• Demonstrate understanding of working in a customer service environment
• Demonstrate understanding of the principles of customer service
• Demonstrate understanding of the customer service delivery processes and procedures
• Demonstrate understanding of the customer service delivery environment
• Demonstrate understanding of the customer service delivery processes and procedures in a contact centre

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Support. Secondary keywords: Inquiries, Satisfaction.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and promote client loyalty. Primary keywords: Client Relations, Relationships. Secondary keywords: Needs, Loyalty.
Sales Support Coordinator Assist sales team with administrative tasks, coordinate sales activities, and provide customer support. Primary keywords: Sales Support, Coordinator. Secondary keywords: Administrative Tasks, Activities.
Customer Experience Manager Oversee customer interactions, analyze feedback, and implement strategies to enhance customer experience. Primary keywords: Customer Experience, Manager. Secondary keywords: Interactions, Feedback.
Technical Support Specialist Provide technical assistance to customers, troubleshoot issues, and ensure smooth operation of products or services. Primary keywords: Technical Support, Specialist. Secondary keywords: Assistance, Troubleshoot.

Key facts about Level 2 Diploma in Customer Service Qualifi

The Level 2 Diploma in Customer Service Qualification is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this diploma include understanding customer service principles, effective communication techniques, and resolving customer queries efficiently.
This qualification typically takes around 12 months to complete, although the duration may vary depending on the learning pace of the individual. The course is structured to provide a comprehensive understanding of customer service practices and strategies, preparing learners for real-world scenarios.
The Level 2 Diploma in Customer Service Qualification is highly relevant across various industries, as exceptional customer service is a crucial aspect of any successful business. Graduates of this diploma can pursue careers in retail, hospitality, call centers, and other customer-facing roles. The skills acquired through this qualification are transferable and can be applied in a wide range of professional settings.
Overall, the Level 2 Diploma in Customer Service Qualification offers a solid foundation for individuals looking to kickstart their career in customer service and enhance their employability in the competitive job market.

Why this course?

The Level 2 Diploma in Customer Service Qualification holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals. This qualification equips individuals with the necessary skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive market where customer loyalty is key, having a Level 2 Diploma in Customer Service can set individuals apart from their peers and enhance their career prospects. Employers are increasingly seeking candidates with formal qualifications in customer service, making this diploma highly valuable in today's job market. With the rise of online reviews and social media, businesses are under more scrutiny than ever before, emphasizing the need for well-trained customer service professionals. By obtaining a Level 2 Diploma in Customer Service, individuals can demonstrate their commitment to providing exceptional customer experiences and stand out in a crowded job market. This qualification not only benefits individuals looking to advance their careers but also helps businesses improve customer satisfaction and loyalty.

Who should enrol in Level 2 Diploma in Customer Service Qualifi?

The ideal audience for the Level 2 Diploma in Customer Service Qualification are individuals looking to enhance their customer service skills and advance their career in the service industry. This qualification is perfect for those who are passionate about providing excellent customer experiences and want to stand out in a competitive job market.

According to UK-specific statistics, the demand for customer service professionals is on the rise, with an estimated 2.7 million people employed in customer service roles across the country. By obtaining this diploma, learners can increase their employability and open up opportunities for career progression.