Level 2 Diploma in Customer Service

Tuesday, 29 April 2025 03:43:38

International Students can apply

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Level 2 Diploma in Customer Service

Overview

The Level 2 Diploma in Customer Service

is designed to equip individuals

with essential skills and knowledge

to excel in customer-facing roles.


Targeted towards aspiring customer service professionals,

this qualification covers areas such as communication,

problem-solving, and building customer relationships.


By completing this diploma,

you will enhance your employability

and be prepared to deliver exceptional customer experiences.


Take the first step towards a rewarding career in customer service

by enrolling in the Level 2 Diploma today!

Embark on a rewarding journey with our Level 2 Diploma in Customer Service and unlock endless opportunities in the dynamic world of customer relations. Gain essential skills in communication, problem-solving, and conflict resolution to excel in various industries. This comprehensive course equips you with the knowledge to deliver exceptional customer experiences and build lasting relationships. Stand out in the competitive job market with a recognized qualification that opens doors to diverse career prospects in retail, hospitality, and more. Benefit from practical training, expert guidance, and real-world scenarios to enhance your employability and advance your professional growth. Take the first step towards a successful career in customer service today! (6)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Demonstrate understanding of customer service • Demonstrate understanding of the rules that impact on improvements in customer service • Demonstrate understanding of the customer service environment • Demonstrate understanding of working in a customer service environment • Demonstrate understanding of the principles of customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Primary Keywords: Customer Service, Representative Secondary Keywords: Communication, Problem-solving A customer service representative interacts with customers to provide information, handle complaints, and process orders. They must have excellent communication skills and the ability to resolve issues efficiently.
Client Support Specialist Primary Keywords: Client Support, Specialist Secondary Keywords: Technical Support, Troubleshooting A client support specialist assists clients with technical issues, troubleshooting problems, and providing solutions. They must have a strong understanding of the product or service they are supporting.
Retail Sales Associate Primary Keywords: Retail Sales, Associate Secondary Keywords: Customer Interaction, Product Knowledge A retail sales associate assists customers in finding products, processing transactions, and providing excellent customer service. They must have a good knowledge of the products they are selling.
Call Center Agent Primary Keywords: Call Center, Agent Secondary Keywords: Phone Support, Customer Inquiries A call center agent handles incoming calls from customers, provides information, and resolves issues over the phone. They must have strong communication skills and the ability to work under pressure.
Guest Relations Coordinator Primary Keywords: Guest Relations, Coordinator Secondary Keywords: Hospitality, Customer Experience A guest relations coordinator ensures guests have a positive experience by addressing their needs, handling complaints, and providing exceptional service. They must have a friendly demeanor and excellent problem-solving skills.

Key facts about Level 2 Diploma in Customer Service

The Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this qualification include understanding customer service principles, effective communication techniques, and resolving customer queries efficiently.
This diploma typically takes around 12 months to complete, although the duration may vary depending on the learning provider and study mode. Students will engage in a combination of theoretical learning and practical exercises to develop their customer service abilities.
The Level 2 Diploma in Customer Service is highly relevant across various industries, including retail, hospitality, and call centers. Employers value individuals with strong customer service skills, making this qualification a valuable asset for those seeking employment in customer-facing roles.
Overall, the Level 2 Diploma in Customer Service provides a solid foundation for individuals looking to pursue a career in customer service and enhance their prospects in the competitive job market.

Why this course?

The Level 2 Diploma in Customer Service holds immense significance in today's market, especially in the UK where customer service is a key differentiator for businesses. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing importance of providing exceptional service. Completing this diploma equips individuals with the necessary skills and knowledge to excel in customer-facing roles, such as communication techniques, handling complaints, and building rapport with customers. In fact, 75% of UK consumers believe that customer service is a true test of how much a company values them, emphasizing the need for well-trained professionals in this field. By obtaining this qualification, learners can enhance their employability and career prospects in a competitive job market where customer service skills are highly sought after. Employers are increasingly looking for candidates with a strong foundation in customer service to ensure customer satisfaction and loyalty, making the Level 2 Diploma in Customer Service a valuable asset for individuals looking to succeed in today's market. | UK Customer Service Stats | |---------------------------| | 86% willing to pay more for better experience | | 75% believe customer service reflects company values |

Who should enrol in Level 2 Diploma in Customer Service?

The ideal audience for the Level 2 Diploma in Customer Service are individuals looking to kickstart their career in the customer service industry. This qualification is perfect for those who want to enhance their communication skills, problem-solving abilities, and overall customer service knowledge.

With over 1.5 million people employed in customer service roles in the UK alone, there is a high demand for skilled professionals in this field. By completing this diploma, you will be equipped with the necessary skills to excel in various customer-facing roles, such as retail, hospitality, and call centers.